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favehotel MEX Surabaya

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1 room 2 adults 0 children
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favehotel MEX Surabaya
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403 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Bandung
Reviewed 1 week ago

Loved my stay in this hotel for 4 days. Its so close to so many key places in Surabaya. Tunjungan Plasa, tasty cafes, car wash (iGlow was just some buildings away), etc. Room was v comfy with faaast wifi. Everyone was friendly and helpful and quick to respond. Everything was nice. But the parking... I drove an SUV and I...

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Helpful?
Thank aiurevi
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Aiurevi, Thank you for spending a few minutes of your busy time to write us a review. We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and improve the operations our Hotel and to provide better facilities and services to our guests. We look forward to have another opportunity...

Reviewed 1 week ago via mobile

This hotel compare to peers is awesome with the strategic location behind the biggest and famous shopping center Tunjungan Plaza. It is only walking distance or around 500m to reach TP. I could find restaurant easily surround, for example holycow steak and boncafe opposite the hotel. The price is also affordable with all that facilities I mentioned before.

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Helpful?
Thank Ridhona F
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ridhona F, Your feedback is truly valued and I would like to thank you for sharing your experience with us. We genuinely hope to welcome you again at fave hotel Mex Surabaya. Kind regards, Malpin Pagau Front Office Manager

Reviewed 2 weeks ago via mobile

Close to attractions, comfort place to stay, friendly and helpful staff. I tried both standard (without window) and superior (with window), as small as it is a budget hotel's room, quite clean, amenities ok (some items have to call room service), nice breakie, and very good wi-fi connection (i tried both rooms 3rd and 6th floor all good). The only...

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Helpful?
Thank Jonathan A
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Jonathan A, Thank you for your feedback on your recent stay with us, We really appreciate that you taking the time to write your comprehensive reviews. We highly appreciated that you share your experience and recommendation our hotel. We regret to hear that your experience did not meet your expectation. We will address your concern in regards to...

Madiun
Reviewed 3 weeks ago

Many thanks for your services,the location is good, No windows in my room because I ordered a standard room. The food is good and but there's no cereal. Wifi is so slow, I can't rely on it for my business.

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Helpful?
Thank sarwoe2016
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Sarwoe, Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

Tangerang Selatan
Reviewed 4 weeks ago

Good location in the centre of the city, nice environment, good services. may be could do double effort for the cleaning because I find some mosquito in my room. The bed room in not to big but it also not to small. Hope it will be better on my next trip...

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Helpful?
Thank agusca15
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Agusca, Thank you for spending a few minutes of your busy time to write us a review. We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and improve the operations our Hotel and to provide better facilities and services to our guests. We look forward to have another opportunity...

jogja
Reviewed 4 weeks ago

Good location..near tunjungan plaza...I can reach that place easily....but I got room with no window..and I have to get out of my room to take hot water. And I was dissapointed with the towel and bed cover...not so clean..

Review collected in partnership with this hotel
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Helpful?
Thank diahsari
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mrs. Diah Sari, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced, We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will...

Reviewed 5 weeks ago via mobile

Secured places, all area is closed to the hotel. Easy to looking for food and needed. Tunjungan plaza in 6 minutes walking distance from hotel.....only need improve the toilet ....other needed is swimming pools so kids will having fun....

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Helpful?
Thank gary s
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Gary S, We would like to thank you for taking the time to share your valuable experience with us, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions...

Singapore
Reviewed 17 December 2016

This hotel is only a 7 minutes walk to Tunjungan and has a japanese restaurant that claims to be the best in town. They don't have a spa centre so they send the masseuse right to your room which is great. Water from the tap are not drinkable so you cant boil water. Every floor there are water dispensers if...

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Helpful?
Thank Juzaila
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Juzaila, Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

Reviewed 4 December 2016 via mobile

Stayed at this hotel for 3 nights with husband and our 17 months old daughter. Below are our review : 1. The standard room has no window, was not a large room but still okay for our little family. 2. Didn't try the food as we booked for room only (breakfast excluded) 3. Friendly staffs, very responsive for our requests....

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Helpful?
Thank idamayanty
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mrs. Ida Mayanty, Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions necessary to...

Jakarta, Indonesia
Reviewed 17 October 2016

The room is not that clean, no windows, but big enough for 1 or 2 people & the breakfast is quite good. Wi-fi is nice. The tv should have more channels. Overall, I was pleased enough to stay there. Much better than the other hotel I stayed in Surabaya.

Review collected in partnership with this hotel
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Helpful?
Thank Andyhrtn
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Andyhrtn, Thank you for taking the time to tell us about your experience at the fave hotel Mex Surabaya. At fave hotel Mex Surabaya, we strive to provide a superior service experience for every customer, Therefore your feedback is very important to us. I have notice your feedback and addressed your concern with our team. We appreciate your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
78 stylish room.in the heart of Surabaya’s just a short stroll of Tunjungan Plaza. ... more   less 

Additional Information about favehotel MEX Surabaya

Address: Jln. Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 1,639 - ₹ 1,912 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — favehotel MEX Surabaya 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Favehotel MEX Surabaya Java
Hotel Style:
#12 Best Value Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from favehotel MEX Surabaya staff and other travellers.
3 questions
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Questions? Get answers from favehotel MEX Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view if we choose higher floor, you can see hear of Surabaya”
 of 5 bubbles 714stefanis, 24 Jul 2016 | Read review
“Don't choose room on level 3. The Lobby is on level 3 and it is very noisy during checkout”
 of 5 bubbles Rahardjo, 5 May 2016 | Read review
“a room with window on 6/F”
 of 5 bubbles w1628mm, 6 Apr 2016 | Read review
“good location, bad service”
 of 5 bubbles soniyag2016, 16 Mar 2016 | Read review
“Choose room with a window”
 of 5 bubbles 705jimmya, 3 Feb 2016 | Read review
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