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Hotel Santika Jemursari

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113 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Reviewed 3 weeks ago via mobile

I was going to surabaya for business trip. There were supposed to be 7 room in total. But they only gave us 6 because there were some mixed up in the receptionist. The receptionist aint helping eithet just because we wore extremely casual clothes and looked like some college students. despite the minor discomfort i received, the room service was...

Thank Sarah R
Sengata, Indonesia
Reviewed 7 October 2016

I was visiting Surabaya for a business purpose. Late arrival from Juanda Airport, I had a taxi taking me to Jemursari Santika Hotel. The hotel location was near to the office I need to visit in Rungkut Industri; but it was a bit far from major city attractions. It's OK to stay one or two nights. The service was OK,...

Thank Adrianus_Darmawan
Yayan M, General Manager at Hotel Santika Jemursari, responded to this review

Dear Mr. Andrianus Darmawan, Warm Greeting from Hotel Santika Jemursari Surabaya Thank you very much for sharing your positive feedback through Tripadvisor. We are happy to know that our rooms, service, and breakfast have made a good impression on you. Your compliment is appreciated and truly motivating our team to keep presenting guests with the best service. Thank you again...

Jember, Indonesia
Reviewed 15 August 2016 via mobile

I stayed overnight for a transit from 34hr air trip. The staffs were so polite, sincere and heartwarming. Room was not so spacious but cutely decorated. I know this is an long-established hotel, but they updated their interior so it displayed modern-antique style. The foods were excellent, numerous options including traditional snacks and drinks. I think their juices were freshly...

Thank Ariza S
Yayan M, General Manager at Hotel Santika Jemursari, responded to this review

Dear Mr. Ariza Warmest greeting from Hotel Santika Jemursari Surabaya Thank you for taking your valued time to write and share a review of your recent stay at Hotel Santka Jemursari. It is such a great pleasure to know that you enjoyed your time with us, happy with the services provided especially with the foods during breakfast. However, it is...

Sidoarjo, Indonesia
Reviewed 13 July 2016

this hotel located at jemursari just ask the taxi driver they already know the hotel because it's one of the famous hotel in surabaya,its 3 star hotel with swimming pool,big bed,the room are so clean and neat,and a lot of choice for breakfast available

Thank Razak Y
Yayan M, General Manager at Hotel Santika Jemursari, responded to this review

Dear Bapak Razak Y Warmest greeting from Hotel Santika Jemursari Surabaya. Thank you for sharing your experience during your stay. Your positive feedback on our service and facilities is much appreciated. I will use this feedback to share with the Team, in order for us to improve on our services. Thank you for sharing this review and we look forward...

Jakarta, Indonesia
Reviewed 3 June 2016

i stay for a night for my business trip, i take the executive room cause i need a desk as my remote office. the room big enough with a simple shower room and a simple working desk but i feel plain and the one that make me uncomfortable the room was not sound proof, i can hear the tv sound...

Thank dodik_Mahardika
Petaling Jaya, Malaysia
Reviewed 30 April 2016

Stayed 4 nights and what a pleasant surprise considering its a 3 star. The rooms are clean and basic but the service is good. Smiles all around. Comes with breakfast and what lovely food. Good spread and delicious. They care for the little things. The Chef comes out and greets everyone and asks if he can personally make the pancakes...

Thank Jayakaran M
IDarmawan, General Manager at Hotel Santika Jemursari, responded to this review

Dear Jayakaran M, Thank you for taking time to write a review of your recent stay at Hotel Santika Jemursari Surabaya. It truly warms our heart to know that our rooms, service, and breakfast and especially our colleagues’ service have made a good impression on you. Your compliment is appreciated and truly motivating our team to keep presenting guests with...

Singapore, Singapore
Reviewed 24 April 2016

I stayed here for one night whilst on a business trip. The rooms are "austere" ! by this i mean "plain, simple, basic, functional, modest, unadorned, undecorated". the rooms are very simple and basic. the bed is firm. the aircon works and there is hot water. you do however here every noise from every adjoining room and come 5am as...

Thank Darren W
IDarmawan, General Manager at Hotel Santika Jemursari, responded to this review

Dear Darren W, Thank you for taking time to write a review of your recent stay at Hotel Santika Jemursari Surabaya. We strive to upgrade our facilities and its surrounding for the comfort of our guests. We have also taken note of your observation and will use it for our improvement. However, we regret that we were unable to meet...

Reviewed 25 February 2016 via mobile

Bcoz i stayed here just for business trip, so i don't mind for the simplicity of their room, and i give 4 for the rate of the cleanliness and cozy bed. I do appreciate for their humble hospitality esp in laundry and breakfast service, keep this spirit on !!

2Thank Anita H
Jakarta, Indonesia
Reviewed 23 January 2016 via mobile

I stayed there for 4 night business trip. When i checked in, i must wait for long time because 2 receptionists were busy, 1 served other customer, 1 was busy answering phone. They were unfriendly, no smile at all...OMG... The room is neat, clean. The TV should be better in at least 42". The hot water sometimes doesn't work properly....

Thank Mudofir H
Reviewed 23 November 2015 via mobile

Stayed here for 2 nights for business trip. The staff handled my package (that i sent few days prior my arrival well). The room is small (twin bed) but quite clean. Toiletries quite complete. Location quite far from city center so we have to use taxi a lot. No swimming pool and small parking lot. They have gym though i...

Thank Rima N

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  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel Santika Jemursari is the ideal base from which to explore the city and surrounding districts. Situated a short stroll from Rungkut Industri Estate, where many national and international companies have factories and offices, and within walking distance of the city's main malls and hypermart, the hotel is also within easy reach of tourist attractions such as the city's famous zoo and the Heroes Monument, as well as the Grand Mosque, the Chinese-style Cheng Ho Mosque and the unique House of Sampoerna cigarette museum. Sightseeing tours of spectacular Mount Bromo can also be arranged. ... more   less 

Additional Information about Hotel Santika Jemursari

Address: Jl. Jemursari No. 258, Surabaya 60237, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 2,791 - ₹ 3,812 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Santika Jemursari 3.5*
Number of rooms: 105
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Also Known As:
Hotel Santika Jemursari Surabaya, Java
Hotel Style:
#12 Business Hotel in Surabaya
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Questions & Answers

Questions? Get answers from Hotel Santika Jemursari staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room at lower levels are better due to limited lifts in this hotel.”
 of 5 bubbles Adrianus_Darmawan, 7 Oct 2016 | Read review
“Good all over”
 of 5 bubbles jayakaranm, 29 Apr 2016 | Read review
“go somewhere else”
  • Bed
 of 5 bubbles darrenwX3618JS, 23 Apr 2016 | Read review
“Rooms on the Top is verry Quietly, I Suggest to Book That Room.”
 of 5 bubbles 569hiu, 11 Jul 2015 | Read review
“High floors are recommended for views. Deluxe room has no refrigerator.”
  • Jemursari view from the balcony
  • The Junior Suite (facing windows)
  • The Junior Suite (facing door)
 of 5 bubbles paulsD1610XG, 7 May 2015 | Read review
5 of 5
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