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Shangri-La Hotel Surabaya

698 reviews
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Traveller (528)
Room & Suite (421)
Dining (79)
Overview
  • Excellent54%
  • Very good32%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(24 reviews)
“horizon floor”(8 reviews)
“fantastic hotel”(7 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (698)Write a Review
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11 - 15 of 496 reviews
Reviewed 9 December 2017 via mobile

3 days 2 night stayed here , and i expected they have bathup but they dont .. they only have bathup in executive suite . lil bit disappointed. i ask to upgrade room but they also dont have for 2 days . nga terlalu berkesan...More

1  Thank Meilisa L
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 January 2018

Dear Meilisa L, We apologise for any disappointment caused. Aside from suites, many of our rooms do in fact have baths and we have made a special note of your preference for any future visits. We look forward to seeing you again soon. Warm Regards,...More

Reviewed 8 December 2017 via mobile

Stayed one day. I strongly suggest the property very nicely maintained & staff put a cherry on the cake. Food really nice. Rooms recently redecorated 👍👍. I suggest rooms on higher floors really gives a nice view of city. Real worth for the money. Thanks...More

Thank 679sushilb
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 January 2018

Dear 679sushilb, Thank you for your fabulous review and kind comments. We hope to have you with us again very soon. Warm Regards, Jonathan Reynolds General Manager

Reviewed 1 December 2017

I stayed in this hotel for one week and I had a wonderful experience. Facilities are really good, nice spa and fitness center. The hotel also helped me with the airport-hotel transport. They have live-music at the central lounge some days and we can enjoy...More

Thank Cafema
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 January 2018

Dear Cafema, Thank you for your wonderful review. I was delighted to read that you enjoyed our new live lounge music. We look forward seeing you during a future visit to Shangri-La Surabaya! Kind Regards, Jonathan Reynolds General Manager

Reviewed 1 December 2017 via mobile

I absolutely loved this hotel. Besides being one of the cheapest Shangri-La’s I’ve ever stayed in (rooms start at about $100 US) it has one of the best pool areas I’ve ever experienced in a hotel. A very large 2.4m deep heated pool, waterslide and...More

Thank Jason D
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 January 2018

Dear Jason D, Thank you for your generous review. It’s great to read that you were able to use so many of the facilities and indeed a number of our restaurants. You might be interested to know that from 15th January 2018 Shangri-La Surabaya is...More

Reviewed 30 November 2017

Excellent room and services. I am very satisfied to stay at shangrilla. I definetely will choose this hotel wherever i go. Nice experiences and perfect place to stay, great food. Recomended definetely.

Review collected in partnership with shangri-la.com
Thank sangwijaya59
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 January 2018

Dear sangwijaya59, Thank you for sharing this super review with us, we are honoured by your kind compliments. We look forward to welcoming you back again soon. Kind Regards, Jonathan Reynolds General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$ 85 - US$ 158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#7 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 85 - US$ 158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#7 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (528)
Room & Suite (421)
Dining (79)
Pool & Beach (55)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
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Room Tips
"Lower floors are quieter because of renovations"
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"ask for lower floors, as they are doing serious renovation on their top floors"
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"Best Location with Good Views"
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"Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
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