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Basic hotel but good value. Rooms are very basic but have a TV, fridge and air conditioner. The beds are very hard. Pool area is quite nice with comfortable sun beds. Felt very sad for the poor living conditions of the Civet cat and parrots that sit outside the reception. Location is very good, walking distance to shops and beach.
The only good thing I liked about Prima Cottage was RYAN at front desk. Besides displaying a civet cat in a cage as a supposed pet, ( which I reckon never gets played with) and two caged parrots (which I reckon never get to fly ) it leaves a smell upon entering the premise. Everything upon arrival is then either a bit too dusty, or a bit too musky. Every other person at front desk was indifferent or forced into being 'polite.' (get RYAN A MANAGER POSITION OR GET HIM TO TRAIN THE REST ON COMMON COURTESY)
So day 1: we asked for a Bintang at the restaurant. No Beers. (ok fine no worries) We asked for a pool towel. ( 15 minutes and we were still waiting by the pool. We never got that towel. Ok fine we let it pass and checked into the room at 2 pm, wet)
The room smells of old spider cobwebs. It is musky. The toilet bowl gave off the stench of a sewer system which made the whole room stink.
WIFI didnt work in our room, though the staff was convinced it does and when we told them, they play the 'indifference card' so we had to deal with it.
Second night, the air conditioner breaks down. There is no fan. It is mid night and there is no one at front desk. So we had to deal with it. We slept in a hot room, with no windows open because of the massive amount of mosquitoes that will enter the room if we dont close the doors/windows.
The next day, (day 3) we are still willing to give PRIMA COTTAGE a chance. We tell them to fix the air con at 7.45 am.
Guess what? When we return to the room at 3.30 pm, nothing has been done. The room has been made up. So we check out of the hotel. We tell them about the air con, about the bugs, about the wifi and they play the 'indifferent' card again and say, OK.
Such a waste for such a potentially great place. The cottages are pretty just not well maintained and the staff, all except ryan, are a sloppy sad bunch.
I felt sad to say bye to the civet cat and the parrots.
Not even worth it, no matter how budget it is. Now worth it. Trust me. A place is defined by her people. her people were a sad, useless, un enthusiastic lot.
Response from PrimaC0ttage, General Manager at Prima Cottage
Responded 26 Apr 2016
Dear Guest We are very sorry for your experience.We try to maintain our hotel well even its already 25 years old we want to maintain its traditional Balinese feeling. We notified company which service air condition fast however they have been very busy that day and came in afternoon though. Luwak and parrots are property of previous owner so we are not in position to remove them we just try to take care of them and last year we organized big cage for each of them 3x2x1 m so in total is 6m3 of space. We are family run business and try to provide best service we can!
I stayed for 3 nights in the most basic room. It had no aircon and the bathroom was super basic, but I wasn't expecting much more.
The best thing about Prima is the pool and breakfast (basic but tasty), and Ryan on the front desk!!
Also it's in a great, central, Sanur location. A few minutes to the beach if you go left on the Main Street and through the carpark and you're there. I'd probably stay at Prima again, but would book a villa.
Our stay at Prima Cottage was fabulous. The 2 bedroom villa is at the back of the property and therefore has no foot traffic. The property had a beautiful Balinese feel to it with sensationally manicured gardens. The pool was small but perfect for our family of five to swim in. There were even pool toys for guest to use. The breakfast was simple but sufficient with the most delicious Balinese coffee. We had dinner here one night which we were not overly happy with. The food itself was quite bland and had taken ages to cook, but there was only one person on to cook for four tables of people. Overall, we were really happy with our stay and would recommend Prima Cottage to others.
we stayed at prima cottage for 4 nights from 27feb to 1mar 2016 in villa.
The location of the hotel is 2 mins away from main road. also, it has a nice property, and garden inside which separates you from the outside world. so its quiet and relaxing
The villa is superb, totally Balinese, has got AC, dressing table, cupboard, 2 chairs with dining table, TV and a comfortable king size bed with curtains. bathroom is big with bath tub. Rooms cleaned every day and linens are changed everyday if u wish. It also has got space outside the room with chairs and coffee table. Each villa is separated from each other for privacy. Other standard rooms area attached to each other and are placed near reception
The dining area is just beside the pool. Menu has limited choice but tasty. Beware...this restaurant doesn't have fixed closing time..sometimes they close it as early as 7 pm. Breakfast is restricted to 1 omelet OR 1 pancake and tea/coffee per person. Pool is clean and has a kind of overhead shower.
Staff is really really friendly. Neuman from restaurants will guide you though food. Ryan, the receptionist is very friendly and guided us about everything from money exchange to tour itinerary. Ryan, the driver who showed us Kintamani volcano and Ubud village is also extremely friendly and entertaining. They also helped us to choose our boat from Bali to Gili island. We took Blue-water express which is costly but safe and professional.
Cycles, money exchange (we used Circle K), restaurants (Lila warung, 1 min distance), Laundry, shops (2 mins on main road) are easily available near the property. Beach is 4-5 mins away by walk...The Hardys's mall is 7-8 mins walk where you can get many things if you are planning a long stay. All hotels in Bali provides free WiFi.
Overall the stay was wonderful without any hiccups and prima cottage is surely a pleasant, relaxing, safe property with friendly staff.
When we visited Bali and stayed at the Prima Cottage, we simply took a taxi from the airport to the hotel. Simply be sure to have the address written down to help the driver find it. The cost of the taxi is preset at... More
When we visited Bali and stayed at the Prima Cottage, we simply took a taxi from the airport to the hotel. Simply be sure to have the address written down to help the driver find it. The cost of the taxi is preset at the airport taxi counter. There are also a lot of freelance drivers who will provide transportation for a slightly lower price.
I had made sure that I had enough cash in local currency to pay for the trip when I arrived. It is recommended to have "small" bills on hand : a few 10,000's for example (equivalent to US$1.00) as well as 50 and 100 000 (the largest bill - US$10).
When going east (to Sanur or Ubud, for example), the driver may ask whether you want to take the toll road ("jalan toll"). I'd say yes! The driver will expect you to give him the 10 000 Rp amount of the toll when he gets to the toll booth. This will save you at least 10 minutes on the trip, and double that if you arrive in late afternoon like we did. If the driver does not ask, then I'd make the suggestion myself.
For the return trip, Prima Cottage arranged for a driver, but we could also have easily found a taxi.
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"accesible to the main street in sanur. a great place if you have great patience."