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Novotel Surabaya Hotel and Suites

Expedia.comUS$ 47
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 59*
US$ 47*
US$ 59*
US$ 47*
US$ 59*
US$ 47*
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858 Reviews from our TripAdvisor Community

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Bandar Lampung, Indonesia
Reviewed yesterday NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ferdyfu
Jakarta, Jakarta Raya, Indonesia
HOTEL’S FAVOURITE REVIEW
Reviewed 12 April 2017

The hotel is not located in the city of Surabaya, however, the hotel is just nice for family/ couples for a gateway and just to have a leisure time with their love ones. The room is clean, well furnished and maintained, and the mattress is very comfortable. The view from our room was just nice - a poolside view. The...

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Helpful?
Thank Budisantoso K
About Hotel's Favourite Review
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Budisantoso K, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the...

Crewkerne, United Kingdom
Reviewed 2 days ago NEW

It was a very special family gathering for the purpose of our eldest son's marriage. The hotel was close to the location where the wedding took place. My eldest daughter also travelled and stayed at the same hotel.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Oscar D
Cannes, France
Reviewed 5 days ago NEW

A bit apprehensive after reading some negative reviews, I nevertheless booked and what a pleasant surprise! Set in a park in the middle of town you immediately feel in a resort: mature trees, manicured gardens, a deer enclosure, 2 tennis courts and in the center a large pool to either do long laps or just enjoy the water coming out...

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Helpful?
Thank duvilla
Montreal, Quebec
Reviewed 5 days ago NEW

Have been coming to this hotel for years... It's truly like a resort in the city. The down side is when there is a wedding .... However the staff especially Pak Banging at front office do a wonderful job welcoming and making people at home.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank boghos93
surabaya
Reviewed 3 weeks ago

We stay for one night during a wedding party at the pool, the stage are above the pool. Cancelled my swimming time, not sure what kind of stuffs coming to the pool after the party. During 6-9 pm the sound is so loud that the windows are vibrating. The air con at room 125 is not working well, call for...

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Helpful?
Thank sbysteve
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear sbysteve, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience....

Jakarta, Indonesia
Reviewed 4 weeks ago

I was with my family for vacation, spending for 1 night only. The specious room was renovated, so it become modern hotel. The breakfast was great, with many variation of food and drink. The hotel occupied large pool with surrounding the green garden.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank agus_wic_2007
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear agus_wic_2007, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service...

justphoebe
Reviewed 4 weeks ago

I've been using the services of this hotel over the years, and it's a convenient place for me to unwind or just get away for a weekend, and service has been fine except for two experiences. The first was last year sometime in June or July 2016. I came back from Bangkok and the house needed to be aired for...

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Helpful?
Thank justphoebe
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear justphoebe, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience....

Reviewed 13 April 2017 via mobile

Stayed here 3 nights - room is up to standard. Breakfast and lunch are delicious. People are warm and helpful. Male Sauna room is in poor condition. The cold and warm bath plunge areas are smelly. This is the only significantly deficient point,

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Helpful?
Thank Jack H
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Jack H, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality...

A TripAdvisor Member
1 review
Reviewed 3 April 2017

It would be very nice if you provide us a little bigger bottles of drinking water. The bottles were so small, so that after 2 cups of Coffee/Tea we were left without drinking water.or otherwise we're force to take it from the mini bar, and the price os such small bottle of ordinary drinking water was very exxpensive. All other...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank A TripAdvisor Member
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Sir/Madam, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 2,464 - ₹ 3,305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Hotel Style:
#20 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travellers.
8 questions
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room extremely comfortable which met all our needs.”
, 20 May 2017 | Read review
“Pool view or Pool terrace rooms are highly recommended”
duvilla, 17 May 2017 | Read review
“Do not stay at the room facing the pool during the function at the pool side”
sbysteve, 30 Apr 2017 | Read review
“Towel and amenities should be improved in term of the color of your towel”
agus_wic_2007, 24 Apr 2017 | Read review
“Always ask the question, the hotel will try to accomodate”
DRF726, 25 Jan 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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