MELIA BALI (Nusa Dua) - Resort Reviews, Photos, Rate Comparison

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Gavin R

7437

Reviewed 4 days agovia mobile

Poor food & drinks

Three stars only because how bad the food and cocktails are especially for the price! A cocktail is around $20AU. Food more expensive than Australia. The cocktails are very basic. Poorly made. Look very boring and cheap!
The food is similar to what you would get in Kuta at a very average restaurant. But you will pay a fortune. Best to eat elsewhere!
The price would be ok if the quality matched the price and the 5 star expectation.
I expect to pay a lot more for food, drinks etc at a resort like this but I also expect it to be nice! Maybe a bit fancy even. And it should be!
Apart from the food and drinks the place is fantastic. Everything else was great!!!!
I would stay again. But I will not eat or drink there.
Also don't use the resort taxi. Ask them to order a bluebird taxi. Much cheaper. To the airport from the hotel was 80,000 ruppies. Hotel taxi was 150,000

2 Thank Gavin R

Dear Gavin R, Warmest greetings from the Island of Gods! Thank you very much for choosing Melia Bali as your staying destination in Bali, and for taking you valuable time to share your candid feedback with us. We strongly believe that the feedback of our valuable guests is a great tool to measure our performance and the level of service provided. We regretted to know that the food and cocktails in our restaurants did not meet your expectations, and we apologize for any inconveniences you might have experienced. We strive to offer the finest culinary experience to our guests, therefore we are truly disappointed to learn that we fell short of our goal. Please rest assured that your feedback has been taken on-board by our Executive Chef for further review and rectifications. In regards of the prices for the services in our restaurants and bars, we offer competitive prices in comparison with other upscale properties in Nusa Dua area. There are many great deals to choose from, as nowadays hotels and other companies are flexible to the guest's needs, offering different packages of services and facilities. The All Inclusive package allows to enjoy 24 hour free flow beverages with other benefits such as various food options, regular themed night buffet, non-motorized water sport equipment. Secondly, our loyalty program Melia Rewards gives an opportunity to collect points for every dollar spent in restaurants and bars as well as for room reservation and YHI spa and then pay in our outlets with the points. Those who book the room via our website, will receive daily resort credit to spend in hotel restaurants and bars. Nevertheless, we do appreciate your feedback and will continue to monitor our pricing to ensure we provide the best value for our guests, at the highest quality. On the other side, we are glad to know that despite your less than perfect culinary experiences, you had a pleasant stay with us. Once again, thank you for your feedback and do not hesitate to contact us for any assistance with your future booking in any Melia hotel all around the world. Best regards, Isma S.

Sasha Zuther

Ungasan, Indonesia

Reviewed 6 days agovia mobile

All was great!

I stayed at the Lagoon - pool access, the room was great, clean, spacious. The food was all delicious! We’ve tried “kopi petani” one of the coffee stalls near the beach. We go to the bali collection mall just 5 mins by melia bali’s bike and we can go through outside the mall by the bike! Haha.
The staff all were nice and helpful

1 Thank Sasha Zuther

Dear sashzuth, Greetings from the tropical paradise! Thank you for staying with us, and for taking your valuable time to share your experience with other travelers on TripAdvisor. We are thrilled to learn that our Lagoon Access Room was to your liking. This is our newest room category featuring 48 square meter room with a private terrace giving direct access to the crystal clear lagoon pool just steps away. We are also pleased that our hotel's location was convenient for your holiday, and you have enjoyed our luscious culinary offers. Your kind words about our staff motivate us even further to keep striving for perfection! Once again, thank you very much for your wonderful feedback, and we will be glad to welcome you back. Please do not hesitate to contact us for any assistance with your future booking in Melia all around the world. Best regards, Isma S.

Geoffrey S

Norwich, United Kingdom

Reviewed 6 days ago

A wonderful experience

My wife and I have just returned from a short break in the Melia Bali after concluding a tour of Singapore and Australia and before returning to the UK. The Melia resort was simply fantastic with great facilities; wonderful polite and helpful staff; good food; and amazing manicured gardens.Our room was very clean and well serviced every day. Outside our room, but inside the hotel buildings, were lovely sand features with decorative designs and water features, whilest there were extensive water features and pools outside located between manicured lawns and borders. From the outset, with our arrival met by delightful staff, Balinese music and dancers, to a welcomingand courteous reception team, we felt at ease immediately, if not overwhelmed by the open and opulent setting. The visual setting of the hotel with its beach and reef was a delight and I wish we could have stayed for much longer. The spa and staff, including Diah, were a great treat before we returned home. The restuarants provided a wide range of food andI would express great appreciation for all of the restaurant staff who greeted us so courteously on every occasion and in particular, Rini, who looked after us so well. Although we did not have any time to use the very well equipped gym and sports facility, the staff ( including the very helpful and friendly Agung) were always keen to help and look after us on the day of our departure.
Overall, one of the best hotel resorts which we have experienced over many years of travelling around the world. Hopefully, we will return!
Geoffrey S
.

1 Thank Geoffrey S

Dear Geoffrey S, Sunny greetings from the tropical paradise! Thank you very much for choosing Melia Bali as your preferred accommodation on the Island of Gods, and for leaving such a wonderful review on our TripAdvisor page. Commitment to service and guest satisfaction are a major focus and I am delighted to learn that the level of excellence exceeded your expectations from the arrival until the end of your stay. The dedication our hotel team takes in providing exceptional customer service speaks strongly to our company and brand core values and I am glad that seasoned travelers such as yourself take the time to appreciate that. It will be an honor to share your commendations with Diah, Rini, and Agung, and I believe your kind words will motivate them even further in their daily efforts to create memorable moments for our valued guests. With greatest pleasure we will be looking forward towards your next visit to Island of gods and we are hoping to welcome you back in our little paradise, Melia Bali. Best regards, Isma S.

Eric K

Jurong, Singapore

Reviewed 1 week agovia mobile

Amazing first-time all-inclusive weekend

Melia Bali goes above and beyond to take care of you in every regard, and I’ll give some examples: I travelled in Melaka, Malaysia and Bintan, Indonesia and just like over there, our hotel room here was very moist and the bed sheets felt wet as well. The staff then provided a de-humidifyer. We told them we just got married and this was a honey moon for us, they had sprinkled rose petals on our bed and a chocolate cake with ’congratulations’ written on it, was waiting for us as we entered our room for the first time.

As we entered the hotel, they were dancing and playing music just for us. Very surreal but awesome experience.

The pool area is large with islands in it where you can lie in beds with roofs, and press a button to be served drinks and snacks. The staff always came within a few minutes and looked genuinely happy to serve your order.

They have a tour to the Uluwatu temple included in the all-inclusive experience, which we are happy we took. We were guided by Ali, who I feel I should mention especially, as he provided a nice guided experience!

The restaurants are all great and have awesome and super fast service! Although it was low season, I am still impressed we were always served our meals faster than 10-15mins. Special mention to the Sakura restaurant, which was our favorite and will have a special place in our hearts!:) The breakfast has a lot to offer!! It was great both for europeans and asians

The gym is quite large and fully equipped! And they have lots of things to do there: table tennis, pool (billiard), a spa, tennis & badminton, watersports etc. You will not be bored!

I have so little to complain about I can’t really bring myself to do it. I would stay here again and I hope I will! Soon.

Thank Eric K

Dear EricKlaesson, Tropical greetings from the Island of Gods! Firstly, allow us to express our gratitude for your preference in selecting Melia Bali to celebrate your precious honeymoon, and for taking your valuable time to share such a heartfelt and detailed review on TripAdvisor. We do our utmost efforts to provide a unique and memorable experience for each of our guests, and we are overjoyed to learn we could meet your expectations. There's nothing more encouraging than knowing that our guests left our resort with only fond memories of their stay. It will be a great pleasure to share your compliments with Ali, and I'm sure he will feel cherished upon learning that you felt well taken care of during your tour. Once again, thank you very much for your wonderful feedback and for giving insights to other travelers how memorable their holiday in Melia Bali can be. We are looking forward for your future visits, and please do not hesitate to contact us for any assistance with your future bookings. Best regards, Isma S.

Stefanie M

Cannot recommend enough

Cannot recommend highly enough. Gardens are absolutely breathtaking, pool and facilities are amazing and so wel maintained. Do yourself a favour and go to The Lotus restaurant where chef Prasetyo makes the most incredible food and also does a fantastic cooking class on Monday.
We did the temple tour which was included with our package and Hila and Maria were so kind and informative and nothing was too much for them. They went above and beyond for all of us and our daughter Amelia ADORED Maria.
Thank you to Devi as well at the beach front restaurant for always making sure Amelia had a smile on her face.
I can’t wait to come back

Thank Stefanie M

Dear Stefanie M, Tropical greetings from the sunny paradise! Thank you for choosing Melia Bali as your staying destination in Bali, as well as for sharing your great Melia experience on TripAdvisor. We are delighted to know that you had a memorable family vacation with us, and you have enjoyed the facilities and services offered on site. We make sure that our facilities and services cater to our guests’ needs to make them feel at home while away from home and truly glad that you have enjoyed every inch of your holiday in Melia Bali. We have shared your kind words with Chef Prasetyo, Hila, Maria and Devi, who are very glad to read your review and happy to be a part of your memories. With greatest pleasure we will be looking forward for your future visits! Please do not hesitate to contact us for any assistance with your future bookings. Best regards, Isma S.

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Melia Bali Resort, Nusa Dua

Melia Bali