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Shangri-La Hotel Surabaya

Agoda.comUS$ 87*
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#3 of 132 Hotels in Surabaya
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 99*
US$ 87*
Great Deal
US$ 89*
US$ 99*
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Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
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631 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Surabaya
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Showing 446: English reviews
Reviewed 1 January 2016 via mobile

yup this is really exciting hotel. we spend 2 days and also attend their old and new year eve 2016. the management give us a lovely cake because they mistakenly not include us in their new year eve luckydraw. well appreciated. my advice: even the rate is quiet high, but its worth especially if you can get a special rate...

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Helpful?
Thank putuanomm
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Putu Anom M, Thank you for choosing to stay with us. We are happy to hear that you enjoyed our old and new year's eve event and had a pleasant stay with us. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Surabaya
Reviewed 31 December 2015

Very kind people with excellent service. The staff is very helpful and always smile. When i had problems they're very helpful. Shangrila makes me feel like Im home. Will be stay here again in the future. Best hotel that i ever stayed

Review collected in partnership with shangri-la.com
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Helpful?
Thank Sumadi8
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Sumadi8, Thank you for choosing to stay with us. We appreciate your time in sharing this review and your kind compliments of our colleagues. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Jakarta, Indonesia
Reviewed 28 December 2015

I stayed 3 nights (24-27 Dec) and booked 3 rooms Hotel was good, staff was friendly especially FO staff which is extremely friendly and very helpful Room was rather average, furniture is getting old got problem with the bathub and sink drainage system as it does not sucked the water quick enough but it is tolerable Internet connection is average...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Noor Indra A
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Noor Indra A, Thank you for sharing this review. We are glad to hear that our colleagues has made your stay an enjoyable one. We have shared your comments with our team for our future improvement. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Reviewed 27 December 2015

lives up to 5* Shangri-La expectations completely. Stayed here for a few nights and was able to enjoy the pool and gym facilities - both are fabulous. The room was spacious and very comfortable and check-in/out quick, friendly and efficient.

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Helpful?
Thank ScouserMe
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear ScouserMe. Thank you for sharing this positive review, we are delighted to hear that you enjoyed your stay with us. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Surabaya, Indonesia
Reviewed 22 December 2015

Four stars because the staff were very nice and I liked the gym. I had a comp voucher from winning a raffle for a stay in an executive room. It was a little musky and the carpet was old n kinda dirty. I find the KL Shangri-la a better property. Breakfast was good. Went to the pool after but the...

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Helpful?
Thank Merlin T
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Merlin T, Thank you for your time in sharing this review, we are delighted that you enjoyed your stay with us and appreciate your compliments about our gym and staff. We have taken note of your feedback of our carpet and lounge chair for our improvement. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner...

Surabaya
Reviewed 17 December 2015 via mobile

I stayed at the 12th floor Horizon room. Amazed with the in-room express check in. There's a private lounge for complimentary food and wine on the same floor. The location is suitable to enjoy all destinations at the west side Surabaya. The airport toll entrance is only about 5 minutes car ride and then 40 minutes ride to reach the...

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Helpful?
Thank Jiewa V
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Jiewa V, We are delighted to hear that you enjoyed your stay with us and appreciate your compliments about our lobby and buffet restaurant. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Eastern Norway, Norway
Reviewed 15 December 2015

Excellent 5-star hotel in Surabaya, Indonesia. I have tried both Sheraton and Marriott, two other 5-star hotels in Surabaya, but the Shangri-la hotel is by far the best. Had a "club" room (horizon room) there for two weeks in october/novembe 2015 and everything was excellent. Especially the crew working at the horizon lounge / club who takes execellent care of...

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Helpful?
1Thank Tom A
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Tom A, We thank you for your review during your stay at our hotel. We're glad to hear our colleagues taking good care of you during your stay at Horizon floor. We look forward welcoming you again. Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya

Reviewed 13 December 2015

my last stay this year give me more memorable experience , thanks to Simon the Resident manager who complimenting me with an upgrade to the Horizon club lounge access. The experience in the lounge is so interesting, the food is great , the atmosphere is relaxing with experienced staff who are friendly and heir English is superb to converse with...

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Helpful?
Thank Hanny d
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Hanny D, Thank you for giving us your review during your stay at Shangri-La Hotel, Surabaya. We are always happy to welcome familiar faces. We look forward welcoming you again in the near future! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya

Dubai, United Arab Emirates
Reviewed 6 December 2015 via mobile

Ok, it is cheap, but then it should have 4 stars and not be names Shang. This is why: the buffet restaurant, next to the pool, has dirty plates and glasses, the pillows in the lobby have not been cleaned since the hotel opened in the 70s, the sink in my bathroom is broken and the SPA is dirty (muddy...

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Helpful?
Thank Gemmayzetraveller
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Gemmayzetraveller, Greetings from Shangri-La Hotel, Surabaya. We are sorry to hear that your experience at our hotel is not a satisfying one. We will take your feedback into consideration to make a better experience for others in the future. You will be glad to hear that we are planning a renovation soon, so we look forward welcoming you in...

Reviewed 6 December 2015 via mobile

Its a nice place not far from shopping center. The room is very comfortable and the stuff are complete and good quality rather than other hotels especially styff in bathroom Good food and unique place in desperado. Especially rawon is delicious The people are very helpful for any problems. I have experience a problem but they are fast response and...

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Helpful?
Thank Engelin M
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Engelin M, Thank you for posting your review during your stay at Shangri-La Hotel, Surabaya. We are glad to hear that you enjoyed our service and facilities in our hotel. We look forward welcoming you again, soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 5,172 - ₹ 12,541 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Priceline, Booking.com, Hotwire, Expedia, Agoda, Cancelon, TripOnline SA and HRS so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#4 Business Hotel in Surabaya
#4 Family Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Surabaya staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
RobertR218, 13 Feb 2017 | Read review
“The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the Surabaya landscape”
Hanif008, 26 Jan 2017 | Read review
“High floor, great view. Everything was simply entertaining, with personable staff, and memorable!”
aryow974, 11 Jan 2017 | Read review
“Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques.”
RobynT526, 26 Dec 2016 | Read review
“If possible, ask for rooms that have been renovated.”
UnderTheSameBlueSky, 13 Nov 2016 | Read review
5 of 5
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US$ 87* /night
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Prices are for 1 room, 2 adults
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