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Banyan Tree Bintan

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1,347 Reviews from our TripAdvisor Community

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Showing 1,151: English reviews
Bangkok, Thailand
Reviewed 29 July 2014

This is my second visit to this resort. The last experience 5 years ago was wonderful with a speedy check in and services. This check in was really unpleasant. We were left waiting at the lobby for more than 2 hours expecting to check in to a thoroughly clean room since they explained they need 3 hours for cleaning. 1st...

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Helpful?
2Thank Lynn1903
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Lynn1903, I am terribly sorry that your villa was not ready when you arrived with the 11 am ferry. I hope you understand that our official check-in time is at 3 pm to allow the Housekeeping team refreshes your villa after departing guest left at check-out time of 12 pm. In the occasion when your villa category is available,...

Ohio, Illinois
Reviewed 27 July 2014

Beautiful villa within the hills of Bintan. A must stay. We took family and had the villa with our own pool and butler Andy. He was a nice, genuine and helpful employee and an absolute joy to be around. Would be romantic with my husband alone but was still relaxing with my children. The spa was one of the nicest...

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Helpful?
1Thank Tara H
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Tara H, Thank you for sharing a lovely review about your stay with us. I have shared you comment with Andy; he was very happy to hear that he had managed to exceed your expectation and made your stay a relaxing one. I am also glad that our spa has also lived up to your expectation and I look...

Chennai, India
Reviewed 24 July 2014

A very charming resort nestled in a tropical forest setting. Great food and excellent service. The beach is calm and perfect to relax in. So easily accessible from Singapore that it makes a perfect getaway. A great resort for walks and beach activities. Do take a trip to the Mangrove forest.

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Helpful?
1Thank Vidya0704
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Vidya0704, I am truly happy that our great food and excellent service topped with the easy access from Singapore made us a perfect getaway for you. Wrapped with a lush tropical rainforest overlooking a stunning view of South China Sea we offer a world of nature charm where you can relax and unwind. Thank you for staying with us,...

Reviewed 23 July 2014

This hotel was extremely disappointing and we checked out early (after only 2 nights) because it was an absolutely awful experience. The property has an outwardly nice appearance but the problems begin when you check in. Service was extremely slow - long waiting times for buggies, an hour wait for towels in the room and other requested items. The room...

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Helpful?
5Thank Annie O
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Annie O, Allow me to apologize for the inconveniences you have endured during you stay with us. I have noted your feedback on the service; please be rest assured that a retraining has been done as a corrective measure. Being surrounded by a lush tropical rainforest, we indeed have challenges in managing the wild lives including bugs and lizards....

Avignon, France
Reviewed 23 July 2014

I had the pleasure and delight to enjoy Banyan Tree villas on a team building occasion with colleagues... and my only comment is wow. We enjoyed the spa, the villas and the private dinning experience... So great!!!

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Helpful?
Thank Ruben U
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Ruben U, Thank you for your lovely comment on our resort. I am glad that we were able to deliver the true experience of Banyan Tree Bintan to you. I look forward to welcoming you again to the resort in the future. Sincerely, Stefan Thumiger Area General Manager

Reviewed 20 July 2014

We stayed two nights. It is a nice resort perfect for relaxation. The room were perfect with a really nice bathroom. The staff is very service minded. The food is good in both Saffron and tree top restaurant. The pool areas is nice, and the beach and snorkelling is good. We enjoyed our trip.

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Helpful?
Thank Bjarte75
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Bjarte75, It is delightful to hear that we were able to make your stay enjoyable and relaxing. I am very happy that your meal experience at Saffron and Treetop exceeded your expectation. Allow me to thank you for choosing to stay with us. Hopefully I will see you return next time for another relaxing stay. Sincerely, Stefan Thumiger Area...

Singapore
Reviewed 14 July 2014

My partner & I have just had the most amazing weekend at the Bayan Tree.The service was second to none. The resort is beautiful from every angle and it really is the most perfect place to relax. I would not hesitate reccomending this resort, it was absolutely amazing.

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Helpful?
Thank singvegas
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear singvegas, I am very happy to note that we had successfully delivered an amazing weekend while you were here. Indeed we are very proud of the unique setting surrounds us that allow stunning ocean view amidst lush rainforest. The tranquility boasts peacefulness making us the perfect place to relax and unwind. Thank you for recommending Banyan Tree Bintan and...

Singapore
Reviewed 6 July 2014

Banyan Tree Bintan provides a good quiet location with excellent connection to Singapore. Hotel has very good reception location and staff in Bintan ferry terminal and resort is a short ride away in a very good, quiet location. The villas are dated, but some (even the less expensive) have incredible water views and a sense of being in a tropical...

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Helpful?
Thank jpmsenior
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear jpmsenior, I am delighted to learn that we have managed to deliver another pleasant experience during your stay with us. Banyan Tree Bintan resort was built under inspiration from local fishermen village with a Balinese style. Due to this and the rustic charm accents in the design, our villas can appear aged. Nevertheless, we do a regular maintenance program...

Singapore River, Singapore
Reviewed 4 July 2014

We travelled as a couple over the weekend and it's a great escape. Perfect in many many ways; we'd like to commend the staff who try their utmost. Many go on about how the villas are aged but actually they are wonderful little sanctuaries tucked into nature where you can spend quiet afternoons relaxing. The Thai food at saffron was...

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Helpful?
Thank Jawsnaws
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Jawsnaws, Firstly, allow me to thank you for your gracious comment. It is lovely to hear that we were able to create a perfect weekend escape for you. I am happy to hear that you have had a chance to experience one of our destination dining; indeed Dinner on the Rocks truly accentuates romance and privacy, and is a...

Singapore, Singapore
Reviewed 4 July 2014

The resort definitely has seen better days and would do well with an upgrade. The bathroom fixtures are loose, the sink and floors are stained, the room had a stale smell and cockroaches. The toilets near the pool and in the lobby were outright dirty with used towels and sanitary pads on the floor. All that would have still been...

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Helpful?
10Thank selvcar
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear selvcar, Thank you for your review. It is regretful to learn that we were unable to deliver the true experience of Banyan Tree Bintan to you. Despite the standard check-in time is at 3 p.m. we can accommodate early check-in when availability permits. Unfortunately the category of your villa was not available in the morning of your arrival day...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. The resort's Jacuzzi villas have jacuzzis built into their sun decks whilst the two-bedroom pool villas have their own plunge or swimming pools and are particularly suitable for families. Culinary variety is the name of the game with "Crossroads" offering Western cuisine in an air-conditioned or al fresco setting while the Saffron Restaurant serves Thai and South East Asian specialties. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes. The new food and beverage outlet, "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. ... more   less 

Additional Information about Banyan Tree Bintan

Address: Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Price Range: ₹ 20,177 - ₹ 67,368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Bintan 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Banyan Tree Bintan Hotel Bintan
Banyan Tree Hotel Bintan
Bintan Banyan Tree
Banyan Tree Bintan Bintan Island, Riau Islands
Hotel Style:
#3 Spa Hotel in Bintan Island
#3 Luxury Hotel in Bintan Island
#4 On the Beach Hotel in Bintan Island
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Bintan staff and other travellers.
17 questions
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New Jersey
8 months ago
Melbourne, Victoria, Australia
over a year ago

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Questions? Get answers from Banyan Tree Bintan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Ocean View villa is the way to go! We loved waking up to the waves crashing and the ocean view every morning.”
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“If you come during Monsoon season, choose the south side if you like a quieter rest at night.”
  • Lovely visitors welcoming us at our villa pool balcony
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“Villa 100 to 105 just along the sea , good for hot weather and little wind. If windy the west side of the cape is less exposed .”
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5 of 5