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Mercure Resort Sanur

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Mercure Resort Sanur
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2,080 Reviews from our TripAdvisor Community

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Showing 1,397: English reviews
Surabaya, Indonesia
Reviewed 3 weeks ago

I and my family enjoyed very much while staying at Mercure Resort Sanur. The hospitality of hotel staff, the quality and excellent service demonstrated during check-in and check-out is highly appreciated. In addition, the hotel atmosphere and facilities have many to offer for spending the leisure time by the hotel guest.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kuncorofoe
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Kuncorofoe, Thank you kindly for the wonderful review, its nice to read you enjoyed your stay with us. Look forward to welcoming you back in 2017. Wishing you a happy & prosperous 2017! Yours Sincerely, David Lane General Manager

Sydney, Australia
Reviewed 3 weeks ago via mobile

Was a clean hotel and the staff were very attentive, it was great to be able to walk along the beach away from the hussle and bustle of the streets. The Cafe on the beach was great for breakfast and coffee and was also vegetarian friendly.

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Helpful?
1Thank Ruski76
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Ruski76, Thank you for your kind review, we sincerely appreciate it. Genius Cafe has fantastic options for vegetarian or just healthy cuisine. I was also pleased to read you enjoyed our beach. Wishing you a happy & prosperous New Years! Sincerely, David Lane General Manager

Adelaide, Australia
Reviewed 4 weeks ago via mobile

We stayed for only 3 nights but was very enjoyable. Having stayed in main part of sanur 2 times previously we thought we would try a different area. The hotel has a shuttle into Hardys shops on the hour during the day then a return also finishing at 530pm. You just need to catch a taxi back in the evening...

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Helpful?
Thank Elliotts2012
Reviewed 4 weeks ago via mobile

We stayed for 9 nights at the Mercure hotel in Sanur. All in all it was a good experience. The hotel is setup spacious with a lush garden. Besides that, there a two pools and direct beach access with a towel service. The personnel is kind and the rooms are clean. The included breakfast is plentiful, allowing for a different...

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Helpful?
Thank Tom S
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Tom S, Thank you very much for taking your time to write your experience during your stay with us. We are glad to know that you have a pleasant stay with us, where the pools, garden, hotel facilities and the friendliness of our staff were met your expectation. We take a note on your comment in regard to our...

Vancouver
Reviewed 4 weeks ago

We stayed at the Mercure Resort for 6 nights and had a great time. We booked a pick-up through the hotel via email and the driver, Marsa, picked us up on time and even helped us fend off some aggressive drivers trying to take our luggage away at the airport. Upon arrival, we were greeted with warm smiles and an...

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Helpful?
Thank Joyce C
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Joyce C, Thank you for taking your time to write us your experience during your stay with Mercure Resort Sanur Bali. It is our pleasure to receive positive feedback, we are glad to know that you have a pleasant stay with us. Thank you for your positive feedback about your check in, hotel facilities, staff friendliness and room cleanliness....

Western Australia, Australia
Reviewed 4 weeks ago via mobile

I have stayed at the Mercure Sanur twice in the last 2 months. The hotel is well maintained for a 3-4 star property. It is out of the hustle and bustle of Sanur but close enough to walk into town for shopping. The pool and garden are well maintained by the friendly staff. The onsite Genius Cafe is a great...

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Helpful?
Thank Fiona S
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Fiona C, Thank you very much for taking your time to write your experience during your stay with us and for choosing our hotel twice in the last 2 months. We are glad to know that you have a pleasant stay with us. At Mercure we strive to give a superior service for every customer therefore your feedback is...

Reviewed 15 December 2016 via mobile

I travelled with 2 friends and we had an amazing time at this hotel. The staff were so pleasant and helpful. It was beautifully cared for and everything was spotless. The beach and pools were perfect, the breakfast was fantastic. All in all a brilliant holiday

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Helpful?
Thank Celia M
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Celia M, Thank you very much for taking your time to write your experience during your stay with us. We are glad to know that you have a pleasant stay with us and happy with our pools, garden, hotel facilities and the friendliness of our staff. I have shared your feedback with my team as we strive to continuously...

Singapore, Singapore
Reviewed 14 December 2016

Review collected in partnership with Accorhotels.com
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Thank dino759
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Jakarta
Reviewed 11 December 2016 via mobile

I stayed two nights for a meeting held in a hotel next door. Mercure Sanur is just another 'standard' Mercure hotel. The hotel layout and landscape is much more interesting than the room (I was upgraded to Deluxe, I guess it was an off peak). The room is big but quite standard with signs of aging. The internet was of...

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Helpful?
Thank Pandu_9
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Pandu_9, Thank you for your feedback, we appreciate your comments so that we can focus on improving. It was nice to read that you like our team's service. I have shared this with my colleagues so that we can acknowledge their efforts. At Mercure Bali Sanur Resort, we are constantly working on providing our valued guests the best possible...

Kropswolde
Reviewed 7 December 2016

We had, for the fourth time, a very pleasant stay at the Mercure Resort and are looking forward to our fifth visit in March 2017. Staff is very friendly. It is not a massive hotel. Over the compound a lot of small houses are build, each containing 4 rooms.The standard rooms are not very big, but large enough for a...

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Helpful?
Thank rb934
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear rb934, Thank you very much for choosing us again during your trip to Bali. We are glad to know that you had good experience during your stay with us and your valuable feedback were represented our quality of services. As a loyalty guest your concern is our priority for improvement. I addressed your feedback to my entire team and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, International, European, Indonesian
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: ₹ 4,638 - ₹ 7,912 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, ACCOR, Hotels.com and Travelocity so you can book your Mercure Resort Sanur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#13 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#18 Spa Hotel in Sanur
#19 Luxury Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
59 questions
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“up stairs and close to the beach front”
 of 5 bubbles kojonup, 17 Jan 2017 | Read review
“They have deluxe king size and twin bedrooms. No view as you are surrounded with greenery.”
 of 5 bubbles savingaia, 16 Jan 2017 | Read review
“Go for the rooms that overlook the beach”
 of 5 bubbles 759rubym, 10 Jan 2017 | Read review
“Make sure to get ground floor if stairs are no good for you”
 of 5 bubbles pene61, 9 Jan 2017 | Read review
“A hotel that does not feel like a hotel. Individual rooms, apartment style, set in a garden area. Family room-awesome.”
 of 5 bubbles dekokera, 4 Jan 2017 | Read review
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