We enjoyed stay at Hilton with our kids, aside from the spacious room, its cleaness and fresh room were comforting us during our stay. They maintained the pool well and keep it enjoyable with all ages.
The bedroom was spacious alright but the carpet was very dusty, the lighting was poor at the entrance, the amenities were not of top quality, the mattress was lumpy, and the hallways leading to bedrooms were dirty too. It absolutely needed a good mopping. The breakfast was not special either: the menu didn't change for the 2 nights I was staying there. Moreover, the staff weren't very engaging during breakfast and I was confused to see some guests served at their table and some didn't. I also ordered food as a part of room service and it was just alright; just edible. It was too bad considering the price point of the hotel.
I always a bit reluctant to stay in this hotel, but can’t avoid to stay if I have visit to Bandung as groups. Its room was not really well-maintain. And, in-room dining menu was not vegetarian friendly. When I called about what can I order? The answer was vegetable fried rice or mushroom soup or salad or fruit. There was vegetable spring roll on the menu & they marked vegetarian, but the in-room dining operator said it’s contained chicken. Luckily, at breakfast a waitress helped me for a bowl of vegetarian rice noodle soup. Unless, I’ve just could eat fruits, salad or egg. Thank you for the waitress & chef (sorry I didn’t ask her name).
Clean and spacious room, helping and kind staff, good breakfast with various menu, stategic location, easy parking and free when we stayed. Strong wifi, having a good sleeping quality. Overall services are strongly good.
I stayed at Hilton Bandung during my husband birthday. As a Diamond member, Hilton Bandung gave us room upgrade to the Junior Suite room to celebrate my husband's birthday. They only had 3 Junior Suite and gave us 1 room which is really nice, they gave us 12th floor which is highest floor (same as our preferences). The only problem is 12th floor is a smoking floor, but they did their best to purify our room from cigarettes smell and they did it perfectly. For a 13 years old hotel, the building and room looks a little bit old and a bit dark, but I really like the room, it was cozy, comfortable and very spacious. We can enjoy the city view while soaking in the bathtub. They also gave us surprise with a birthday cake, towel decoration, drawing in the bathroom and also a picture of me and my husband (appreciate to the team that prepare it, we really like it). The minus thing is no wireless phone for 90m2 room and both phone are on the bedroom, so when we sit in the living room/dining table, we need to go to bedroom if there's a phone call, the TV is not big enough for large living room, not enough power plug in the living room. The executive lounge was closed and they did not serve afternoon tea, but still serve evening cocktail in Magma lounge (in the lobby) or in the room. FYI, take evening cocktail in the room, because the beverages menu is more complete than Magma lounge. The food (evening canape, breakfast, dining) was really nice, it just the goulash soup that we order is not really hot. I like how they limit guest breakfast only for 1 hour to avoid too many guests in the dining area. The last thing, the Hilton Bandung App is really helpful. We can chat with the operator, order mineral water, housekeeping, evening cocktail, in room breakfast, in room dining, etc…
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