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JW Marriott Hotel Surabaya

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Traveller (1034)
Room & Suite (336)
Dining (108)
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Overview
  • Excellent56%
  • Very good35%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“rawon setan”(35 reviews)
“tunjungan plaza”(67 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
Hotel packages
Hotel deals
Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
Hotel packages
Hotel deals
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Reviews (941)
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Traveller rating
349
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61
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14
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349
224
61
10
14
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All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness triplobby barrooms are largecorner roomexcellent hotelbreakfast buffetlate checkan upgradefive star hotelduty managerlocal foodshopping mallbiggest mall
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81 - 85 of 658 reviews
Reviewed 24 September 2017

Second time staying in this hotel. Nice hotel with clean and comfortable room. The staff are friendly and attentive. The hotel is quite popular for businessmen, families, friends and solo travelers. I like the location because it is just across from my favorite rawon warong,...More

5  Thank L S
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 29 September 2017

Dear L S, Thank you for taking the time to write a review of your recent stay at JW Marriott Surabaya and we are glad to read that overall you had a pleasant stay with us and that you appreciated our staff service and location....More

Reviewed 24 September 2017 via mobile

We love our stay in this hotel. Although this hotel quite old but we didn't find any single problem throughout our stay. The bed was comfortable, the room was perfectly lit and soundproofed perfectly. I tried the massage and it was awesome! I even asked...More

7  Thank nyu2n
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 29 September 2017

Dear nyu2n, Thank you for taking your valuable time to write such a positive review of your stay at JW Marriott Surabaya and giving us the highest rating. We are pleased to hear that you found the hotel were certainly lived up to your expectation...More

Reviewed 19 September 2017

This is the 2nd I stayed at this Hotel, still I felt this is Old Hotel, but for all services at the room, like wi-fi, cleanliness still met my expectation for stay. Breakfast in this hotel buffet at GF area, still have a good and...More

5  Thank Aria L
Reviewed 17 September 2017 via mobile

16-17sep2017 Room#1503 Got room upgraded as gold member. Thank You. Foods taste, need improvement! Juices, not fresh, syrup/concentrate, supposed not be served by 5* hotel. Please improve! In-room Wi-Fi quality, super bad!More

3  Thank Hendra T
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 18 September 2017

Dear Hendra T, We regret to learn that your recent stay was not satisfying and falling short of your expectations, for which we would like to sincerely apologize. We appreciate you for bringing the issues to our attention so we know which areas we need...More

Reviewed 16 September 2017

I have finally found the best Chinese restaurant in Surabaya INDONESIA. and not even in the city capital(Jakarta). The food are authenthic oriental to the details, even like simple keow teow is so yummy!. Desserts like coconut pudding, herbal jelly has the full richness flavour...More

6  Thank beeboo446
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
US$ 62 - US$ 116 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Suites, Smoking rooms available
Details
Price range
US$ 62 - US$ 116 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Suites, Smoking rooms available
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Traveller (1034)
Room & Suite (336)
Dining (108)
Pool & Beach (36)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
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bonjour8850
26 April 2018|
AnswerShow all 3 answers
Response from amaaten10 | Reviewed this property |
I am sorry, but i don't know because I am not a gold member.
0
Votes
Google Translation
sBerri
31 October 2017|
AnswerShow all 3 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
1
Vote
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
Room Tips
"better you request the room near elevator if you like to go out at night"
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"for this price you have better hotels."
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"Room with pool view is the best"
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"Do not get room 1504, very noisy as it is near a service entrance."
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