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Mercure Resort Sanur

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Mercure Resort Sanur
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2,163 Reviews from our TripAdvisor Community

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Showing 1,451: English reviews
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Metro Manila, Philippines
Reviewed 2 days ago NEW

The dining area around the wall lights is full of cob web. Once during breakfast, we saw a housefly dead inside the maple syrup. Told the chef who handled the eggs flying, he just take out the bowl and scoop out the fly and placed it baxk to serve customer who use it for their pan cake. Obviously we informed...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kinsengl
Melbourne, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed as a couple in mid March 2017 at Mercure Sanur. Upon arrival we didn't like our room, Deluxe King which we had upgraded at booking. It was dark and felt like we were in a hole (room 122). We spoke with Management and they were beyond helpful and moved us to a family suite (no extra cost) for...

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Helpful?
3Thank andreajeanette08
About Hotel's Favourite Review
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear andreajeanette08 Thank you for taking the time to share your experience during your stay at Mercure Resort Sanur. We pleased to know that you have a pleasant stay with us. Its feels great to hear that you were love the new room (184) and you were felt satisfied with the friendliness of our staff, hotel service and facilities. Your...

Shelly Beach, Australia
Reviewed 2 days ago NEWvia mobile

Stayed here couple of years ago and only here for 2 nights before moving on the Mercure is still good value and generally tries hard to please. Positives - booked online package including airport pick up and breakfast which is great idea and for the money good value. Hotel grounds and pools are still lovely but rooms getting bit tired-...

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Thank maxwelldj
Reviewed 3 days ago NEWvia mobile

Very nice and big room. Beautiful view :) 100 % happy. Everything was perfect from staff to the room,very comfy. Staff very friendly all you want was there in the hotel and Breakfast hotel was very kind and beautifully presented great portion lots of variations and we were very pleased the beds are very comfortable the size of the room...

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Thank Nabella A
Nuneaton, United Kingdom
Reviewed 4 days ago NEWvia mobile

Spent a week here found the staff helpful , best beach and beautiful gardens. Had breakfast plenty choice it became apparent this is when people put towels on deck chairs. If looking for night life this is not the place ....the hotel hosts events plus tours but bars restaurants close by eleven so enjoy the peace and quiet.If your into...

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1Thank Sheila335
Wellington, New Zealand
Reviewed 4 days ago NEW

The Mercure Sanur rooms are a little dated. But we loved staying here. The beach is beautiful, there were plenty of loungers to relax on, beach massages on offer as well, shade if it got too hot and a fantastic piece of crystal clear water to swim in. The hotel is set in lovely gardens and is very quiet. Make...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alida M
Denpasar, Indonesia
Reviewed 5 days ago NEWvia mobile

Friendly staff and good resort in sanur with good ambiance with direct beach. I recoment this hotel for honeymooner. I think i will back to this hotel again to enjoy the beach with sunset. Thank you -nia

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Thank nia507
Avoca Beach, Australia
Reviewed 6 days ago NEW

We have been long term visitors to Mercure Sanur. In fact we have been staying there since 2004. You can always expect a few "Indonesian frustrations" but you would get them anywhere. We stayed for five nights this week en route back to Australia. Our frustration was that the hotel driver failed to collect us at the airport. Not such...

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Thank dlog
Legian, Indonesia
Reviewed 1 week ago

We were a family of four. It was awful. The rooms were black of how dirty they were The breakfast was tiny and the little bit there was, the eggs were technically raw. They were full bloody disgusting salt. The room service was so rude just because we were dark skinned. The beach was full of plastic. The pool was...

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Helpful?
Thank amandabrooks0305
Denpasar, Indonesia
Reviewed 1 week ago via mobile

Stay 3 nights during Galungan Balinese Special Day. This resort is totally best place for relaxing. I love very much the tropical garden and feel like stay in original Balinese Village. It has beach, 2 swimming pool, and of course spa facilities with competitive rates. This hotel is absolutely AWAY from crowded. One more plus from this hotel is shuttle...

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Thank Balisweet

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, Indonesian, International, European
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: ₹ 4,112 - ₹ 7,003 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Spa Hotel in Sanur
#18 Family Hotel in Sanur
#19 Luxury Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
79 questions
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Closer to the lobby is a bit quieter”
  • dirty air vent
  • dirty water
amandabrooks0305, 21 Apr 2017 | Read review
“Rooms are in need of upgrade. Ask to change rooms if not happy. Very comfortable though.”
andreajeanette08, 12 Apr 2017 | Read review
“Ask for a renovated upper floor room”
J2965XSmichaelf, 24 Mar 2017 | Read review
“Ask for upstairs room in four room blocks.”
Y6134OOjohns, 20 Mar 2017 | Read review
“250's units had view of the pool. Upstairs units have balcony.”
  • Our room at top
RayH27, 14 Mar 2017 | Read review
5 of 5