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Mercure Batam

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332 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Singapore, Singapore
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago

Arrived late in the night and managed to get a room pretty quickly. The room is huge but there is a very strong smell of old funiture and furnishing. Air con was not cold and there are loud noise coming from outside the window. The next day, went down for breakfast and I must say the food are tasty although... More 

Helpful?
Thank Cymt
Mercure_Batam, General Manager at Mercure Batam, responded to this review

Dear Cymt, Warmest Greetings from Mercure Batam. Thank your for taking time to provide feedback about your stay with us. Best Regards, Mulwardi Tjitra General Manager More 

Medan, Indonesia
2 reviews
Reviewed 4 weeks ago

I book 2 rooms for 2 nights, when I check in one room not yet ready, reception said soon will be ready and suggest us to wait at the other room and they will call us inform if our room ready. After we wait for about 2 hours nothing information about our room. So I call to reception asked our... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Nikolaisang
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Nikolai S., Warmest Greeting from Mercure Batam. First of all, we would like to thank you for taking time to provide us your feedback. We do apologize for our staff's negligence which caused your inconvenience, and we took this information seriously as we would like to ensure that our loyal guest will Feel Welcome on the very first step.... More 

Singapore, Singapore
1 review
Reviewed 4 weeks ago

Requested for non smoking room however we was given a smoking floor. Receptionist namely emily has horrid engish which neither my friends nor i could understand her adding on. If there is problem with the card machine, someone should inform me pior my stay and not on the spot claim its not paid.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Jenny L
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Jenny L., Warmest Greetings from Mercure Batam. First of all, we would like to thank you for your time to provide us feedback. We do apologize for the inconvenience caused during your stay with us. Best Regards, Mulwardi Tjitra General Manager More 

Travellers are raving about these Batam hotels

Singapore, Singapore
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 weeks ago via mobile

These are just some of my feeback... Be sure to choose room facing pool side which less noisy than the side facing school and traffic which hinders my sleep. So we downgrade to delux room which is actually slighly nicer than junior suite which has older design even though its bigger. The pillows in suite are too high for me.... More 

Helpful?
Thank 77Jry
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear 77Jry, First of all, we would like to thank you for your time to provide important feedback regarding your stay at Mercure Batam. We do apologize for the inconvenience occurred during your stay. We took into consideration of improving, especially with the upcoming renovation progress. Best Regards, Mulwardi Tjitra General Manager More 

Singapore, Singapore
Level Contributor
188 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 19 October 2016

The hotel lobby was average. There are few seats allocated for guests checking in and out. The receptionist converse well with English. Our deluxe room was OK. The headboard was unique as it was decorated with wood accented with red lights. Our room was facing the pool. Breakfast was average, nothing special. But we ate at the restaurant for dinner... More 

Helpful?
Thank hanniepex
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Hanniepex, First of all, We would like to thank you for your time to give feedback about your stay with us at Mercure Batam. As you are well aware, we are currently on renovation so that our loyal guest will Feel Welcome and experience above the average. We will forward your positive feedback about Udang goreng mentega & Ayam... More 

Indonesia
1 review
Reviewed 13 October 2016 via mobile

I don't know it just me having a one time bad situation or just it is. The room kind a smell it seem hasn't been stay for a long time. The funiture are old. Perhaps the funiture are from the previous hotel (royal hotel if i'm wrong)before becoming a mercure. The breakfast are cold like the Potato the fried noddle... More 

Helpful?
Thank Regina P
6178, General Manager at Mercure Batam, responded to this review

Dear Regina P, Greetings from Mercure Batam. I would like to thank your for taking the opportunity to inform us about your experience. Your feedback is taken into serious consideration as we are still focusing to improve our services. Best Regards, Mulwardi Tjitra General Manager More 

Batam, Indonesia
1 review
Reviewed 10 October 2016

generally me and my wife satisfied with service provided, but need more improvements, such as: - Last lift inspection was on January 2016, expired already. Should be check regularly or put a validity date. its for safety reason - Need more variant on restaurant menu - need to improve the service in the restaurant, such as rapid response if there... More 

Review collected in partnership with Mercure Hotels

Helpful?
Thank donyk88
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Donyk88, Warmest Greetings from Mercure Batam, First of all, we would like to thank you for your time to provide feedback regarding your stay with us. We do the regular lift inspection to ensure safety standards are met, however we do not receive the latest certification (license) which need to be published. We are currently asking the local authority... More 

Singapore
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2016

Hotel is along Jl. Raden Patah.. near to Nagoya Hill about 5 minute by car. Staff was polite and good, ready to assist when ask. Breakfast normal Indonesia & American BF with quite a good spread. Room was clean and in good condition.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Mohammed A
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Mohammed A., Warmest Greetings from Mercure Batam. Thank you for your time to provide feedback. We are sure that it will motivate us to improve our service and will make our loyal guest Feel Welcome on the very first step. Best Regards, Mulwardi Tjitra General Manager More 

1 review
Reviewed 23 September 2016 via mobile

When i come to batam i would stay at mercure hotel The facility is not inferior to more expensive hotel , have spa lucky that makes me always come again , her therapist was very professional , and the room is also comfortable , then I 'll come again

Helpful?
Thank bonekdarjo1978
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Bonekdarjo1978, Warmest Greetings from Mercure Batam. Thanks for your feedback, we will forward and inform our Spa Therapist about your compliments. We look forward to welcome you back. Best Regards, Mulwardi Tjitra General Manager More 

Singapore, Singapore
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 September 2016

I have stayed in this hotel, many, many times. But I had not stayed here in months. I thought I would do a fresh review. Price: I find it very reasonable, all things considered. If you are an Accor member, it is even more so. Location: Not too great. It is actually very close to the shopping areas Nagoya Hill... More 

Helpful?
Thank Fifidog
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Fifidog, Warmest Greetings from Mercure Batam. It is always a pleasure to read feedback from our Loyal member. We took your feedback into consideration, especially regarding our new renovated room's furniture which is still under discussion. We look forward to welcoming you back to Mercure Batam, and hopefully that you will always Feel Welcome. Best Regards, Mulwardi Tjitra General... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 

Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: ₹ 1,364 - ₹ 2,386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Batam 3.5*
Number of rooms: 159
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Also Known As:
Mercure Batam Hotel Batam
Mercure Batam Riau Islands
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Batam staff and other travellers.
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Questions? Get answers from Mercure Batam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the back building, facing the poor are less noisy. Ask for a newly renovated room for newer furnishings and brighter rooms.”
 of 5 bubbles Fifidog, 19 Sep 2016 | Read review
“Asked for non-smoking room if needed”
 of 5 bubbles RegineSK, 24 Jul 2016 | Read review
“Try not to get a room with a pool view. It will be very noisy.”
 of 5 bubbles robbiel2005, 7 Jun 2016 | Read review
“Take lower floor to avoid sunrise (heat)”
 of 5 bubbles Mikehen7, 24 May 2016 | Read review
“request for the new room if available”
 of 5 bubbles Juvita007, 13 May 2016 | Read review
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