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3/12/2017 4/12/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
    Lowest prices for your stay
    3/12/2017 4/12/2017
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    Savings alert: 13% below average rate

    The price you found is 13% lower than this hotel's average rate of US$ 102/night.

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    US$ 89
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    Traveller (480)
    Room & Suite (379)
    Dining (79)
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    • Excellent55%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “horizon club” (23 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Swimup Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
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    3 Dec4 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (675)
    Traveller rating
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    1 - 5 of 479 reviews

    Reviewed yesterday

    Enter the soaring lobby of this hotel, and you'd be convinced that Shangri-La is one of the most opulently decorated hotels in Surabaya. It also seems to be the favorite weekend lunch spot for the town's well-to-do families, because when I arrived on a Sunday...More

    Thank SpiceNSpruce
    Reviewed 2 days ago

    I really like the security and service of the hotel. There was X-ray machine to scan the baggage. The staff were so nice and they always carried warm smiling. The room was so big and with traditional smell of Shangri-la hotels. I felt like I...More

    Review collected in partnership with shangri-la.com
    Thank narellacony
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded yesterday

    Dear narellacony, Thank you for sharing this positive review with us, we are honoured by your kind compliments and are delighted that you enjoyed your staying experience at the hotel. We look forward to welcoming you back again soon. Warm Regards, Jonathan Reynolds General Manager

    Reviewed 5 days ago via mobile

    Noisy room with constant construction inside. Typical breakfast and not a little change since an age . It’s hard to find a smoking room as it’s always reserved . Towel are clean but quite old and sometimes it’s tattered . However,personnel are professional and helpful.

    Thank Haythem K
    Reviewed 5 days ago via mobile

    Was here for three nights business trip. First room I got smelt heavily of paint and / or varnish so went back downstairs and they changed me into a higher floor twin room. The rooms are well sized and in my room there was a...More

    Thank CaymanGreg
    Reviewed 1 week ago

    My experience at Shangrila started badly. I experienced something that annoyed with something that i preferred to not get into it. However when I complained, they reacted positively and I appreciate that. I met with some wonderful people there who I truly believe they serve...More

    Thank gusti k
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

    Dear gusti k, Thank you for taking the time to post such a super review. We are all delighted to read that you enjoyed your stay with us. Thank you especially for recognising our colleagues Ika, Sophie, Indra, Nyoman and Jeannie. I know they will...More

    JW Marriott Hotel Surabaya
    847 reviews
    #3 of 136 hotels in Surabaya
    3.9 km
    Java Paragon Hotel & Residences
    635 reviews
    #11 of 136 hotels in Surabaya
    0.3 km
    Hotel Ciputra World Surabaya
    379 reviews
    #8 of 136 hotels in Surabaya
    0.6 km
    Fairfield by Marriott Surabaya
    133 reviews
    #15 of 136 hotels in Surabaya
    0.6 km
    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    • Price range
    • US$ 86 - US$ 154 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, Hotels.com, Expedia, Cancelon, Orbitz, Hotwire and TripOnline SA so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La ,
    • Shangri-La Hotel Surabaya Java
    Add Photo Photos
    Traveller (480)
    Room & Suite (379)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (307)
    Bathroom (28)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Hotel Ciputra World Surabaya
    379 reviews
    .62 km away
    Fairfield by Marriott Surabaya
    133 reviews
    .59 km away
    Java Paragon Hotel & Residences
    635 reviews
    .28 km away
    Nearby Restaurants
    The Avenue Lounge Bar
    44 reviews
    .26 km away
    Citilites Skyclub and Bistro
    105 reviews
    .28 km away
    The Cafe
    9 reviews
    .21 km away
    IKISUI japanese restaurant
    19 reviews
    .23 km away
    Nearby Attractions
    Surabaya Town Square
    478 reviews
    1.70 km away
    Bungkul Park
    721 reviews
    2.55 km away
    Suroboyo Monument
    177 reviews
    2.58 km away
    Royal Plaza
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    3.01 km away
    Ask a question
    Questions & Answers
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    Puy G
    6 January 2016|
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    25 November 2015|
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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