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Wyndham Surabaya

Jl. Basuki Rachmad no. 67-73, Surabaya 60271, Indonesia (Formerly Pullman Surabaya City Centre)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Tunjungan Plaza
    0.5 km
  • 4 star hotel
  • Free Wifi
Reviewed 16 September 2016
Spacious Room and great location
I am very happy with the space of the room and very comfy bed to... more
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494 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Reviewed 16 September 2016 via mobile

I am very happy with the space of the room and very comfy bed to sleep after a long tiring day. Location of the hotel very good because it is near to every thing. I pick this hotel because it is very close to the office building where I will have meeting at. I only need to walk. The only...

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Helpful?
Thank Amanda T
GM_PSCC, General Manager at Wyndham Surabaya, responded to this review

Dear Amanda, Thank you for your nice review to Pullman Surabaya City Centre. We are glad that our wonderful beds were remarkably comfortable for you. We are pleased to know that you were able to reach your destination only by foot. Our location is one of our best features that many guests and visitors always fond of. We are delighted...

Kuala Lumpur, Malaysia
Reviewed 14 September 2016

Check in and check out was smooth, their reception team are not only made of good looking women and gentlemen . When I stayed there I had encountered a problem with the attitude of their bar staffs but as i complained the duty manager took care of it in a professional manner. The room:large with comfortable bed, smells nice and...

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Helpful?
Thank sayangku
GM_PSCC, General Manager at Wyndham Surabaya, responded to this review

Dear Sayangku, Thank you very much for taking time to share your positive comments concerning your stay at Pullman Surabaya City Centre. We are glad to have given you our utmost service and made you satisfied from check-in and check-out process and breakfast time. We are working very hard to ensure that our guests are completely satisfied. I am really...

Singapore, Singapore
Reviewed 9 September 2016

The expectation of this hotel was not up to my standard of 5 stars and was more of the 4 stars. The quality of the air-condition is not cold enough, due to the blower was unable to be raise for a higher speed. Quality of the tea and coffee in the room is paltry like a 3 star, do not...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank yeokt
GM_PSCC, General Manager at Wyndham Surabaya, responded to this review

Dear Mr/s. Yeokt, Thank you for your time in sharing your comments and feedback at your time following your stay at Pullman Surabaya City Centre. We have noted particularly your concerns for the maintenance of air conditioner in guest room. Please rest assured that we have taken this issue seriously as to take appropriate actions for further improvements. We totally...

Reviewed 8 September 2016 via mobile

Luxury hotel, but unfortunately, few furniture need some repairs & a bit dusty carpets. The executive lounge opening hours should be prolonged and still open after dinner time. Although the 'do not disturb' sign has been switched on, still having disturbances from house keeping service. Overall, it's a nice hotel with good services, but still need some improvements to met...

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Helpful?
Thank Hartono L
GM_PSCC, General Manager at Wyndham Surabaya, responded to this review

Dear Hartono, Thank you for staying at Pullman Surabaya City Centre. We have noted for the attention from our Housekeeping team in regards with the refurbishment and the do not disturb sign. I have passed your feedback onto the relevant departments ensuring corrective training is put into place. Please accept my apologies for any inconvenience that was caused. At Pullman...

Reviewed 30 August 2016 via mobile

Enjoyed the stay at Pullman Surabaya for 3 nights. Check in was non eventful. Fruit platter in room and we had exec lounge access. Snacks at night in the exec lounge were okay, had to ask for more beer though, only 3 heinekens were put out. Other alcoholic options were bintang or red/white wines. Breakfast in the lounge was nice,...

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Thank Kevin T
Surabaya
Reviewed 25 August 2016

I stayed in Pullman for just 1 night (Aug 19) and it surprised me with their services, since it was almost not approached the standard of 5-stars hotel services. The parking lot space was very limited and often full, the security person in the parking area was unfriendly, and also the marketing and the bakery staffs. The housekeeping staffs were...

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1Thank Vera V
Reviewed 24 August 2016 via mobile

The Pullman in Surabaya is nicely located. It is close to the city centre and is easily accessible. The staff here are very friendly and are an asset to this hotel. The service is also particularly friendly and good. The room tariffs are also quite manageable and good. The rooms are spacious and well appointed too. However, this is a...

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Thank Mohan K
Bekasi, Indonesia
Reviewed 24 August 2016

The junior suite was nice and spacious. The staff was friendly and informative. The service was nice and quick. Location was quite good but because of the one-way street, you will need to go around quite a very long way to go or return to the hotel.

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Thank Goto71
Reviewed 23 August 2016 via mobile

The guest book in the rooms boasts 3 Restaurants. But in fact two of them are closed since months. The food in the Tangerine Restaurant is very poor. Tried 3 dishes . A huge disappointment after fantastic experience at the Jakarta Pullman

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Thank Frank T
Reviewed 17 August 2016

I have always wanted to try Pullman. Now that I had the chance to, I quickly reserved the room at Pullman Surabaya City Center. My first impression by calling the Pullman was “weird’. Starting from my corporate rate request and the way the reservation was made, my impression was this hotel is SLOW. And when I finally arrived at the...

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1Thank Sevi I

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
Part of the globally recognised Wyndham Hotel Group, Wyndham Surabaya is an upscale hotel to grace the skyline of Indonesia’s second largest city. Wyndham Surabaya is conveniently located in the heart of central business district Surabaya. Located 15 kilometres from Juanda International Airport, nearby to all major business and government hubs also premier shopping mall and tourist destinations. The hotel features 292 elegantly appointed rooms and suites, boasting panoramic views of surrounding cityscapes. The spacious and elegant rooms are featuring contemporary design and facilities, setting the benchmarks for world-class hospitality in Surabaya. Comprising over 2,000 sqm of modern function space, the hotel features 9 function rooms for small to medium size meetings, incentives, exhibitions, conferences, and weddings. Bespoke, attentive service by a dedicated team of Meeting and Event specialist ensuring the success of every event. Dining at the hotel is a vibrant culinary experience with an exciting selection of 3 restaurants and bars. Whether you are looking for a casual setting or private dining for two, the hotel’s offerings cater for every discerning palate. Signature menus define each restaurant, featuring authentic dishes that include local East Javanese specialties, international classic & Chinese regional favorites. ... more   less 

Additional Information about Wyndham Surabaya

Address: Jl. Basuki Rachmad no. 67-73, Surabaya 60271, Indonesia (Formerly Pullman Surabaya City Centre)
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 7,985 - ₹ 9,350 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wyndham Surabaya 4.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Wyndham Surabaya Java
Hotel Style:
#7 Family Hotel in Surabaya
#18 Spa Hotel in Surabaya
#19 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Surabaya staff and other travellers.
4 questions
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Questions? Get answers from Wyndham Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good room with table for work”
 of 5 bubbles aandhika, 19 Nov 2016 | Read review
“do NOT stay here!”
 of 5 bubbles Dochenry2013, 23 Oct 2016 | Read review
“Smoking room with no smell. Great!”
  • Its just beautiful..
  • Hot and cold Valentine bath up
  • Speechless..
  • table for work
  • nice spot for reading.
  • They prepared this one for me
 of 5 bubbles gloungek, 30 Jun 2016 | Read review
“High floor and facing west or north direction to get a better view...”
 of 5 bubbles BambangS, 24 Jun 2016 | Read review
“if you are a non smoker, make sure to get the non smoking room.”
 of 5 bubbles 974keni, 3 May 2016 | Read review
5 of 5