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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Medan
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907 Reviews from our TripAdvisor Community

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Showing 674: English reviews
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Reviewed 2 days ago NEW

Fiorst time at a JW Marriot - so I have chosen to stay in the club floor with lounge access. The hotel was very nice, top ambiance clean and nite. The people there very nice ones, only regret is the breakfast at the lounge which was really poor in food choice , in an ambiance which was sad and not...

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Helpful?
Thank Franco T
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Franco T, Firstly, a sincere thank you for staying in our hotel and we thank you for sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver. Thank you for your constructive feedbacks on our executive lounge breakfast, with regards your comments on the food. You can be rest assured...

Reviewed 4 days ago NEW

My fiance and I are going on our honeymoon tour and I wanted it to be perfect. Mr Akim and your staff did not disappoint us. You concierge, Mr Akim, prepared a little pleasant surprise in the room which we thoroughly enjoyed. Staying in Jw Marriott enhances our vacation experience. Mr Akim deserve a great deal of praise for their...

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Helpful?
Thank Vera N
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Vera N, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs, especially Akim. I am humbled to hear all of the references of Excellent and Outstanding service and...

Reviewed 5 days ago NEWvia mobile

This is my 2nd visit to this hotel. The room and hospitality still great. And the food is excellent! This is the best choice for corporate meeting in Medan. What need to improve? Hhmm.. The accoustic of its meeting room! We could hear all sound and voices from next meeting room :)

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Helpful?
Thank Budi A
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Budi A, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experience throughout your corporate meeting time in our hotel. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! I am also glad to...

Singapore
Reviewed 6 days ago NEWvia mobile

What can I say but again Marriot was impressed me again.. it was my second stay in JW Marriot Medan.. 2 days seem to short for such a nice staying.. they do have free sutthle to one of the biggest mall there in Medan.. the location is pretty much near everywhere.. Room? Cmon, Marriot is always showed its best.. For...

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Helpful?
Thank 153zaidr
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr 153zaidr, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us again, we are glad to know that you enjoyed your time with us, especially with the services and the cuisines we are offering. Thank you for putting such a nice comment on TripAdvisor....

Jakarta
Reviewed 1 week ago NEWvia mobile

this hotel is very comfortable with big spacious room. but the room dont have bath tub. breakfast full of local variety. even you can get local fruits. but to the airport train still have to get taxi with minimun payment 25k idr.

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Helpful?
Thank Sudarsono L
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Sudarsono L, We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m glad that you experience the service level that we aspire to deliver to all of our guests. All of our guest room has the...

Belgium
Reviewed 1 week ago

This hotel is the best in Medan. Security at entry is tight, with sniffer dogs and visual checks. When entering, you immediately notice the Marriott atmosphere of modern combined with traditional elements. Reception was always accomodating. The hotel is a high-rise and as a result, one might have to wait up to 5 minutes for an elevator. A slight negative...

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Helpful?
Thank flightcrewreview
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms flightcrewreview, What wonderful impressions you have shared with Trip Advisor about your recent stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service by our staffs and glad that you have experienced everything JW Marriott should deliver! Thanks very much for sharing that with us. I'm also very glad...

Singapore
Reviewed 1 week ago via mobile

JW Marriott Medan is located strategically in the center of Medan City. It is about 8 years old and in very good condition/ well maintained. Our room was upgraded to an executive room due to our Gold status (Thanks!), which is very spacious, comfortable and got a good view of Medan City. Room condition was clean and everything was in...

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Helpful?
Thank Patric01
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Patric01, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experience throughout your time in our hotel. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! I am also glad to hear that you...

Reviewed 1 week ago via mobile

Nice hotel with spacious rooms. Excellent breakfast buffet with many different choices. Check-in and out of was very quick. Staff very friendly and helpful. Rooms are a bit old though and show be renovated.

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Helpful?
Thank Philipp G
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Philipp G, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you enjoyed your time with us, especially with the services and the cuisines we are offering. I'm happy to share that we are in the process...

Bogor, Indonesia
Reviewed 2 weeks ago

I stayed here for 1 night on my short business trip to Medan, after a very long road trip from Banda Aceh. Herewith my general review on this hotel: (+++) - spacious and quite luxurious room - strategic location, just 1 kilometer from the train station - fast check-in and check-out process - wide range of breakfast menu (---) -...

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Helpful?
Thank Ristianto_Pribadi
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Ristianto_Pribadi, We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m glad that you experience the service level that we aspire to deliver to all of our guests. Thank you for your positive comments on our...

Singapore, Singapore
Reviewed 2 weeks ago

We stayed at Aryaduta and Grand Mercure previously but consistently found something missing from all our experience; either smoking scents in the room, tired feelings of the rooms or bad customer service experience. Hence, we decided to try out JW Marriott and are very happy that we did. We are bringing group of friends from overseas and everyone gave raving...

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Helpful?
Thank AntonWidodo
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr AntonWidodo, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs. I am humbled to hear all of the references of Excellent and Outstanding service and glad that we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: ₹ 4,454 - ₹ 8,123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#2 Family Hotel in Medan
#4 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors, facing the city”
  • Business King Room
 of 5 bubbles 681veran, 20 Mar 2017 | Read review
“29 is the highest floor level. Pool is small.”
  • Sunrise view from room
  • Dawn view from room
 of 5 bubbles AntonWidodo, 8 Mar 2017 | Read review
“Rooms are overall very quiet. All rooms basically are facing the city view on different direction.”
 of 5 bubbles chiangf2014, 6 Mar 2017 | Read review
“Very good staff, rooms are luxurious with great views. food is excellent”
 of 5 bubbles 24fahadh, 28 Feb 2017 | Read review
“Use the gym if you are into fitness”
 of 5 bubbles , 6 Feb 2017 | Read review
5 of 5