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Arcadia Surabaya Hotel

293 reviews
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Traveller (129)
Room & Suite (46)
Dining (14)
Overview
  • Excellent19%
  • Very good43%
  • Average29%
  • Poor7%
  • Terrible2%
Travellers talk about
“jembatan merah”(17 reviews)
“ibis rajawali”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (293)Write a Review
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All reviewsjembatan merahibis rajawaliheritage buildingsuramadu bridgepleasant hotelthree nightsbreakfast menuplazabusinessheroeslobbymonumenttasteinteriormall
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11 - 15 of 181 reviews
Reviewed 9 August 2016

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Review collected in partnership with Accorhotels.com
Thank royhi
Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 15 August 2016

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Reviewed 29 July 2016 via mobile

I think they like to complicate guest's things like they did to us, they really really unwilling to help us, we even asking some helps politely. Thank god for only a night staying here - disappointed. Worst things at all. I recommend others just go...More

Thank Farrah N
Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 10 August 2016

Dear Reviewer, Thank you for taking the time to tell us about your experience at the Ibis Surabaya Rajawali and I really surprise to read it your negative experience. I am sorry that your experience did not meet your expectations; please allow me to express...More

Reviewed 21 July 2016

Surely there are plenty of hotels to choose from while in Surabaya, but only a few that reside in a colonial style building. The Ibis Rajawali is one of the few. Although the building may not have historical significance, but because of its colonial architecture,...More

Thank Rimba56
Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 25 July 2016

Dear Reviewer, Thank you for your time to share your nice experience in ibis surabaya rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...More

Reviewed 16 July 2016

If your passion is in photography, history and heritage buildings, then this is the place to be. In Indonesia there are only a few Old Town or we refer to them as Kota Tua, in Port Cities such as Surabaya, Semarang, and Batavia (Jakarta). Check...More

Thank SueBeeJimbaran
Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 19 July 2016

Dear Reviewer, Thank you for your time to share your nice experience in ibis surabaya rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...More

Reviewed 10 July 2016

Overall for stop over / business trip around Tj. Perak / Jembatan Merah, this hotel is at a perfect location. Clean Room, for room on the Non Smoking floor, already with the new modern room style. But, unfortunately for room at the Smoking floor, still...More

Thank Adrie88
Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 12 July 2016

Dear Reviewer, Thank you for your time to share your nice experience in ibis surabaya rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 24 - US$ 48 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Surabaya
#28 Spa Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 24 - US$ 48 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Surabaya
#28 Spa Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (129)
Room & Suite (46)
Dining (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
jomeiliyana2016
7 July 2016|
AnswerShow all 4 answers
Response from 21dea | Reviewed this property |
it takes 1 hour from Juanda to Ibis Rajawali by taxi. Or if you have Uber apps, it offers cheaper price than taxi.
1
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Room Tips
"ask for a non-smoking room"
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"Preferable choose the room on Non Smoking Floor - more comfortable"
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"Floors higher than 6th floor are quiet."
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"Higher floors for more light and better view"
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