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    Novotel Surabaya Hotel and Suites

    Jln. Ngagel 173-175, Surabaya 60246, Indonesia
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (492)
    Room & Suite (127)
    Pool & Beach (50)
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    Overview

    • Excellent15%
    • Very good41%
    • Average24%
    • Poor10%
    • Terrible7%
    Travellers talk about
    “swimming pool” (58 reviews)
    “garden view” (5 reviews)
    “nice garden” (5 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
    Similar nearby hotels
    Mercure Surabaya
     
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    50
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    Reviewed 25 November 2013

    A really rundown place that needs a serious renovation. Rooms are of generous size but all facilities are old and need upgrade. It's a shame to the Novotel brand. I'll never come back nor recommend to anyone. There are many better options in Surabaya.

    Review collected in partnership with Accorhotels.com
    Helpful?
    Reviewed 19 November 2013

    This hotel is damaging to the Novotel brand. I have been an Accor Advantage Plus member since 2006 and until this experience was always impressed by the Novotel brand. 1. Confirmed check-in time and pick-up was arranged, as traveling with wife and 2 small children...More

    Review collected in partnership with Accorhotels.com
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    Reviewed 10 November 2013

    I have spent many weeks at this hotel. The staff is great, always there if you need something. I enjoy the pool after a long days work. The bar by the pool is a good gathering spot for expats and business travelers like me. The...More

    Helpful?
    Reviewed 7 November 2013

    I've been staying here for several time, and this is the first time that I feel not really happy for staying here. There is no significant problem, it is just that I have no new experiences compared to my last visit. My Review 1. The...More

    Review collected in partnership with Accorhotels.com
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    Reviewed 7 November 2013

    Tthe Novotel Surabaya is a very good family hotel.Where I stayed before many times. Unfortunately the room that we booked, specially near the swimming pool for my son had a broken A/C. We were obliged to accept anoter (cheaper) room on the upper floor. The...More

    Review collected in partnership with Accorhotels.com
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Breakfast included
    • Multilingual Staff
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$ 39 - US$ 50 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #20 Luxury Hotel in Surabaya
    Photos
    Traveller (492)
    Room & Suite (127)
    Pool & Beach (50)
    Dining (17)
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    Questions & AnswersAsk a question
    YuliGembeL
    what is the problem?!
    27 January 2017|
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    Sonia K
    kecewa banger staff nya tyda ramat saya dibiarkan menunggu lama sekali 5 jam until check ini, kenapa begins ya?
    27 January 2017|
    Answer Show all 3 answers
    Response from FannyRediastuti | Reviewed this property |
    standard check in biasanya jam 1.00 siang kalo masih nunggu lama lbh dari jam 1 silahkan complain langsung ke resepsionis
    0
    Votes
    Santosh7019
    Ganjar. Can you show me where the works are going for renovations in your hotel. Some pics will be helpful.
    6 August 2016|
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    Room Tips
    "Always ask the question, the hotel will try to accomodate"
    Read review
    "garden view or swimming pool view ? all is excellent."
    Read review
    "Deluxe room has great view"
    Read review
    "ask for pool view and avoid ground floor (which is in reality the basement!)."
    Read review