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Shangri-La Hotel Surabaya

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Traveller (573)
Room & Suite (421)
Dining (83)
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Overview
  • Excellent56%
  • Very good31%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(24 reviews)
“jamoo restaurant”(20 reviews)
“horizon floor”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: 20% off room rate
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Offers from Shangri-La Hotel Surabaya
Offers & Announcements: 20% off room rate
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (722)
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Traveller rating
274
151
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131 - 135 of 513 reviews
Reviewed 3 September 2016 via mobile

I stayed here for one night whilst visiting Surabaya on business. The hotel is well located and has plenty of facilities for the travelling business person. There is a great pool, good restaurant and excellent facilities for a conference or large meeting. My room was...More

Thank Kowhaikiwi
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 September 2016

Dear Kowhaikiwi, Thank you for reviewing us during your recent stay at our hotel. We are glad to hear you enjoyed your overall stay with us. We are looking forward for your upcoming stay with us! Warm Regards, Sigi Bierbaumer General Manager

Reviewed 1 September 2016

1. It costs 50% more than Ciputra World and the experience is 50% less wonderful. 2. Arrogant attitude of the lobby lounge greeted me afer I checked in. In a pompous manner, asked me if I want coffee or tea (only). No attempt to offer...More

1  Thank Ahmad M
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 8 September 2016

Dear Ahmad M, Please accept my sincere apologies for the disappointment we have caused on your last visit at Shangri-la Surabaya. No excuse would be a good excuse for the rude behaviour of our staff. Rest assured, counseling will take place to rectify the situation....More

Reviewed 27 August 2016

No complaints at all for services extended by hotel staff. However will appreciate if could have special rate for long stay (min of 4 nights) or other form of gift or privilege. The price for a 5 star hotel is a bit too much

Review collected in partnership with shangri-la.com
Thank mrinap
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 29 August 2016

Dear mrinap, We are glad to hear you enjoyed your stay with us. We thank you for the time spent writing this review and your feedback. We look forward to welcome you again soon. Warm Regards, Sigi Bierbaumer General Manager

Reviewed 27 August 2016 via mobile

I stayed there for a couple of nights for work. Hotel is very nice even if a bit old fashioned with all the amenities you can possibly need in the premises. Rooms are spacious and spotless. I'd pick it again.

Thank Pappone78
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 29 August 2016

Dear Pappone78, Thank you for taking the time to post this review during your stay with us. We are glad to hear you enjoyed your stay with us. We look forward for your next stay! Warm Regards, Sigi Bierbaumer General Manager

Reviewed 24 August 2016 via mobile

It has been more than a year since I was here as a guest. I have fond memories of those couple of nights that I stayed here. This time, I am on a day trip for a client meeting and since we have a few...More

Thank Colin L
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 25 August 2016

Dear Colin L, Thank you for your continuous patronage. We are glad to hear you enjoyed your visit at our Lobby Lounge. We look forward to have you and your friend back in the near time! Warm Regards, Sigi Bierbaumer General Manager

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Most Booked Properties in Surabaya, Indonesia
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$ 68 - US$ 122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 68 - US$ 122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (573)
Room & Suite (421)
Dining (83)
Pool & Beach (56)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"Rooms were well appointed, clean and lux"
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"High level, with pool view"
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"Lower floors are quieter because of renovations"
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"ask for lower floors, as they are doing serious renovation on their top floors"
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