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Sheraton Surabaya Hotel & Towers

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#9 of 125 Hotels in Surabaya
Certificate of Excellence
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Sheraton Surabaya Hotel & Towers
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669 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Surabaya Hotel & Towers
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Showing 493: English reviews
Hong Kong, China
Reviewed 17 October 2014

I arrived late at the hotel and the very friendly staff promptly checked me in with an upgrade to the Club floor. It was late at night yet the hotel lobby was so noisy from a band somewhere that I found it difficult to hear what the staff had to say. Once arrived at the room, the bedroom was tidy...

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Helpful?
Thank Deinococc
Teresia W, Direktur Penjualan at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Deinococc Thank you for sharing your experience during your stay with us. We are very concerned for not meeting our usual standards of service; therefore, please accept our sincere apologies. Rest assured that we have discussed them with respective Department Heads for further follow-up. Again, we really appreciate your inputs as it will only improve our facilities and service....

Jakarta, Indonesia
Reviewed 12 October 2014

I have been staying many times at this hotel, in fact Sheraton is one of my choices whenever going to Surabaya. Yes the hotel is rather old and the room - regardless you are staying at the 25th club room - is really nothing special. typical hotel back in the 90ths. However, there are no newly built up hotel that...

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Helpful?
2Thank AL080808
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear AL080808 Thank you for your rave review! We are very happy to be your preferred hotel while visiting Surabaya, city of Heroes. Thank you for your positive feedback regarding our location, easy access to shopping mall and our services. As part of Sheraton team, we always try to give every guest a warm and friendly service, making every guest...

Wellington
Reviewed 3 October 2014

It's true that this is an older style property, but it's spotlessly maintained and the staff made the stay a pleasure. I felt truly welcomed at this property and was welcomed everywhere with efficient and smiling service. The lobby is grand, the food very good, bed comfortable and good business facilities including wifi. In a short break, the next door...

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Helpful?
Thank WellingtonKiwiJo
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear WellingtonKiwiJo Thank you for your positive review. I am pleased to know that our associates has treated you well in the warm and comfort stay at Sheraton Surabaya Hotel & Towers. We have shared this comment to our associates and look forward to welcoming you back in the near future Warm regards Teresia Wibowo Director of Sales & Marketing

Reviewed 3 October 2014

Location: Within compound of Tunjungan Plaza shopping mall. Inside hotel compound houses Louis Vuitton boutique shop. Hotel: Grand entrance with stairs at lobby. Interesting PA system to fetch a taxi for guests. Friendly staff. Quiet setting. Very strong signal fast speed free WiFi at the lobby & restaurant. Great selection of food; it is impossible to taste everything in one...

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Helpful?
Thank Syeen
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Syeen Thank you for your rave reviews! We are very happy that you enjoyed staying with us. Thank you very much for your valued patronage in and around our hotel. We can’t wait to give you another Sheraton experience in the near future. Warm regards Teresia Wibowo Director of Sales & Marketing

Okinawa, Japan
Reviewed 26 September 2014

A very well turned out facility with a helpful and friendly staff. Smoking fast and stable WiFi. Great food, excellent and quick laundry service. Conveniently located next to Tunjungan Plaza mall. Excellent bed and bedding, good variety of cable TV channels. Nice gym.

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Helpful?
1Thank De P
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear De P Thank you for sharing your beautiful photos and stories during your stay at Sheraton Surabaya Hotel & Towers. It such a pleasure for us to hear that you got a memorable Sheraton experience in our hotel. Thank you for your compliment about our service and facilities as well as our signature Sheraton Fitness and Sweet Sleeper Bed....

Sydney, Australia
Reviewed 23 September 2014

I stayed 7 nights at the Sheraton Surabaya. It was an absolute pleasure!!! The hotel is slightly older and the rooms a little dated, but nothing too bad. All the amenities expected, and the space is there, so nothing that would turn me off the hotel. I was in Surabaya for business, and the hotel had everything I needed. The...

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Helpful?
1Thank Rebecca W
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Rebecca W We are most excited to read your perfect review and thank you for your gracious comments. It was a pleasure to have you as our long-stay guest in Sheraton Surabaya Hotel & Towers. We look forward to welcoming you both back to Sheraton Surabaya Hotel & Towers in the near future. Warm regards Teresia Wibowo Director of...

New York City, New York
Reviewed 21 September 2014

This hotel is in a good location, clean, and rooms were a good size. My room was not fully prepared, missing towels, amenities, not up to normal Sheraton Standards. decent Health club. Nice evening reception on the club floor.

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Helpful?
Thank World_Traveler_DR
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Travel_a_lotDallas Thank you for sharing your feedback during your recent stay at Sheraton Surabaya Hotel & Towers. We are truly sorry for the inconvenience you were facing regarding our amenities. We highly appreciated your feedback and we have shared this to our concerned department heads to further improvements. Overall, we are glad to hear that you enjoyed our cleanliness,...

Singapore, Singapore
Reviewed 3 September 2014 via mobile

Stayed there for business. The hotel need a facelift. The bathroom fixtures and the furniture are old. Very centrally located with big shopping mall around. I forgotten that i am a Starwoods member and the staff being very attentive and asked if i am a member. I forgotten about my user name and the staff made an effort to retrieve...

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Helpful?
Thank njfk
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear njfk Thank you for taking the time to write us your comment and sharing your experience with us. We have shared the comments to concerned department heads for further improvement. I do hope that we have the opportunity to welcome you back to Sheraton Surabaya Hotel & Towers in the near future. Warm regards Teresia Wibowo Director of Sales...

Denpasar, Bali
Reviewed 31 August 2014

This Sheraton is part of a superblock consisting of apartments, hotel and a humongous shopping center in the heart of Indonesia's second largest city, Surabaya. As such, one will not be short of dining and entertainment options and visits to the business district is only a short drive away. Staff is warm and very courteous while rendering a very efficient...

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Helpful?
Thank RoniWDenpasar_Bali
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RoniWDenpasar Thank you for taking your time to review Sheraton Surabaya Hotel & Towers. We have shared the feedback to our department heads for further improvement. We were glad to learn that you have enjoyed most of our service and facilities especially our signature bed Sweet Sleeper Bed. We look forward to welcoming you back at Sheraton Surabaya Hotel...

Jakarta, Indonesia
Reviewed 21 August 2014

My first impression was not good as when I was checking in at 2pm , the time it states you can check in, they told me I would have to wait 30mins before a room be available. I was not happy after flying all night from Australia and so on. When I asked to speak to the manager and wanted...

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Helpful?
Thank John J
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear John J Thank you for taking the time to convey your balanced reviews during your stay at Sheraton Surabaya Hotel & Towers recently. We apologized for having less positive experience upon arrival. Please rest assured that we have shared your feedback to concerned department heads for improvements. We are pleased to learn that you have enjoyed other features of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 5,111 - ₹ 14,440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#8 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
1 question
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, 12 Sep 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, 25 Aug 2016 | Read review
“Everything was great”
 of 5 bubbles Retnanindya, 19 Jul 2016 | Read review
“Top floor rooms are better (awesome view), and including breakfast of course !”
 of 5 bubbles LG-Aude-LG, 16 Jun 2016 | Read review
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