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26/11/2017 27/11/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
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    26/11/2017 27/11/2017
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    Savings alert: 11% below average rate

    The price you found is 11% lower than this hotel's average rate of US$ 100/night.

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    US$ 89
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    Traveller (474)
    Room & Suite (379)
    Dining (79)
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    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
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    Java Paragon Hotel & Residences
    628 reviews
    #10 of 136 hotels in Surabaya
     
    Artotel Surabaya
    496 reviews
    #8 of 136 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    379 reviews
    #9 of 136 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    846 reviews
    #3 of 136 hotels in Surabaya
     
    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (671)
    There are newer reviews for Shangri-La Hotel Surabaya
    See the most recent reviews
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    111 - 115 of 475 reviews

    Reviewed 10 July 2016

    Good staff, nice room, best food. We got room with pool view, delicious breakfast with many choices, cozy atmosphere, fast check-in & cjeck-out, kind staff, pool is more big than pir expectation. We really satisfied with the services.More

    Review collected in partnership with shangri-la.com
    Thank agustianie
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 11 July 2016

    Dear agustianie, Thank you for your review during your recent stay with us. We are glad to hear you enjoyed your overall stay and we thank you for your compliments about our room, breakfast, and our colleagues. We are looking forward to welcoming you again...More

    Reviewed 10 July 2016 via mobile

    NOT RECOMMENDED for family holiday. Because every bfast my childs 6th and 7th always pay. @110000idr. My child is under 13-19 is teen i think. Room is okey, but bathroom is not recommended for asian people. I saw some families do not pay for a...More

    1  Thank StephanosIvan
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 11 July 2016

    Dear StephanosIvan, Thank you for your feedback during your stay at Shangri-La Hotel, Surabaya. Our breakfast policy for children aged 6 years old and above is 50% from our usual pricing, and it's free for kids aged 5 years old and below. I hope this...More

    Reviewed 9 July 2016 via mobile

    I was so happy stayed here,, and it was wonderful and will be back again here.. The receptionist very kindly and friendly her name is Natalia.. She suggested me to upgrade my room because have many benefits. Breakfast at Jamoo restaurant is the best.. Many...More

    Thank Fira M
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 11 July 2016

    Dear Fira M, Greetings from Shangri-La Hotel, Surabaya... Thank you for your positive feedback during your stay here. We are glad to hear you enjoyed our service and breakfast spread. We hope to be able to welcome you again soon. Warm Regards, Martin Brenner General...More

    Reviewed 7 July 2016

    One of The best Family Hotel to stay in Surabaya. Hotel Rooms very Clean & Hotel Staffs Hospitality will give you and family the best feeling as at home. The Hotel Fasilities all provided and Foods are delicious. Come and Proved it.More

    Review collected in partnership with shangri-la.com
    Thank SugiantoAhok
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 11 July 2016

    Dear SugiantoAhok, Thank you for posting your review at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed your stay here, and we thank you for the compliment of our colleague's service and food variety. We hope to welcome you back again soon. Warm...More

    Reviewed 2 July 2016 via mobile

    I found this to be a nice, comfortable hotel in Surabaya. Rooms are quite large in size and feature most of your standard amenities, with a large bathroom and great views of the city. The front desk staff was very welcoming and offered complementary beverages...More

    1  Thank Jim_Shorts1
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 July 2016

    Dear Jim_Shorts1, Thank you for your review during your stay with us. We are glad you enjoyed your overall experience with us. We hope to be able to welcome you back again soon. Warm Regards, Martin Brenner General Manager

    Java Paragon Hotel & Residences
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    JW Marriott Hotel Surabaya
    846 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$ 86 - US$ 154 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #6 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Agoda, Expedia, Hotels.com, Travelocity, TripOnline SA, Orbitz, Hotwire and Cancelon so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La ,
    • Shangri-La Hotel Surabaya Java
    Add Photo Photos
    Traveller (474)
    Room & Suite (379)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (301)
    Bathroom (28)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Hotel Ciputra World Surabaya
    379 reviews
    .62 km away
     
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    2.10 km away
     
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    .28 km away
     
    Nearby Restaurants
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    .40 km away
    Nearby Attractions
    Surabaya Town Square
    476 reviews
    1.70 km away
    Bungkul Park
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    2.55 km away
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    2.58 km away
    Royal Plaza
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    3.01 km away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    1
    Vote
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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