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Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
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804 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Surabaya Hotel and Suites
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Showing 546: English reviews
Surabaya, Indonesia
Level Contributor
115 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 21 October 2013

Well, 1st thing this hotel is have a good location in the central city of Surabaya. No doubt, access from/to central town is very easy, especially in front of hotel stand by for Blue Bird taxi which is comfort and secure. And indeed they have resort style hotel like, with rooms sorrunding the green garden and big mains pool. However... More 

Thank 4nn4
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear 4nn4, Thank you for staying with us at Novotel Surabaya and your valuable comments. I do apologize for the inconvenience situation while you checked in and need a parking space on the busy time because we had wedding event on the hotel. Regarding the cleanliness at the pool, I already reminded to the Manager concerned to pay more attention... More 

Malang, Indonesia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 October 2013

Cosy, comfortable, super friendly staff, fabulous newly renovated rooms. Excellent food, including a wide variety of yummy breakfast. Fabulous pool and landscaping. My first choice if I stay in surabaya,two thumbs up well done.

Thank Jerome T
Novotel_Surabaya, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Bapak Stylianos, I am very glad to read your great review here. You will always get our warmest welcome to your home. Thank you for excellent review and we hope your next visit will be as pleasant as the previous ones. Best regards, Djulkarnain General Manager More 

Jakarta, Indonesia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 October 2013

If you have been to Surabaya you'll know how hot it can get so a nice pool with trees around it is definitely a must. So i was happy when i was walking to my room (literally walking as they do not have any lifts) and seeing this view. Coming inside the room i felt like i was at home.... More 

Thank Dewi010409
Singapore, Singapore
Level Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 October 2013

First time staying in Novotel Surabaya. The experience was excellent as the check in was fast and I was pleasantly impressed with the room. It was very clean and well-kept. The staff was very helpful as they assisted me by packing my breakfast to be taken on the go as I was rushing off to the airport and wasn't able... More 

Thank Leo_Tan87
Kuwait City
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2013

We loved this hotel because they have an awesome pool and garden specially, we stayed here twice and we recommend it to any travellers, we got new renovated rooms this time and those were great rooms with a super clean bathrooms, all associate is really helpfull. definitely will stay here again once we travel to Surabaya again someday. and ya..... More 

Thank Hisham S
Singapore, Singapore
Level Contributor
203 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 23 September 2013

Stayed 2 nights over a weekend and found this hotel quite good. Service staff were very friendly and helpful. Check in was fast and welcome drink given promptly. Our pool view room was renovated to standard Novotel features. However, workmanship is a little on the down side. Wall papers not properly done up with air babbles visible and toilet bowl... More 

1 Thank TJX05
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear TJX05, Thank you for staying with us and for this review We are pleased to learn that you had enjoyable time at Novotel Surabaya. Your comment about the new room had been taken note and we will work on the mentioned issues to provide better product and please be assured that we constantly maintain our property for keep it... More 

Bali, Indonesia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 September 2013

This was my second visit to Novotel Surabaya Hotel and Suites (from 17th to 18tth September 2013). My recent stay at this hotel was a nice experience of newly renovated rooms, wonderfully friendly staffs and an especially warm hospitality. The hotel General manager Mr. Djulkarnain is always on hand for his excellent personal touch and attention to detail. Breakfast is... More 

1 Thank Denny L
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Bapak Denny, Thank you for your second stay and for taking the time to give your review about Novotel Surabaya. It is great to know that you are happy with our staff hospitality and breakfast selection. Your comments about our room had been shared with the Manager concerned. Again, thank you for your review and I look forward for... More 

Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 September 2013 via mobile

I had bad experience when stay in this hotel. I rented 2 rooms all the cheapest room for my family. It cost 860 k . Total I spent 1.720 k . I just knew the have a family room that cost only 1.4 k including 3 bed rooms. When I checked in the reseptionist told me that only one room... More 

1 Thank Andreaika
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Andreaika, First of all, thank you to choosing Novotel Surabaya as your place to stay during your visit to Surabaya and for your time to share your experience. We are terribly sorry to hear that you have experienced some inconveniences for long time check in and attentiveness of our front desk. We have taken note your comment about restaurant... More 

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490 photos of this hotel

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Pool/Beach Area (45)
Bathroom (21)
View from Room (17)
Hotel & Grounds (65)
Room/Suite (94)
Dining (14)
Business Centre/Function Rooms (4)
Family/Play Areas (5)
Other (194)

Management photos: Courtesy of the property manager

All Management Photos (31)
Hotel & Grounds (6)
Family/Play Areas (1)
Dining (3)
Room/Suite (11)
Other (10)
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  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 2,738 - ₹ 3,487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Hotel Style:
#19 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travellers.
5 questions
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room has great view”
  • View from deluxe room
 of 5 bubbles edziardo, 23 Sep 2016 | Read review
“ask for pool view and avoid ground floor (which is in reality the basement!).”
 of 5 bubbles MarkP361, 7 Sep 2016 | Read review
“choose room with garden view, because if you are lucky you still can see the pool”
  • view from the room
  • room with garden view
  • different coffee cup from minibar
 of 5 bubbles satsumasun, 28 Aug 2016 | Read review
“Stay in the low rise”
 of 5 bubbles NemuriCat, 23 May 2016 | Read review
“Choose swimming pool view”
 of 5 bubbles Palasri, 21 May 2016 | Read review
5 of 5
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