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The BCC Hotel & Residence

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655 Reviews from our TripAdvisor Community

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Showing 630: English reviews
Singapore, Singapore
Reviewed 10 July 2016

Only pro's 1. Big rooms for families with kids. We booked 2 suite and the size was huge but terribly old. Cons 1. The staff was non-friendly 2. We were forced to have smoking rooms even though we asked while reserving this hotel for the stay. No follow ups next day if any other rooms would be available as promised....

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Helpful?
Thank Heera_Tamang
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Mr.Heera_Tamang, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your inconvenience...

Singapore, Singapore
Reviewed 6 July 2016

Good location with easy access to food and shopping area. The room that I stay was spacious. However, the cleanliness of the toilet was not so clean as there was urine stain in the toilet seat. Pillows not so comfortable too.

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Helpful?
Thank 235lee
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Our Valued Guest, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about...

Reviewed 5 July 2016 via mobile

stayed for one night in the 2 bedroom service apartment for 1 night (4 person to an apt). the apartment is spacious and the beds are really comfortable. the only complaint is that the living room tv is not functioning. the hotel is also near a mall, housing a movie theatre. was watching a late night movie and it took...

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Helpful?
Thank Elizabeth C
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam!! Dear Ms.Elizabeth C., Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam. We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort...

Hong Kong, China
Reviewed 4 July 2016 via mobile

Good location. The reception was so friendly and helpful. This is the first time I visit Batam and its fine to stay at this hotel. The room is large enough. But, this hotel is not provide shower cap and bathrobe, I hope that they can do something to make the room fasilities more better

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Helpful?
Thank Julianne M
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Ms.Julianne M., Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your...

Singapore, Singapore
Reviewed 3 July 2016

Pro : - Superb Location - Friendly Staff Cons: - Dated facilities, some of the know of the bathtubs are not working. - Slow response in inquiry (took around 3 weeks to reply to enquiry after 6 emails) - Charging for baby cot -

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Helpful?
Thank joshua614
Gigi M, Front Office Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Mr.Joshua614, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your inconvenience...

Singapore, Singapore
Reviewed 1 July 2016

The hotel looked like it was partially renovated. The floor I was on seemed promising when we went up... upon arriving at the room door, the door would not open no matter how many times the key access card was scanned. Finally with a harder push, we managed to get the door open. Entering the room, the room was scarcely...

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Helpful?
Thank LuvKT
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Our Valued Guest, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about...

Singapore, Singapore
Reviewed 30 June 2016

Everything is chargeable,big bottles of mineral water are chargeable even though the tap water has a foul/rusty smell even after boiled during this circumstances it should be provided for free for guest to consume. Inflexible in emergency request, my mom had a food poisoning and at 10pm i checked with the staff if there's any 24 hr clinic but i...

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Helpful?
Thank N9129AHstephaniel
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Our Valued Guest, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about...

Reviewed 29 June 2016 via mobile

The location is very convenient as it is extremely near a very big A2 foodcourt. The rooms are big and comfortable. Room services is efficient. However, the towels were old and dirty. Breakfast is not a very nice spread so we end up eating outside around the hotel.

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Helpful?
1Thank Celeste Wei Lin... S
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Mr.Wei Lin, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your...

Singapore
Reviewed 29 June 2016

I would have given it a 5 stars rating for the first time i visited the hotel in May 2016. We booked a BCC premier apartment for 3 pax and we were welcomed with clean and spacious bed. It was really great. The attitude of the staff is very welcoming. The attitude of the staff really impressed me the second...

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Helpful?
Thank zhenfeng84
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Mr.Zhenfeng84, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your inconvenience...

Singapore, Singapore
Reviewed 28 June 2016

Good Location. 5-8 Mins drive from Harbour Bay. Conveniently located to BCS Mall and A2 eating place. Walking distance to Rebond the Massage place. It would be better if breakfast choices can be improve.

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Helpful?
Thank licf2016
Gigi M, General Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam!! Dear Mr. Licf2016, Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam. We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about The BCC Hotel & Residence

Address: Jln. Mawar, Riau Islands Province 29442, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: ₹ 2,588 - ₹ 6,471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
Reservation Options:
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Also Known As:
The BCC Hotel & Residence Batam, Riau Islands
Hotel Style:
#9 Luxury Hotel in Batam
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Questions & Answers

Here's what travellers have asked, with answers from The BCC Hotel & Residence staff and other travellers.
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Questions? Get answers from The BCC Hotel & Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room away from the elevators”
 of 5 bubbles CayLalita, 13 Nov 2016 | Read review
“bring your own towels”
 of 5 bubbles , 17 Oct 2016 | Read review
“Check in earlier.”
 of 5 bubbles , 3 Oct 2016 | Read review
“All rooms are good”
 of 5 bubbles Mr_K0h, 23 Sep 2016 | Read review
“choose a residence room for family”
 of 5 bubbles jhsteven12, 23 Sep 2016 | Read review
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