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Mercure Surabaya

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594 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Solo, Indonesia
Reviewed 22 September 2014

Just one word ; AWESOME!! It is an awesome place to stay. Spacious room, tasty food, nice staff, great service, easy to access location, and affordable price. Price to performance. Worth it! Can't wait for the next stay.

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Helpful?
Thank Aryo P
Sugito A, Owner at Mercure Surabaya, responded to this review

Dear Mr. Aryo P, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Malang, Indonesia
Reviewed 5 September 2014

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Thank Andy_Wu
Sugito A, General Manager at Mercure Surabaya, responded to this review

Amsterdam, The Netherlands
Reviewed 1 September 2014 via mobile

I stayed here 1 night during my travels through Java. The hotel was a great place to relax and the staff was very friendly (the English of the staff is above average for this area I think). The gym is also quite nice!

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Helpful?
Thank SoeradjR
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. SoeradJR, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the our staff English, we will follow up and...

Singapore, Singapore
Reviewed 31 August 2014

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Thank AlfredTanJB
Sugito A, General Manager at Mercure Surabaya, responded to this review

Surabaya, Indonesia
Reviewed 1 August 2014

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Thank Djunaryo
Sugito A, General Manager at Mercure Surabaya, responded to this review

Surabaya
Reviewed 15 July 2014

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1Thank Mayasari T
Sugito A, General Manager at Mercure Surabaya, responded to this review

Reviewed 2 July 2014

It was my third experienced stay in mercure surabaya. All the facilities is good. I always recommended this hotel to my friend and later if come to surabaya, i will choose mercure. Breakfast is good with many choices. The room also good.

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1Thank Iwan C
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Iwan C, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most...

Pune, India
Reviewed 21 June 2014

Well, let me first say that all my staying choices I mostly make based on TRIPADVISOR reviews and after returning from Surabaya today, I decided to write this review immediately. I stayed for 1 night during my business trip to Tuban so as to take the early morning flight. Arrived in hotel around 5 pm in the midst of heavy...

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1Thank MUKHARE
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Mukhare, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most gratifying...

Kuala Lumpur, Malaysia
Reviewed 11 June 2014

Stayed 2 nights. Beds are comfortable, tv channels have great selection and staffs are nice. Breakfast selection is good. Kids enjoyed their small pool. Wifi is free. Location is ok, quite near to the city centre.

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1Thank dannylp16
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Danny, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most gratifying...

Bali, Indonesia
Reviewed 14 May 2014

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Thank Paula M
Sugito A, General Manager at Mercure Surabaya, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, International, Indonesian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jln. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 2,430 - ₹ 3,577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Business Hotel in Surabaya
#12 Spa Hotel in Surabaya
#14 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
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10 days ago

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Questions? Get answers from Mercure Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room is spacious”
 of 5 bubbles SigitPra, 14 Oct 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
 of 5 bubbles 27arunj, 8 Sep 2016 | Read review
“Superior Rooms in the new wing”
 of 5 bubbles AlanMichaelWard, 6 Aug 2016 | Read review
“Before checking in, go and check the rooms!”
 of 5 bubbles AjayG547, 2 Mar 2016 | Read review
“Consider the new wing, which has more levels but the rooms may be a bit smaller.”
 of 5 bubbles Fresco09, 4 Jan 2016 | Read review
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