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4.5
#23 of 106 hotels in Sanur
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in the hearty town of Sanur, Grand Palace Hotel Sanur Bali is the right choice for those who are searching for a place to unwind and relax. A few minutes away from Sanur Beach, Grand Bali Beach Golf Club, and several other happening tourist spots, Grand Palace Hotel Sanur Bali combines comfort, luxury, and service from the heart.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Great View
Languages Spoken
English, Hungarian, Indonesian, Japanese
Location
Jl. By Pass Ngurah Rai No. 165, Sanur, Denpasar 80228 Indonesia
Grand Palace Hotel Sanur Bali
355 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Elegant hotel located on the main street. The hotel service both at the reception (like Angga Agung) and in the restaurant is at the highest level - polite, nice and helpful. Very large, comfortable rooms, nicely furnished, with a wide and comfortable bed. Air-conditioned rooms, equipped with everything useful even for a longer stay, such as: fridge, flat-screen TV, safe, tea and coffee making set, hair dryer, etc. Large, nicely decorated bathroom with a shower cabin and daily replenished cleaning products. Very tasty breakfasts in a spacious restaurant overlooking the swimming pool. Breakfast in the form of the Swedish buffet with a very wide selection of dishes, drinks and desserts, including: eggs prepared according to individual preferences on request. Discreet waiter service during breakfast. Rooms on the upper floors with a large balcony overlooking the inner courtyard with a large swimming pool. Rooms on the ground floor with a terrace and access to the swimming pool. Quite a large swimming pool with plenty of sun loungers, umbrellas and tables. While at the swimming pool, you can also take advantage of the wide offer of the restaurant and bar. The only disadvantage of the hotel is its location relatively far from the beach and on the main busy street, although street noise does not reach the hotel rooms. The inconvenience is that we have to walk quite a long distance along this street on a bumpy and holey sidewalk when we go to the beach or to a restaurant in the city and then return to the hotel. It's about 1,200 m to the sea, of which over 1/2 you have to walk along this street. The hotel offers free transport to the beach by car, but only twice a day and only in one direction.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location is good. I was here to experience a tennis camp at Liga Academy across the road, an excellent facility, professionally run. Noise from the main road wasn't an issue, crossing was challenging. . There are quality cafes, Joglo, and, Cafe Mural close by, with the restaurants Naughty Nuri's, and, The Hub. A medical centre with pharmacy, physiotherapist is just down the road. The closet ATM is near a Mini Mart, and, McDonalds five minutes, up the road , fifteen to the beach promenade. The rooms were big, and, spacious, regularly cleaned, serviced, water bottles replaced every day. The staff were always efficient, courteous, with a big Balinese smile. The breakfast buffet although an extra charge, had many options to choose from. and, was good value. On my last day the room suffered water damage, and, flooding. I have to thanks Kusama the Maintenance Manager who arranged another room for me to rest up, and, refresh after check out, while I waited for my transport to Denpasar Airport to catch my early evening flight home.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
Room Tip:it was generally quiet overall. I was at the end of a row on the second level.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From booking to checkout, everything went smoothly. All correspondence was acted upon in the most professional manner, especially with the assistance of Ms Reny. She enabled us to have the most pleasant stay, arranging shuttle service from airport to hotel and making last minute changes due to delays with ease. The breakfast was one of the best I've had in Indonesia. It wasn't necessary to look for lunch later! Looking forward to when we can come again. Would recommend to anybody who wants to be in a safe pair of hands.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Be aware that the roads can be very busy. Bear in mind, allow time. A good place for shopping &...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was big but sterile. We were not put 8n room we booked, they changed us to another room but took 3 days to change twin beds to double bed. Breakfast was dreadful, all Asian food and westerners all complained by the pool at how bad, so much so we did not dine here lunch or evening. Pool was very nice, gym only broken machinery. Staff need customer service training. Do not book a car through hotel, if something goes wrong they will not stick up for you the customer. Has potential but at the moment cannot reccomend.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked 2 rooms: family and pool view. Family room was okay although the aircon wasn’t great. The pool view room is where we had issue. Booked twin: got 1 bed. Okay could deal with that for 1 night. After pulling back sheets there were blood stains, make up stains and hair IN the bed. Rubbish in bathroom bin, hair on floor and broken hair tie under day bed/couch. 30mins after calling reception house keeping came and removed blanket sheet but left others. Didn’t come back until I went down to reception to complain and requested that they come see room for themselves. As I felt this room was not cleaned and unsafe for my daughter & sister who were staying in this room I requested a room change. After seeing the condition herself she apologized and agreed. Not fun after a full day of travel to move room late at night. They offered compensation but didn’t provide any. They offered to follow up and contact me regarding issues raised. I waited 7 days before contacting them again to discuss. I did get a phone call 10 days after stay with another apology but told that the room change was considered by them an “upgrade” and compensation. They were moved to a twin room no pool view. Not what was paid for.
No welcome drink, breakfast average- had to ask for bacon. 3 pieces given for a family of 5. They had conference going the night we arrived. Very noisy and more attention given to those guests. The hotel looks lovely from a distance but not up close. Wasn’t expecting 5 star but was expecting clean room and the normal friendly Bali hospitality. Didn’t get either.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cannot fault this hotel The rooms are lovely, clean & spacious, bed comfortable & huge, even comfy pillows. We had a pool access room which was great, but our teenage kids were in a nearby ground floor room which was equally as good. The foyer, layout & amenities are modern and luxurious We used the day spa which was offering a special couples massage for 500K per couple The only drawback is the location. The hotel is located on a very busy road which you have to walk along to get anywhere. We did eventually establish the quickest route to the shops & beach (about 10mins) but it still meant navigating a short stretch of this road which is poorly constructed even by Bali standards so there are plenty of holes & hazards to avoid. Definitely recommend the hotel if not the location. Do not be tempted however, to visit the large restaurant across the street. It is definitely not worth the death-defying feat of crossing the road!!
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:I wouldn’t recommend this hotel to anyone who has limited mobility etc as it is a difficult walk...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 6 nights in an executive suite with pool access purely to relax and unwind and that's exactly what we did. Although the hotel is on the main road there is no noise at all. The staff are very attentive and the breakfast was plentiful. The beach is only a ten minute walk with warungs along the way. I believe there is a shuttle to the beach but it wasn't needed. The road is busy but we felt comfortable with the walk.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked and paid up front for a 10 day stay at this hotel. Our first time in Bali. On arrival we were shocked at the level of road noise penetrating the hotel. Hotel is grubby and very rough around its edges. Not what we had hoped for. Our luggage had been left behind in K.L. so we asked at reception how do we cross over the main road to go for a walk. Was told to walk left to the junction and run across when there is a gap. As we did not want to die just yet we declined. Checked our room. All the bedding was stained, pillows, pillow cases, sheets and duvet and towels. Housekeeping came to change the bedding and after 5 deliveries of linen all were declined by staff members as stained. Eventually got the bed made still with stained sheets. Went to dinner. Most of the dishes were empty. Obviously not replenished once empty. Our food was cold we asked for it to be reheated but got shrugged shoulders! Re united with our cases late that evening. Decided to check out next day. Was told at reception that no way would we get a refund and we haven't. Extremely disappointed with the condition of this hotel should be a 2 star not 4. The attitude of the reception staff was very poor.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Says transport is available twice daily to the beach which is 20 mins away but no return. This...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is very big, it is clean and easy to access from the airport. There are many restaurants close to the hotel so you don’t have to travel far. We were disappointed with how far away from reception our room was, the shower was warm not hot and the lack of plugs in the room. Pool was nice and towels are provided. The gym can barely be called a gym, 1 treadmill, 1 cross trainer and a few dumbbells. Staff were friendly and helpful. Disappointed there was nothing in our room to mark the last hotel of our honeymoon even though we did mention it when booking- a couple of flowers or something would have been nice.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is one of the best hotels I have ever stayed at. I got a welcome drink when I checked in, and the staff was very friendly. The room was clean and comfortable, and had an air conditioner that worked well, which is important when visiting SE Asia. The breakfast was delicious, and had a lot to choose from. The restaurant was also good for dinner too (had dinner twice there). The spa was nice and the pool was nice and not too cold. The only minor drawback was that it was far from the main area in town (Kuta), but the staff is always nice enough to call a cab for you if you need it. I highly recommend this hotel, and would definitely stay again if I go back to Bali.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandPalaceBali, General Manager at Grand Palace Hotel Sanur Bali
Responded 1 Mar 2020
Dear Flick847 Warm greeting from Grand palace Hotel Bali! Thank you for taking time to give review about our hotel it really appreciated as you mentioned that the property is one of the best hotels that you have ever stayed during your visited Bali. We are happy to heard you that you feel satisfied experience especially during check in our FO team was welcome with very friendly and also our clean, comfortable, our amenities that worked well which is very important which we always maintain and our breakfast was delicious which had a lot of choice from our restaurant as well good for dinner too with spa treatment was nice and the pool was nice and not too cold. For Kuta area actually was not far if you use the toll way and also down town there is short cut way. Once again thank you for you highly recommend this hotel, and wish to welcome you again soon in Grand Palace when you in Bali. Best Regards Wida
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Big Dan
Yes we have meeting room, please advice the date and number of participants will attend the meeting so we can check our availability the meeting room.
Thank you
Hi,
Yess better to contact the hotel first and let them know that your plane will be arrived midnight. But i guess there's no extra charge as well. Just contact them and they will understand your situation
Dear Jamesd198,
unfortunately we don't have kids club however we provided playground near the lobby which near to restaurant area.
Thank you
Best regards
Wida
There are more places to choose from in the Sanur area.
PRICE RANGE
₹3,597 - ₹5,103 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliDenpasarSanur
NUMBER OF ROOMS
96
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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