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The Laguna, a Luxury Collection Resort & Spa

3,454 reviews
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Traveller (4053)
Pool & Beach (871)
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Overview
  • Excellent71%
  • Very good20%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“butler service”(284 reviews)
“kulkul bar”(71 reviews)
“cornerstone deli”(53 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
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Offers from The Laguna, a Luxury Collection Resort & Spa
Offers & Announcements: Hot Escape Deal
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Rooms
26 Feb27 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,454)Write a Review
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1,171 - 1,175 of 2,748 reviews
Reviewed 4 February 2015

My husband and I spent 5 days at this beautiful resort. I would highly recommend this hotel. Our room had pool access, which was very private for early morning or late night swims. The grounds were beautifully landscaped and the breakfast buffet was extensive. The...More

3  Thank Sgr2940
Response from thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & SpaResponded 5 February 2015

Dear Sgr2940, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! It’s a pleasure to know that you had an exceptional and memorable experience along your 5 days stay here at The Laguna Resort and Spa. It has been our commitment to always...More

Reviewed 3 February 2015

Bali has been a dream destination know for hospitality and service, but at Laguna this time round, i can only say utter disappointment. This property prides itself as the sister hotel of The St. Regis in Nusa Dua and having staying in a few Luxury...More

8  Thank Tommylai
Response from thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & SpaResponded 10 February 2015

Dear Tommylai, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for posting your review on TripAdvisor and I sincerely regret that you were disappointed with your stay with us and that the facilities and service were not meet to your...More

Reviewed 3 February 2015

This hotel ticks all the boxes, staff are great, had a new style room, a deluxe studio, it might have been a one off room, as had just been done out with modern decor. Really liked it, grounds lovely, breakfast was good got a bit...More

3  Thank jerry123456789
Response from thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & SpaResponded 5 February 2015

Dear jerry123456789, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for sharing your wonderful experience with us on Tripadvisor. We really appreciate your insights in regards to our resort’s grounds, room, cuisine and the services from our team. Also we...More

Reviewed 3 February 2015

I would highly recommend this hotel to stay if you are visiting Nusa Dua. We have stayed at other hotels in the area and this one comes out on top. The hotel room, which had pool access, was very spacious, clean with a comfortable king...More

2  Thank David M
Response from thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & SpaResponded 5 February 2015

Dear David M, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for staying with us recently and taking your precious time to write your experience at The Laguna Resort & Spa on TripAdvisor. I am pleased to learn that you...More

Reviewed 3 February 2015 via mobile

We stayed at the Laguna for 3 nights late January/early Feb 2015. It was such a relaxing time at the resort. There is nothing we could fault! Beautiful clean resort, fresh towels daily & bottled water in the room, very friendly staff, pools for days,...More

3  Thank Portresident1
Response from thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & SpaResponded 5 February 2015

Dear Potresident1, Thank you for sharing your favorable review on Tripadvisor. We are pleased to learn that you are happy 3 relaxing nights with enriching experience at The Laguna and also pleased that you found the resort is on a prime location with well maintenance...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Spa
Hot Tub
Pool
Outdoor pool
Details
Price range
US$ 156 - US$ 246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Nusa Dua
#6 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Room types
Suites, Family Rooms, Non-Smoking Rooms
Details
Price range
US$ 156 - US$ 246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Nusa Dua
#6 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Room types
Suites, Family Rooms, Non-Smoking Rooms
Add Photo Photos
Traveller (4053)
Pool & Beach (871)
Room & Suite (816)
Dining (275)
Amenities (25)
Business Centre & Event Rooms (14)
Family and Play Areas (6)
Questions & Answers
Ask a question
Gary M
1 February 2018|
AnswerShow all 2 answers
Response from 23jillo23 | Reviewed this property |
Can’t really agree with previous recommendation above re the pricing. There a two main restaurants and a beach bar that sells food and drinks. One of the restaurants is a buffet style, excellent breakfasts (which we had... More
0
Votes
katen66
31 January 2018|
AnswerShow all 4 answers
Response from Cyn3011 | Reviewed this property |
When we were there we were offered late check out at 2pm instead of the usual 12pm. If you want to keep the room you have to pay. If you don’t keep the room you can still store your luggage and keep a tab open to pay once... More
2
Votes
Nishant J
28 January 2018|
AnswerShow all 3 answers
Response from Kishen G | Reviewed this property |
Hi Nishant, I believe they do serve Shisha at Arwana (their restaurant by the beach). If you walk along the beach you'll find many other places to serve it too. There is a store in the hotel. If you venture out the hotel... More
2
Votes
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12345652
Room Tips
"Go for swim up rooms"
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"Get a pool access room"
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"Tell the head waiter about your starwood preferred card or that you are a hotel guest, right when sitting..."
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"Even thought Luxury hotel, very reasonable prices."
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