This is the third time staying at Bali Emerald Villas very pvt can be naked 24/7 which we were disappointed when we had to go out as needed to get dressed was our honeymoon so what do you expect can’t wait for COVID to be over so we can visit again
We had great expectations of this villa, having booked this via Travel Counsellors and our agent, Vanessa de Vere, having actually stayed in this complex so was booked on her recommendation. We arrived at this villa at night time after travelling all day from Sydney, Australia. We were greeted and went straight to bed. Upon daylight inspection we found this villa to be in need of an upgrade - it was furnished quite poorly and there were areas that needed attention. The bathroom was dated, the kitchen needed a new sink and some upgrading too, along with the pool area. This was a peaceful area but there was only a small shop just up the road selling basic items, we didn't manage to find a proper supermarket or shop that sold necessities to keep us fed enough so we had to eat out every evening and make do with bread, eggs, cheese and crisps for breakfast and lunch. They did not have anywhere in this complex to have a drink or to buy any type of food items - something they are really missing here. The maid was very kind and helpful - almost too helpful as was with us for a long time each day and made us feel uncomfortable - this is not necessary. The internet was very poor in the villa but quite good in the reception area. There was only a tv in one bedroom. We stayed in a 3 bedroom villa with our two older children, aged 25 and 19.…
I’m not quite sure what happened with our stay at Emerald Villa but the villa we stayed in was poor. We arrived on the first day with 2 alive cockroaches and multiple dead ones... every morning we went into the bathroom and found some new friends. The bedsheets smelt terrible and were finally changed on the 3rd night. The cleaning schedule was a little strange also, the maid would come around 9am and disappear down a corridor to the joining villa for 3ish hours. On the positive - great location and super quiet
Lovely room, pool, staff. Close to everything. They helped to organise a banquet for our friend’s birthday. Close to many places.Anna warung. Bagus supermarket for SIM cards, food, alcohol, beautiful cards for many occasions. Daily baguette, lovely drivers, Mr Norman sitting outside Bagus supermarket.Tirda in B17 AMAZING!
Really cosy villas. Comfy rooms, big shadowed territory. A lot of greens. Small but nice pool can refresh you. Cleaning every day. Many sea-shore restaurants about 10 minutes walk, but you can find good food and beer in local warung just outside the gate. Good enough supermarket across the road. We're fully satisfied with rest here.
We have absolutely loved our time at the Emerald Villas. Our Villa was spacious, comfortable, clean, quiet and had everything we needed for a very relaxing stay. The beds are comfortable (although the rooms are a little bright in the morning). The pool was delightful - very clean and offered plenty of shade. The villas are in an excellent location with the beach, great restaurants, convenience store, ATM etc all just a short walk away. We are already planning our next visit!
We stayed in a 3 bedroom, 3 bathroom villa with private pool. The facilities were well looked after and includes staff who clean each day and do laundry for free. The pool was about 15 metres long and has a great place to coffee right by the entrance. Easy walk to restaurants, massage and market. The only thing I would add to make it perfect would be black out blinds in the main bedroom but that is an easy fix.
Everything you could possibly need is here. The villas are kept at a very high standard, staff are fantastic. Great location, close to good restaurants and the beach. The maid that is allocated to your villa is so helpful. Would love to stay here again sometime.
It gets no better, my biggest disappointment is after travelling to Bali some 40+ times I have only stumbled on this hidden gem. Location location excellent. Staying in the 2 bed villa, big kitchen with dining room area by the pool with a nice gazebo. 3 TVs if you must. Staff excellent, rooms clean/comfortable, ac great, service excellent. I have stayed in hotels all over the island this place is so good, expectations of 6 star hotels get over it this is better without the fuss. Wife was so happy, so happy life!
My friends and I (5 of us) had booked our stay in your esteemed hotel. The stay was from 25th September to 30th September 2019. We checked in on 25th September and stayed a night. However, on 26th September morning, we got the shocking news that our friend's 19 year old daughter had a seizure in sleep and died!!!. (this friend was also one of the guests in your hotel in Bali) We were all shocked and all the 5 of us had to rush back to India the same day in the afternoon flight. Before leaving, I personally met the Manager and informed her about this unfortunate incident and requested her to kindly refund the stay expenses for the balance of the days since this was an emergency and this refund was on humanitarian grounds. She had agreed to the same and said the only requirement was the proof of death in the form of death certificate. A few days later after the funeral, our travel agent sent the death certificate as proof and kept following up on the refund. After a month of follow up, all that we got was a meagre refund of about $84 per person, which is less than the price for a day's stay!!!! This is absolutely unacceptable. It is a shocker that a hotel of your repute is not showing any humanitarian concern to refund to us the amount for the days that we did not stay in your hotel. The service levels of a real good hotel comes to fore only when there is a calamity and your hotel proved that commercials were a lot more important than humanitarian grounds which warranted the refund!! Definitely not acceptable and speaks very very badly about your disconnect with humanity!! Especially when this is about the sudden unfortunate death of a young girl of 19, whose mother was in your hotel guest for a vacation!!!!!…