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Mercure Surabaya

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Mercure Surabaya
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636 Reviews from our TripAdvisor Community

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Showing 412: English reviews
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Reviewed 3 days ago NEWvia mobile

I stay here for 3 days in this hotel, i think it is recently renovated. The room is big enough for myself, neat and suitable for me. Hotel staff are very helpful to inform you about surabaya. I am satisfied with morning buffet, however after 3 days staying here, i feel that food is typical and almost same.. They need...

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Helpful?
Thank Wilvianto W
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Wilvianto, May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. We are glad to know that our room quality as well as the swimming pool is up to your expectation. However It is with sincere regret that we note your dissatisfaction with...

Jakarta, Indonesia
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Kunjaya W
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Jakarta, Indonesia
Reviewed 2 weeks ago

Review collected in partnership with Mercure Hotels
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Helpful?
Thank nivellr
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

New Delhi, India
Reviewed 2 weeks ago

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Bombaytalkies
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Surabaya, Indonesia
Reviewed 2 weeks ago

I used to like to stayed in this hotel before but not now and no more... very terrible service. We are book for long time, by the time we check in they said the room not ready and blah..blah.. blah... we are Accor platinum member n get a very bad service.

Review collected in partnership with this hotel
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Helpful?
1Thank ivona_wong
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Dear Ms. Ivona Wong, Thank you for sharing your constructive feedback at Trip Advisor. It is our commitment to deliver excellent service to our Le Club Platinum member during stay, It is with sincere regret that we note your dissatisfaction with our service. I deeply regret that our team could not make at convenient time during check in. Please accept...

jakarta
Reviewed 3 weeks ago

the room had a little weird odor and their choice of side pillow are ridiculous (its pink and make a room a little bit like a kost). the bed sheets also have a stain on it. but after all it was a good room, I have a nice good sleep.

Review collected in partnership with this hotel
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Helpful?
Thank deamufarrihah
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Ibu Dea Mufarrihah, May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. However It is with sincere regret that we note your dissatisfaction with the cleanliness of your room and the facilities. Pleased rest assured that we are taking the appropriate measure...

surabaya
Reviewed 3 weeks ago

This hotel location is in Surabaya centre, easy to go to anywhere in Surabaya area Have Delicious Chinese food which serve dimsun in the morning All staff very friendly and helpful have ballroom and suitable for meeting, partry and any activities for many persons

Review collected in partnership with this hotel
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Helpful?
Thank emilianic
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Emilanic, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team and...

Pontianak, Indonesia
Reviewed 4 weeks ago

Good: Location, Modern design, Bad: Bad smell of bathroom sewer (especially every day after the room being made up as the door was always open and every morning when I got into the bathroom). No Face or Hand Towel. Tip: Big Shopping Mall is located 5 minutes drive from hotel. Some well known fast food outlets are within walking distance...

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Helpful?
Thank Irwan T
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Irwan, May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read for your impression regarding the design of its building. Sure this will be a great recommendation for the traveler. However it is with sincere regret that...

Jakarta, Indonesia
Reviewed 4 weeks ago

what a lovely Hotel and Lovely service!!!! and good food, good price, good meeting room, and good security for business in surabaya this hotel is recommended!! and for family trip too of course for solo trip is the best choice to stay in surabaya!!!

Review collected in partnership with this hotel
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Helpful?
Thank arjunaoktavianus85
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Arjunaoktavianus, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team...

Singapore
Reviewed 4 weeks ago

This was the 2nd time I stayed here in 3 months. Was given the room window facing the chiller fan again and it was noisy throughout the night. Heard that the hotel is upgrading the rooms and hope that the next time I am there it will be a new look.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ericlim2017
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Ericlim May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you have been return back to stay in Mercure Surabaya. However it is with sincere regret that we note your dissatisfaction during stay. “Please accept...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jl. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 2,204 - ₹ 3,436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Business Hotel in Surabaya
#14 Spa Hotel in Surabaya
#15 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
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4 months ago

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Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i had a 'please make up my room ' sign on my door from 630am to 3pm but came back to find the room had not been made up. Better housekeeping service would be good. ”
Bombaytalkies, 9 Apr 2017 | Read review
“The new wing”
885vandaa, 23 Mar 2017 | Read review
“not yet for now”
chindyariani, 22 Mar 2017 | Read review
“Superior room is spacious”
SigitPra, 14 Oct 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
27arunj, 8 Sep 2016 | Read review
5 of 5