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favehotel MEX Surabaya

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420 Reviews from our TripAdvisor Community

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Showing 234: English reviews
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Semarang, Indonesia
Reviewed 2 weeks ago

This hotel has a good location but small room even for superior room. Not much choice for the breakfast menu,taste so so. Internet connection is bad. The interior for restaurant,lobby, and room are not attractive.

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Helpful?
Thank benny_avelino
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Benny_Avelino, Warmest greeting from fave hotel Mex Surabaya, Your feedback is truly valued and I would like to thank you for sharing your experience with us. Please accept my apology regarding our facilities and service, I have shared your thought with our team for review and improvement. Once again, thank you for your constructive comments. We genuinely hope to...

Reviewed 2 weeks ago

this hotel located in the center of Surabaya closed to Tunjungan Plaza and other Surabaya Landmark just by walking. friendly staff and express check in, but we got standard room in 6th floor without windows, small room and smelly. The breakfast is so bad for 3 star hotel. Theres was several restaurants near the hotel for the choice like Holycow...

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Helpful?
1Thank Deka F
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Deka F, We would like to thank you for taking the time to share your valuable experience with us, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions necessary...

Denpasar, Indonesia
Reviewed 2 weeks ago via mobile

I'm stay in fave mex within this week. The room looks clean but the bedsheets was so many dirty spot. The towel need to replace, the wifi not so good. I don't know why but always reconnect. The breakfast lack of name tag, the fruit not fresh, the omelette over cook. Will find another stay while stay in Surabaya, to...

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Helpful?
Thank ChelikIsmu
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Chelik Ismu, Thank you for your review following your recent stay experience at fave hotel Mex Surabaya. We are very concerned that you have to experience a situation which is below your expectations. Each and every point in your feedback is being reviewed and action plan put in place to make improvements. Please accept our sincere apologies for the...

Reviewed 3 weeks ago via mobile

Hi folks this hotel has so bad smelly,small room😧 and no much cleaned 😷 but the charged like five star even no Internet working properly😭 even when enter the hotel front door People somking too much we had bad experience with in one night even we got a cold flu from room i will not recommend to my known ever👎

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Helpful?
1Thank Varinder T
Reviewed 3 weeks ago via mobile

Very good location, walking distance from Tunjungan Plaza Mall at competitive price. Theres was several restaurants near the hotel. The service was great and conditions of room need some renewal due to ages.

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Helpful?
Thank Sigit T
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Sigit T, Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions necessary to...

Jakarta Utara
Reviewed 5 weeks ago

I was about to checking out so I decided to come down to get breakfast. As soon I walk in to the restaurant the restaurant manager asked me to change my clothes because it deems inappropriate (sleeveless shirt and short). I was shocked if there's any such thing as dress code during breakfast unless your wearing thongs and bikinis even...

Review collected in partnership with this hotel
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Helpful?
1Thank mariobaroek
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Mario Baroek, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced, We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will...

London
Reviewed 29 January 2017

Having stayed at a Favehotel in Yogyakarta and loved it we booked this hotel based on that experience. They couldn't have been more different. The staff as ever were great but the facilities and tiredness of the building lets it down. Facilities such as gym and convenience store were temporarily closed or closed respectively. The pizza that we had as...

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Helpful?
Thank ramontorralba
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ramontorralba, Thank you for your review following your recent stay experience at fave hotel Mex Surabaya. We are very concerned that you have to experience a situation which is below your expectations. Each and every point in your feedback is being reviewed and action plan put in place to make improvements. Please accept our sincere apologies for the inconveniences...

Reviewed 21 January 2017

The location is great because it is near the shops and malls, the smell of the place is really nice and clean, its quit and comfy and you can order good food from the hotel or outside like petza shop.

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Helpful?
Thank ALA'A ATALLAH A
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ala'A Atallah A, Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

Bandung
Reviewed 10 January 2017

Loved my stay in this hotel for 4 days. Its so close to so many key places in Surabaya. Tunjungan Plasa, tasty cafes, car wash (iGlow was just some buildings away), etc. Room was v comfy with faaast wifi. Everyone was friendly and helpful and quick to respond. Everything was nice. But the parking... I drove an SUV and I...

Review collected in partnership with this hotel
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Helpful?
Thank aiurevi
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Aiurevi, Thank you for spending a few minutes of your busy time to write us a review. We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and improve the operations our Hotel and to provide better facilities and services to our guests. We look forward to have another opportunity...

Reviewed 8 January 2017 via mobile

This hotel compare to peers is awesome with the strategic location behind the biggest and famous shopping center Tunjungan Plaza. It is only walking distance or around 500m to reach TP. I could find restaurant easily surround, for example holycow steak and boncafe opposite the hotel. The price is also affordable with all that facilities I mentioned before.

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Helpful?
Thank Ridhona F
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ridhona F, Your feedback is truly valued and I would like to thank you for sharing your experience with us. We genuinely hope to welcome you again at fave hotel Mex Surabaya. Kind regards, Malpin Pagau Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
78 stylish room.in the heart of Surabaya’s just a short stroll of Tunjungan Plaza. ... more   less 

Additional Information about favehotel MEX Surabaya

Address: Jln. Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 1,309 - ₹ 1,964 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — favehotel MEX Surabaya 3*
Number of rooms: 78
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Also Known As:
Favehotel MEX Surabaya Java
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Questions & Answers

Here's what travellers have asked, with answers from favehotel MEX Surabaya staff and other travellers.
3 questions
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Questions? Get answers from favehotel MEX Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“At least choose superior room.”
 of 5 bubbles benny_avelino, 11 Mar 2017 | Read review
“Superior and Suites are large and have a windows.”
 of 5 bubbles dekaf2014, 7 Mar 2017 | Read review
“Best view if we choose higher floor, you can see hear of Surabaya”
 of 5 bubbles 714stefanis, 24 Jul 2016 | Read review
“Don't choose room on level 3. The Lobby is on level 3 and it is very noisy during checkout”
 of 5 bubbles Rahardjo, 5 May 2016 | Read review
“a room with window on 6/F”
 of 5 bubbles w1628mm, 6 Apr 2016 | Read review
5 of 5