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Hilton Albany

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Traveller (239)
Room & Suite (116)
Dining (49)
Overview
  • Excellent38%
  • Very good25%
  • Average15%
  • Poor11%
  • Terrible11%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Offers from Hilton Albany
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Albany
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,248)
There are newer reviews for Hilton Albany
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1,235 results
Traveller rating
441
313
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147
137
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441
313
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137
Show reviews that mention
All reviewsthe executive loungecapitol buildingamtrak stationhotel shuttleshuttle servicefront desk stafftimes union centernew yorkvalet parkingbusiness tripbed was very comfortablelobbycapitalconferencesherwinstatestarbucks
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21 - 25 of 1,235 reviews
Reviewed 25 February 2018 via mobile

This is my third stay here for the same even. I had two rooms for two nights and I had many friends who were there for the same event at the Times Union Center for the weekend. None of us had hot water for showers...More

Thank Marie C
Response from Ozgen C, General Manager at Hilton AlbanyResponded 3 weeks ago

Dear Marie C, Please accept our deepest apologies for the experience that we have provided you with. There is simply no excuse for it. Rest assured that we will be taking measures to improve our ability to provide you and other guests with ample amount...More

Reviewed 15 February 2018 via mobile

Waited 20 minutes at the bar for a drink, the doors to the room have to be slammed to shut, worst night sleeps in a Hilton ever. It's sad from check in to check out there are no highlights. I read the reviews of this...More

Thank Ken M
Response from Ozgen C, General Manager at Hilton AlbanyResponded 12 March 2018

Dear Ken M, Thank you so much for sharing your experience with us. Please accept our apologies as we have failed to provide you timely service and quite night of sleep. We will certainly address both opportunities to make necessary improvements. Thank you so much...More

Reviewed 8 February 2018

Hotel itself was average, but the staff I interacted with were very helpful and the shuttle service to/from the airport was nice. I did come home with about 5 bed bug bites. Won't be staying here again.More

1  Thank 48chicago
Response from Ozgen C, General Manager at Hilton AlbanyResponded 9 March 2018

Dear 48chicago, Thank you so much for your compliments about our staff. I am sorry to hear about the bites and that you believe that those might be bed bugs. I wish that we knew this during your stay as we take it quite seriously...More

Reviewed 8 February 2018

Generally a dirty hotel. Rooms were run down and the hallways were filthy. I don't think they had been vacuumed in several weeks or more. I had to walk to three different floors to find a working ice machine. Generally a poorly managed property- not...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Tom M
Response from Ozgen C, General Manager at Hilton AlbanyResponded 9 March 2018

Dear Tom M, We are truly sorry that we could not live up to the basic expectations. We will certainly follow on the details that you have provided and make necessary improvements. Thank you so much for providing us with an opportunity to improve ourselves....More

Reviewed 7 February 2018

While the room was adequate (king suite) the heating system was awful. Couldn't regulate thermostat (79 degrees) or (73 degrees with the window open). We were not alone. Some guests had space heaters.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Brian D
Response from Ozgen C, General Manager at Hilton AlbanyResponded 9 March 2018

Dear Brian D, Thank you so much for taking your time to share your experience with us. Please accept our apologies for the temperature issues that you have experienced during your stay. We will certainly investigate and take necessary measurements to prevent it from taking...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 144 - US$ 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Albany
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 144 - US$ 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Albany
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (239)
Room & Suite (116)
Dining (49)
Pool & Beach (12)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
wpd5
14 April 2017|
Answer
Response from David H | Property representative |
Parking is $14.95 per night. We do not have valet, and have not run out of spaces in the past. Hope to see you soon. David Hayes General Manager
0
Votes
BetsyS753
18 March 2017|
AnswerShow all 5 answers
Response from David H | Property representative |
Yes we have a complimentary shuttle to Amtrak
2
Votes
Room Tips
"Upper floors have better city views"
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"Suites are very close to the elevators & noisy. If you don't need the extra space, request a room..."
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"The higher the better for views"
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"Nope. Move on!"
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