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JW Marriott Hotel Surabaya

887 reviews
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Traveller (933)
Room & Suite (302)
Dining (99)
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Overview
  • Excellent56%
  • Very good35%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“rawon setan”(34 reviews)
“tunjungan plaza”(62 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from JW Marriott Hotel Surabaya
Special Offer: Premium Room Offer
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Reviews (887)Write a Review
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All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness triprooms are largecorner roomexcellent hotelan upgradelate checkfive star hotellove this hotelbreakfast buffetbiggest mallhotel stafff beast java
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1 - 5 of 626 reviews
Reviewed 6 days ago

I came to Surabaya quite often, but this is my first time stay at JW Marriott. I'm so impressed with very thing that this hotel have. I stay 1 night at twin bed room on 8th February, the city view was wonderful enough, the room...More

Thank namakueko
Reviewed 2 weeks ago via mobile

Marriot Surabaya is not a new hotel but I can tell that they do well in maintaining the quality and condition of their room and hotel. Room is not fancy, but big and clean and the bed is also comfortable. Bathroom is very clean as...More

3  Thank 661ellenb
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

Dear 661ellenb, We are pleased to know that overall you have a pleasant stay with us. Our breakfast buffet at the newest Pavilion Restaurant has received many positive comments from the guest and we are glad that you liked it too. We hope to see...More

Reviewed 2 weeks ago via mobile

When we've decided to go back to Surabaya after a long journey in Banyuwangi, we thought we should stay in a very nice hotel which we can relax and chill. Coming from Jakarta, 5 stars hotels in Surabaya priced almost half of what we should...More

4  Thank AdeTiti
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

Dear AdeTiti, Thank you for taking your valuable time to write such a detailed and positive review of your stay at JW Marriott Surabaya and giving us the highest rating. We are thrilled to hear that you found the hotel facilities were certainly lived up...More

Reviewed 4 weeks ago

Stayed here from 16-18 january 2018 on marriott points. I had a very nice stay. The hotel is a big building and has a very nice lobby. The room was big and classic decorated with a nice bathroom. I had a great view from the...More

4  Thank amaaten10
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 3 weeks ago

Dear amaaten10, Thank you for taking your valuable time to write such a positive review of your stay at JW Marriott Surabaya and giving us the highest rating. We are delighted to hear that you found the hotel facilities were certainly lived up to your...More

Reviewed 4 weeks ago

This luxury hotel has everything you can possibly need to make your time in Surabaya memorable: Large, clean rooms overlooking the city with all the amenities and comfort you need. After a busy day, the spa and a wonderful pool including water fall awaits you,...More

6  Thank gl5002018
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 3 weeks ago

Dear gl5002018, We are delighted to read about your wonderful experience during your stay with us! Your thoughtful comment will be shared with our team to motivate us in consistently giving the best service to our valuable guests and we hope to see you return...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
US$ 75 - US$ 112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Surabaya
#2 Family Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$ 75 - US$ 112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Surabaya
#2 Family Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (933)
Room & Suite (302)
Dining (99)
Pool & Beach (34)
Business Centre & Event Rooms (7)
Questions & Answers
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sBerri
31 October 2017|
AnswerShow all 2 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
0
Votes
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
its_doctor_d
4 April 2017|
AnswerShow all 5 answers
Response from ifatimatuszahro | Reviewed this property |
Around 6. They already served the breakfast.
0
Votes
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Room Tips
"The shopping mall nearby is great, via the shopping mall you can also go to the Sheraton Surabaya where its..."
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"Corner suits tend to be larger"
Read review
"best view and quiter rooms at the south side"
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"Pool Side better for me"
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