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Java Paragon Hotel & Residences

  • Free Wifi
  • Free Parking
  • Pool
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425 Reviews from our TripAdvisor Community

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Showing 288: English reviews
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Malang, Indonesia
Reviewed 1 week ago via mobile

I always love to spend my night in surabaya an stay in this hotel.i went to stay here firstly on 2009 or 2010 then i always returned every year,once or twice in a year. I can count that i have been here more than 10 times..My last visit is when i and and my newly wedded husband decide to have...

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Helpful?
Thank Kuntari A
Reviewed 1 week ago via mobile

Thanks for receptionist Bobo and Mona. Good breakfast and view. Near the big supermarket, Metro. The lobby under construction but no problem. The pool also big. The shower room need a better door because the water will spill out from the bottom of the door

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Helpful?
Thank Zulhelmi I
Reviewed 1 week ago via mobile

I have been stay here for 2 nite. Very good location , the staff very helpfull & nice spesially one of the staff name is tary as front office staff. Have free sutle bus to the nearby shopping centre . Will come back againt to this hotel . !!!

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Helpful?
Thank Lola L
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Lola", Thank you very much for choosing Java Paragon Hotel and Residences and for taking your precious time to share your experience regarding your recent stay with us on TripAdvisor. We are delighted to hear that you enjoyed your stay and we would like to thank you for your compliments on friendliness of staff. We have shared your comments...

Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

I've stayed for 4 nights in a deluxe room which I found old and narrow. Unfortunally I don't have any luxury to change the hotel nor the room due to full occupancies issues. During breakfast the restaurant was so crowded since the main restaurant was under renovation. The elevators did not operated well. Sometimes the visitors needed to input the...

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Helpful?
Thank cubitusebby
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear “cubitusebby”, Thank you for taking your precious time to write the feedback on your recent stay with us. We regret to hear that you have encountered a lot of disappointments during your stay. Please allow me to express my sincerest apologies. Your feedback and experience will help us point out the key areas for improvement, and we truly appreciate...

Reviewed 6 January 2017

its cozy, quite simple room, the room is spacey and nice, old furnish, but its okay, only the carpets in the aisle and room need clean up for sure breakfast is good and check in check out time is okay.

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Helpful?
Thank Anna P
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Anna P", Thank you for taking the time to share your feedback on TripAdvisor following your stay at Java Paragon Hotel Surabaya. Your feedback is important to ensure that we continually deliver the ultimate experience and exceed your expectations for future visits. We have noted your comments regarding the carpet and room cleanliness. Please accept our sincere apologies for...

Jakarta, Indonesia
Reviewed 5 January 2017

Stayed for two night business travel, service and food are excellent, but towels need improve for whiteness and softness. Other than that, was very good. I hope its can be improve to meet gust satisfaction.

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Helpful?
Thank atok_illah
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "atok_illah", Thank you for taking the time to share your feedback on TripAdvisor following your stay at Java Paragon Hotel Surabaya. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience and exceed your expectations for future visits. We have noted your comments regarding the towel cleanliness. Please accept our sincere apologies for the inconveniences...

Reviewed 2 January 2017 via mobile

Had to moved 7 rooms before find other hotel at 12 in the middle of the night because all AC is not cold. Room no 1210, 2216, 2217, 616, 15XX (forgot the number), apartment 213 and 214 is terrible. Date stayed 22 December 2016.

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Helpful?
Thank Richard H
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Richard H", Thank you for sharing your feedback on TripAdvisor. Pleasure to have you as our guest at Java Paragon Hotel Surabaya, we are sorry to note your comments with regards to the Air conditioner. In response to your feedback on room temperature, we are currently on progress for the installation of our new additional chiller machine in which...

A TripAdvisor Member
Level Contributor
2 reviews
Reviewed 30 December 2016 via mobile

Out of taxi I entered Paragon lobby with my 2 luggage and 2 men standing behind conceirge counter just looked at me and went back to their more interesting hps. No assistance offered with baggage! Check in went ok. I asked why hot in here? 30C ( my hp and ny feeling ) met with denial and nothing more. Had...

Review collected in partnership with Deutsche Telekom
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Helpful?
Thank A TripAdvisor Member
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Van", Thank you for taking the time to review our property. We truly value the opinions of our customers and on behalf of the management and staff of Java Paragon Hotel and Residences Surabaya, we would like to personally apologize that we did not meet your expectation. We are taking your feedback extremely seriously and will be looking at...

Singapore, Singapore
Reviewed 28 December 2016 via mobile

The hotel is very good, spacious and the staff is very helpful. I did not need to bring my samples to my room, they keep it safely in the lugage room near the receptionist. I was checking out early 4.30 am and ebery thing was ready no delay, include the taxi to airport.

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Helpful?
Thank pulu n
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "pulu n", Thank you for sharing this detailed review through TripAdvisor. We are absolutely thrilled to read that you enjoyed every single aspect of your time spent with us. It brings us great joy to read that our team was able to make a lasting impression with you by delivering exceptional service. Your generous compliments will definitely serve as...

Jakarta
Reviewed 26 December 2016 via mobile

Arrived at the hotel late late sunday night. Greeted by the reception with a warm smile, checking in only took 5 minutes and we were off to our room. Room was spacious, clean, very comfy. Nice bathroom with hot and cold shower, great! Close to Ciputra World shopping mall, even greater! Too bad we didn't get an answer from the...

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Helpful?
Thank RRajasa
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "RRajasa", Thank you for taking the time to share your review pertaining your recent stay at Java Paragon Hotel Surabaya. It is truly grateful to know that you had a pleasant and enjoyable stay with us at Java Paragon Hotel Surabaya. We sincerely appreciate you for highlighting some positive points during your stay. Regarding the Room Service, we appreciate...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 

Additional Information about Java Paragon Hotel & Residences

Address: Jln. Mayjen Sungkono 101-103, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: ₹ 2,621 - ₹ 3,764 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya
Hotel Style:
#14 Business Hotel in Surabaya
#15 Spa Hotel in Surabaya
#16 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Java Paragon Hotel & Residences staff and other travellers.
3 questions
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Kochi (Cochin), India
5 months ago

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Questions? Get answers from Java Paragon Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room with a window, so you can see the city view”
 of 5 bubbles yektit, 16 Dec 2016 | Read review
“Definitely have a drink at the rooftop bar”
 of 5 bubbles BJAM1702, 10 Aug 2016 | Read review
“Good views from upper floor rooms”
 of 5 bubbles nzbear, 20 Jul 2016 | Read review
“Room on the higher floor is quieter.”
  • Deluxe room
 of 5 bubbles Indonesian-Jetset, 14 Jun 2016 | Read review
“Make sure you understand what type of room you are getting. Some are quite small, even though on the Executive floor.”
 of 5 bubbles P8958GAbriana, 12 Jun 2016 | Read review
5 of 5