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JW Marriott Hotel Surabaya

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#2 of 130 Hotels in Surabaya
Certificate of Excellence
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JW Marriott Hotel Surabaya
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729 Reviews from our TripAdvisor Community

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Showing 509: English reviews
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Jakarta, Indonesia
Reviewed 1 week ago via mobile

Stay 5 days . Stay at 7th floor . The room condition was good except the bed linen closely look different with the blanket. From lift at 7th floor until room felt a bit uncomfortable and spooky. It is because the lighting in the aisle or corridor felt a bit dark. Lobby area and pool are good location to meet...

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Helpful?
2Thank Amedayanto
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Amedayanto, Thank you for sharing the review of your recent stay in Tripadvisor. We are pleased to know that overall you had a great experience staying at our hotel. Your feedback are also valuable to us as we always strive to improve ourselves. We hope to see you again soon. Warm regards, Colin Young General Manager

Jakarta, Indonesia
Reviewed 1 week ago

I have been staying at JW Marriott Surabaya for couple years now. It is indeed a luxurious hotel surrounded by a genuine hospitality throughout the staffs. I am always impressed by those smiley with a helping hand whenever needed and was personally welcomed by Misael Royen of Duty Manager on my earliest visit with complimentary fresh fruits prepared in my...

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Helpful?
2Thank mildonainggolan
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear mildonainggolan, Many thanks for taking the time to write a review of your recent stay and we are delighted to read such a positive feedback from you. It is our pleasure to know that our team has managed to deliver a memorable service experience during your stay. We will definitely share your compliments to the team as an encouragement...

Nashville, Tennessee
Reviewed 1 week ago

Just perfect! Everything works well, nice set of plugs right on the night stand (one side only though), great AC, good wifi, tasty breakfast! Excellent place! Nice landscaping that really isolate the hotel from the very closse by street.

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Helpful?
2Thank Philippe J
Bekasi
Reviewed 1 week ago

First of all, I would give my biggest appreciation to the hotel staffs themselves. Why? 1. They give you the best hospitality, the welcome was very nice 2. They help and escort you from the front door of the lobby, up to your room, and make sure you have everything needed. 3. They keep the things you left behind and...

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Helpful?
2Thank indahpe
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear indahpe, Thank you for choosing JW Marriott for your recent stay in Surabaya. It is our pleasure to hear such nice words about our guest room, especially you mentioned about the staff service which we believe that it is truly what makes us stand out compared to other hotels in town. We look forward to the opportunity of welcoming...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Stayed here this week for a couple of nights and like many hotels in Indonesia the staff was remarkable. Smiling, friendly, just very nice and attentive. Check in was fast and pleasant. Got the platinum amenities. Escorted up to the room and had very pleasant conversation with duty manager Misael. Club lounge is nice but sparse selection of food by...

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3Thank TripTed
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear TripTed, We are delighted to know that you had an enjoyable stay at our hotel and it is always a pleasure to read positive comments about our associates who strive to deliver exceptional services to our guests. Thank you for your compliments and we look forward to welcoming you back again in the near future. Warm regards, Colin Young...

Semarang, Indonesia
Reviewed 3 weeks ago

I stayed there last weekend with my husband. We booked the executive room. We love the room and we did enjoy the bed and its soft pillows. We slept very well that night. We also love the bathroom with bathtub and separate shower, and its complete amenities. My husband swam in the afternoon and we just relaxing and enjoying the...

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2Thank Adya P
Reviewed 20 March 2017 via mobile

If you like some classic feels, you can choose this hotel. They had display some great collections near the lobby area. The bed is soft same goes to the pillow, enjoy my sleep but the dissapointment come during the breakfast, the variation of foods very few and most of it's cold.

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2Thank Naga C
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Naga C, Thank you for sharing the review of your stay with us. We highly appreciate that overall you have a good experience staying at our hotel. However we apologize if the breakfast was not up to your expectations. We will definitely share your feedback with our team so that we can further improve our service. We would be...

Makassar, Indonesia
Reviewed 19 March 2017 via mobile

First experience to have a night stay in this hotel, it brings me into another atmosphere which is beuatiful, the room was so elegant also in the bathroom...and im very impress for the delicious food for the breakfast

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5Thank Ayu_traveller
Jakarta
Reviewed 13 March 2017

I chose this hotel due to the location is at the city center. Make us easy to go for shopping and also having culinary activity since right in front of the hotel there is Rawon Setan waroeng. But I am disappointed due to the pool was so dirty. The bottom of the pool, quality of the water are not acceptable.

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2Thank Lokadjaja
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Lokadjaja, Many thanks for sharing your experience staying at JW Marriott Surabaya. Being located in the heart of the city is definitely one of our advantages as we have easy access to main office buildings and various local attractions, including the famous Tunjungan Plaza. Adding to that, we also provide complimentary shuttle service to the mall every hour starting...

Jakarta, Indonesia
Reviewed 13 March 2017

We always have a wonderful experience during stay at JW. Marriot Hotel Surabaya. Strategic location with free shuttle from hotel to Tunjungan Plaza, good facility for the executive club, i.,e the lounge for snacks, cocktails and beverages, wide room with bathtub facility, and nice amenities, god breakfast and friendly staff.

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5Thank ahmadfuadhussein

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International, Indonesian
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: International, Asian, Indonesian
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 4,473 - ₹ 9,594 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Spa Hotel in Surabaya
#2 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
13 questions
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Almere, The Netherlands
Makassar, Indonesia
Singapore
Surabaya, Indonesia

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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors for better city view”
  • Welcome fruits and macaron @ the executive room
adyap2015, 3 Apr 2017 | Read review
“choose the executive club room, it;s worthy for the price compare to facilities”
ahmadfuadhussein, 12 Mar 2017 | Read review
“Unblock view at all room , can see the city”
JimmySing13, 9 Mar 2017 | Read review
“Choose rooms heading to south side”
  • Bathroom
  • South side
Abbbymarcel, 8 Mar 2017 | Read review
“ask for a non smoking room on high floor”
KevinYu138, 8 Mar 2017 | Read review
5 of 5