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I'm a local, and have been a member of the Novotel gym & pool for over 2 years. Overall the management for the gym and pool is very bad. For two years, there have been many incidents when the gym is not open yet during...More
Response from Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and SuitesResponded 10 July 2014
Dear Ibu Gracetan,
First of all, I thank you for being a member of Fitness Centre at Novotel Surabaya.
I am very sorry to hear that you have experienced unpleasant situation at our Fitness Centre and Swimming pool.
Referring to your comment about the service...More
I stayed at this hotel several time. One of the reason as I am member of Accorhotel and easy to make reservation. Hotel staffs are helpful and friendly. Breakfast choices and tate are fine. Lobby are is a bit small. I like the room facing...More
We (my parents and i) had a good deal for 2 rooms (king size bed) to stay there on our way from Makassar to mt ijen and mt bromo.
The room were nice with a big shower.
Very quiet (we were not facing in the...More
To be fair we got a good deal on Agoda.com to stay here, but that said the hotel is long overdue for refurbishment. We had a one bedroomed apartment - lots of things didn't work and it wasn't that clean. (Which probably accounted for why...More
One of those oldish hotels with character. Pre-booked checking in was efficient by friendly staff. The lobby area was small with limited seating (most of the space taken up by staircase, etc) with a bar/café attached. The ground floor room was very spacious and clean...More
US$ 38 - US$ 54 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#20 Luxury Hotel in Surabaya
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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1.How far is the hotel from the airport and how long it takes?
2. Do you provide bed for baby? Is it free or charged? Thanks
16 June 2017|
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Response from duvilla | Reviewed this property |
In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.