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JW Marriott Hotel Surabaya

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Traveller (1000)
Room & Suite (328)
Dining (106)
Overview
  • Excellent56%
  • Very good35%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“rawon setan”(35 reviews)
“tunjungan plaza”(65 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Offers from JW Marriott Hotel Surabaya
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Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
Hotel packages
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$ 73.
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Reviews (920)
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All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness triplobby barrooms are largecorner roomexcellent hotelan upgradebreakfast buffetlate checkfive star hotelbiggest malllocal foodf bhotel staff
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1 - 5 of 647 reviews
Reviewed yesterday via mobile

For the 5* category, the hotel Is suitable with the ratings category but one of the reservation staff are not efficient and not willing to checking through. Due to one mistake followed by another mistake been made. But it still can be ignored. breakfast menu...More

Thank Norazah A
Reviewed yesterday

Right from the check in, you felt very welcomed. It is the Surabaya hospitable nature that is in their blood. Stayed 3 nights and very likely to come back again. Enjoyed the hotel facilities and warm service from the staff, Mr Ujang (Concierge), Ms Fera...More

Thank purplebackpack
Reviewed 2 days ago

Impressed with the lobby. Impressed with spacious and modern room. Impressed with the comfy bed. Impressed with the lounge and restaurant. Impressed with the excellent breakfast. Impressed with the service attitude of the staff. It's truly an impressive first class hotel. You cannot go wrong...More

1  Thank Renato G
Reviewed 3 days ago

The JW Marriott Surabaya is one of leading luxury hotels in Surabaya. The room is spacious, bed is very comfortable and the bathroom is provided with separated bed and shower bunk. Staff are helpful, professional and warm. Upon arrival, you can feel the hotel is...More

1  Thank Alan T
Reviewed 3 days ago

I stayed here for 4 nights in mid-April. This was my 4th stay at this hotel, and I thoroughly enjoyed it. The facilities are first class; the staff are friendly and go out of their way to be helpful; the buffet breakfast is excellent (even...More

1  Thank Andrew B
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
US$ 70 - US$ 107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$ 70 - US$ 107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (1000)
Room & Suite (328)
Dining (106)
Pool & Beach (34)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
sBerri
31 October 2017|
AnswerShow all 3 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
1
Vote
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
its_doctor_d
4 April 2017|
AnswerShow all 6 answers
Response from Ellen P | Reviewed this property |
had it before 6
0
Votes
Room Tips
"Do not get room 1504, very noisy as it is near a service entrance."
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"high floor"
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"The shopping mall nearby is great, via the shopping mall you can also go to the Sheraton Surabaya where its..."
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"Corner suits tend to be larger"
Read review
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