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Java Paragon Hotel & Residences

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Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
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431 Reviews from our TripAdvisor Community

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Showing 292: English reviews
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Reviewed 1 week ago via mobile

Dear all of the customers in the world, Be careful to avoid this hotel as your choice when you visit Surabaya and make sure you choose another hotel. I had fatal experience while found sharp and big egg skin inside our omellete after passed by 20 minutes with other customers. Imagine if you suck it and hurt your stomach or...

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Helpful?
Thank Gandy W
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Gandy W", Thank you for sharing your feedback following to your recent stay with us. We apologize for the unfortunate incidents and would like to assure you that we take the feedback of our guests extremely seriously as we strive to enhance our levels of service. We have immediately placed new procedures and put necessary corrective actions to ensure...

Reviewed 2 weeks ago

Was booked into this one for a night. Capacity in reception is very small, we arrived 4 people, so last one had quite a wait. Room OK, for the price, but somewhat basic.Breakfast, OK, but quite limited, did not find eggs or cheese, so perhaps not targeted European taste buds.

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Helpful?
Thank Gorm L
Jakarta, Indonesia
Reviewed 3 weeks ago

Nice cozy hotel room, nice clean place, comfortable bed, good breakfast, friendly service The front road is quite busy we embrass your self for traffic, and also the U turn is quite away from hotel if you are coming via TOL road.

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Helpful?
Thank awatama
Perth, Australia
Reviewed 4 weeks ago

This hotel is near a large shopping mall. The beds are really comfortable and the staff are good. Has a great roof top bar with great views of Surabaya. Hotel suited our needs was clean and had all we needed. Excellent pool area.

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Helpful?
Thank CLC146
Malang, Indonesia
Reviewed 12 February 2017 via mobile

I always love to spend my night in surabaya an stay in this hotel.i went to stay here firstly on 2009 or 2010 then i always returned every year,once or twice in a year. I can count that i have been here more than 10 times..My last visit is when i and and my newly wedded husband decide to have...

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Helpful?
Thank Kuntari A
Reviewed 12 February 2017 via mobile

Thanks for receptionist Bobo and Mona. Good breakfast and view. Near the big supermarket, Metro. The lobby under construction but no problem. The pool also big. The shower room need a better door because the water will spill out from the bottom of the door

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Helpful?
Thank Zulhelmi I
Reviewed 8 February 2017 via mobile

I have been stay here for 2 nite. Very good location , the staff very helpfull & nice spesially one of the staff name is tary as front office staff. Have free sutle bus to the nearby shopping centre . Will come back againt to this hotel . !!!

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Helpful?
Thank Lola L
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Lola", Thank you very much for choosing Java Paragon Hotel and Residences and for taking your precious time to share your experience regarding your recent stay with us on TripAdvisor. We are delighted to hear that you enjoyed your stay and we would like to thank you for your compliments on friendliness of staff. We have shared your comments...

Jakarta, Indonesia
Reviewed 21 January 2017 via mobile

I've stayed for 4 nights in a deluxe room which I found old and narrow. Unfortunally I don't have any luxury to change the hotel nor the room due to full occupancies issues. During breakfast the restaurant was so crowded since the main restaurant was under renovation. The elevators did not operated well. Sometimes the visitors needed to input the...

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Helpful?
Thank cubitusebby
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear “cubitusebby”, Thank you for taking your precious time to write the feedback on your recent stay with us. We regret to hear that you have encountered a lot of disappointments during your stay. Please allow me to express my sincerest apologies. Your feedback and experience will help us point out the key areas for improvement, and we truly appreciate...

Reviewed 6 January 2017

its cozy, quite simple room, the room is spacey and nice, old furnish, but its okay, only the carpets in the aisle and room need clean up for sure breakfast is good and check in check out time is okay.

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Helpful?
Thank Anna P
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Anna P", Thank you for taking the time to share your feedback on TripAdvisor following your stay at Java Paragon Hotel Surabaya. Your feedback is important to ensure that we continually deliver the ultimate experience and exceed your expectations for future visits. We have noted your comments regarding the carpet and room cleanliness. Please accept our sincere apologies for...

Jakarta, Indonesia
Reviewed 5 January 2017

Stayed for two night business travel, service and food are excellent, but towels need improve for whiteness and softness. Other than that, was very good. I hope its can be improve to meet gust satisfaction.

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Helpful?
Thank atok_illah
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "atok_illah", Thank you for taking the time to share your feedback on TripAdvisor following your stay at Java Paragon Hotel Surabaya. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience and exceed your expectations for future visits. We have noted your comments regarding the towel cleanliness. Please accept our sincere apologies for the inconveniences...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 

Additional Information about Java Paragon Hotel & Residences

Address: Jln. Mayjen Sungkono 101-103, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 2,684 - ₹ 7,789 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya
Hotel Style:
#14 Business Hotel in Surabaya
#17 Luxury Hotel in Surabaya
#17 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Java Paragon Hotel & Residences staff and other travellers.
3 questions
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Kochi (Cochin), India
7 months ago

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Questions? Get answers from Java Paragon Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right now they are renovating the Lobby so may feel out of place for entry.”
 of 5 bubbles awatama, 2 Mar 2017 | Read review
“choose a room with a window, so you can see the city view”
 of 5 bubbles yektit, 16 Dec 2016 | Read review
“Definitely have a drink at the rooftop bar”
 of 5 bubbles BJAM1702, 10 Aug 2016 | Read review
“Good views from upper floor rooms”
 of 5 bubbles nzbear, 20 Jul 2016 | Read review
“Room on the higher floor is quieter.”
  • Deluxe room
 of 5 bubbles Indonesian-Jetset, 14 Jun 2016 | Read review
5 of 5