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Pacific Palace Hotel

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160 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Reviewed 3 weeks ago via mobile

Room at 4th floor,every 1 am to 3 am moving chairs on top start to be noisy. No idea what is that but feel scary and disturbing! 😖😖😖 This would be my first and last stay with this hotel. I thought of having a relax stay but not at all!

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Thank Mafi M
Jakarta
Reviewed 25 October 2016

The hotel looked modern form the outside however when I entered the lobby, the decoration was old fashioned. It takes 30 - 45 minutes from the Hang Nadim Airport. The staffs were courteous and friendly. The wifi was excellent. The twin bed room was clean and spacious. Breakfast buffet was various and delicious. Enjoy the huge swimming pool and fitness...

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Thank Xie2
Singapore, Singapore
Reviewed 17 October 2016

This hotel might had been a very good hotel 20 years ago, but for now, the quality of the hotel is pretty aging, such as: 1. only 2 lift is working from 3 available, and crack window on both of the lift 2. room is pretty old with half functional door handle, moldy bathroom 3. breakfast also has very limited...

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Thank erwinpermata
Singapore, Singapore
Reviewed 15 October 2016

I would like to commend one of the Front office staff by he name of Lia, who attended to me when I checked in. Her professional gesture made me feel welcomed and her patience with guest is something which not many service employees have. She was also prompt in taking my feedback about the condition of the door of the...

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Thank donomh
Reviewed 4 October 2016 via mobile

First thing its look from the outside wat a big hotel from the inside is like an old hotel..been a lot of hotel at batam but pacific palace is not my recomandation at all..the room is small but the hotel staff is friendly..1st and last going there..

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Thank Nazri N
Reviewed 2 June 2016

As form out side of the hotel it's looks grand, thus, we hope that we will a wonderful time there, but fortunately it's doesn't. Our room looks old, and the toiletries is incomplete, even though I've inform the hotel i'll be coming with a guess. the toiletries is only for one person, instead of two. And, we do have a...

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1Thank Herlanggar
Reviewed 26 April 2016

This is ship shaped hotel. It is very big hotel but we were disappointed becuaee of two things 1. No vegetarian food is available. We have to go out for veg food 2. taxi service was too costly when we hire for personal things Otherwise good location, near to ferry terminal. hospitality is good. breakfast was OK. WiFi OK. They...

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Thank Ajay S
India
Reviewed 25 April 2016

You can find out every facility under one roof like sauna, swimming pool, Disco there, Massage, and restaurant and price is reasonable. Also you can find yoga classes, shopping center, Natural diabetic cure center and many more....

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Thank Travelerlover2010
Jakarta, Indonesia
Reviewed 9 April 2016

This is a unique hotel. The shape is a cruise ship, but if you enter the hotel, you will see a quite spacious hotel. Their room is acceptable, but they really need to have attention to their cleanliness. It has a nice dim sum resto (all u can eat). Their service is decent, but it is quite slow, when it...

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Thank Marcell_54
Kollam, India
Reviewed 18 January 2016

Me n my friends stayed 3 nights in this hotel. Its very nice experience. A superb breakfast with variety of Indonesian cuisine. The Adorabella spa in 3rd floor is excellent. The Disco is really enjoyable with lot of music and lazer lights, girls, dance, drinks etc. etc. The pool is okay, gym spacious and equipped. Octopus Massage provides excellent Balinese...

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Thank Sathishkumar1969

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more   less 

Additional Information about Pacific Palace Hotel

Address: Jln. Duyung, Riau Islands Province 29453, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: ₹ 3,406 - ₹ 5,926 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
Number of rooms: 180
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Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam, Riau Islands
Hotel Style:
#22 Spa Hotel in Batam
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Palace Hotel staff and other travellers.
3 questions
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Questions? Get answers from Pacific Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Twin Bed with Pool view”
  • Twin Bed Room
  • Bathroom
 of 5 bubbles Xie2, 24 Oct 2016 | Read review
“Level 8 is good - higher the less noise”
 of 5 bubbles donomh, 15 Oct 2016 | Read review
“Choose top floor room”
 of 5 bubbles Travelerlover2010, 24 Apr 2016 | Read review
“top floors away from the night club if possible.”
 of 5 bubbles DerekCobra, 11 Sep 2015 | Read review
“PIck rooms facing the fishing village”
  • view from our room
  • our cabin room on the 5th floor
 of 5 bubbles thedancinglemur, 27 Jul 2015 | Read review
5 of 5
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