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The Laguna, a Luxury Collection Resort & Spa

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#12 of 53 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
The Laguna, a Luxury Collection Resort & Spa
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2,898 Reviews from our TripAdvisor Community

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There are newer reviews for The Laguna, a Luxury Collection Resort & Spa
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Showing 2,315: English reviews
Cleckheaton, United Kingdom
Reviewed 22 September 2013

We are currently staying at the laguna and we can not fault it . We were not sure what to expect as some other reviews had found faults , this is not the case . We travelled from uk and after a long trip we were greeted so warmly . All the staff are so eager to please and always...

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Helpful?
1Thank Nikkijackson2013
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Nikkijackson2013, Warmest greetings from The Laguna Resort & Spa! We are pleased to read your favorable review regarding your recent stay with us. Your positive feedback is highly appreciated and we are really proud that we have contributed in some small way to making your experience with us a flawless one. Thank you for residing with us and we...

Perth, Australia
Reviewed 21 September 2013

What a marvellous hotel! The layout is stunning but most of all the staff are outstanding. So friendly and charming. We would like especially to give a big thanks to the staff at the Cornerstone restaurant where Aprin and his team treated us like 'royalty' and the food was excellent too. Another gold star should go to a lovely young...

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Helpful?
1Thank Vic M
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Vic M, Warmest wishes from The Laguna Resort & Spa! It is pleasing to learn that you had a wonderful and memorable stay at our Resort and we are pleased to learn that everything we offered you along your stay has met your expectation. Your positive feedback regarding the service of our staff is highly appreciated and has been...

Singapore, Singapore
Reviewed 21 September 2013

I was going to Bali for a conference and chose this hotel as an SPG member for the prior weekend. However, due to my partner not being able to attend, I had to cancel the weekend and asked for a refund. They charged me for 3 days without showing any flexibility. I have been a gold/platinum member for over 4...

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Helpful?
5Thank Xav v
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Xav v, Warmest wishes from The Laguna Resort & Spa! Thank you for taking the time to write a review on TripAdvisor. In regards with your concern, we have personally emailed you to have this concern resolved and we do hope that it meets your requirement. Thank you and we look forward to welcoming you to The Laguna Resort...

Kuala Lumpur, Malaysia
Reviewed 19 September 2013

We would be hard-pressed to find anything sub-standard during our stay at the Laguna. What perhaps stood out more than anything was the people, they made the stay unforgettable! The resort’s layout is striking and the lagoons that interweave around it, alluring. The beachfront dedicated to the resort is limited, thus those seeking beach-time are advised to get there early...

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Helpful?
1Thank ThreeTravellers2013
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear ThreeTravellers2013, Warmest greetings from The Laguna Resort & Spa! Thank you for taking the time to write a favorable review on TripAdvisor and we are pleased to learn that you had a flawless and memorable stay with us. Your kind feedback regarding our hospitality service has been shared with the whole team especially Meli, Artana, and Dayu and it...

Dublin, Ireland
Reviewed 19 September 2013

we stayed there for 10 nights as a part of our honeymoon trip in September 2012. Hotel, location, food and beach were perfect. Amazing lagoon pools and beautiful garden .Everything is very clean. Recommend lagoon access rooms for everyone. Lovely big rooms with large bath. Breakfast was a fest, you will find everything from cereals to sushi. The service was...

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Helpful?
1Thank Anna L
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Anna L, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you both had a wonderful and memorable honeymoon experience at our Resort and we really appreciate your very positive feedback regarding our service and facilities. Further, we are pleased to learn that everything we offered you along your stay has met your expectation....

walderslade
Reviewed 17 September 2013

We stayed at the Laguna for the first week of our trip to Bali. We had an executive room which was spacious, a fabulous bed, they were clean and jade everything we needed, including a butler to serve tea whenever we wanted it. The staff were very friendly and the service was great. The gardens and pools were always being...

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Helpful?
1Thank hazel911
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear hazel911, Warmest greetings from The Laguna Resort & Spa! Thank you for taking the time to write a review on TripAdvisor. We are pleased to learn that you had a pleasant stay at our Resort and we really appreciate your positive comment regarding our room, ground, and especially our staff. Somehow, we regret to hear that our location has...

Colchester, United Kingdom
Reviewed 17 September 2013

We stayed to from 5 September for 5 nights. Great location buy the beach and the welcome when you arrive was very special. All staff very friendly and helpful. Great room service. We asked for tea in morning and following, we received a croissant as well! The rooms are of good size with a very large bath for 2. the...

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Helpful?
1Thank Darren369
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Darren369, Warmest wishes from The Laguna Resort & Spa! Thank you for sharing your recent experience with us on TripAdvisor and we are glad to learn that the service of our staff has lived up to your expectation and that you enjoyed the facilities at our Resort. We do hope your memorable experience will bring you back to The...

Reviewed 16 September 2013

My new wife and I are currently celebrating our honeymoon here. We've been here for 6 days so far. I was initially irked by the fact that there was no recognition or acknowledgement of our honeymoon but this is down to our travel agent rather than the hotel. The service we've received in the hotel has been superb in every...

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Helpful?
1Thank Wspeed
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Wspeed, Warmest wishes from The Laguna Resort & Spa! Firstly, we would like to thank you for choosing our Resort as the venue to celebrate your honeymoon and we are pleased to learn that our service has lived up to your expectation. In regards with our beverage pricing, kindly be advised that the taxation on alcohol and in particular...

Seattle, Washington
Reviewed 15 September 2013

You enter the property, and you are greeted with a string of pools that are all over the property. One of the pools has artificial waterfalls, and also an artificial beach...yes..a beach by the pool within the hotel! The property seemlessly opens into the stunning Balinese beach with a breathtaking view of the Indian Ocean. There are a variety of...

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Helpful?
1Thank MeghaJain
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear MeghaJain, Warmest wishes from The Laguna Resort & Spa! It is pleasing to learn that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our service and facilities. Further, we are pleased to learn that everything we offered you along your stay has met your expectation. Thank you for residing...

Mumbai, India
Reviewed 15 September 2013

They call this hotel a luxury collection and you need to stay here to understand why. You have a lagoon in midst of hotel. There is a nice swimming pool. There are boarded walks along the seaface. Hotel opens up to what feels like a private piece of beach - and you can lie there for hours on end and...

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Helpful?
1Thank BSourav
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear BSourav, Warmest greetings from The Laguna Resort & Spa! Thank you for taking the time to write a favorable review on TripAdvisor. We are glad to read your feedback regarding our service and facilities.Your positive feedback is in line with the surrounding reviews and we are really proud to learn that we have contributed in some small way to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, European, Asian, Indonesian
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: ₹ 10,523 - ₹ 19,346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do your booking online only for the best rates.”
 of 5 bubbles ashizbac, 8 Mar 2017 | Read review
“Choose a different hotel”
 of 5 bubbles 950stephb, 4 Mar 2017 | Read review
“Get a room closer to the beach :)”
 of 5 bubbles fxm8, 23 Feb 2017 | Read review
“Pool view room surprisingly private due to tropical gardens...has a fabulous little balcony for two as well”
 of 5 bubbles wendymI4564KR, 18 Feb 2017 | Read review
“Pay extra for the villa, it is worth it!”
 of 5 bubbles worldtravels673, 14 Feb 2017 | Read review
5 of 5