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The Laguna, a Luxury Collection Resort & Spa

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#11 of 53 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
The Laguna, a Luxury Collection Resort & Spa
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2,946 Reviews from our TripAdvisor Community

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There are newer reviews for The Laguna, a Luxury Collection Resort & Spa
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Showing 2,354: English reviews
Singapore, Singapore
Reviewed 7 February 2014

We sty at the lagoon access room and that was perfect when you like to take a swim in the morning after an nice sleep. This resort is old and well used but the maintenance are ok and the buildings as well. The garden and pools are in a very good condition together with an nice beach. The staff was...

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Helpful?
Thank Bengt B
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Bengt B, Warmest wishes from The Laguna Resort & Spa! This is pleasing to learn that you enjoyed our Lagoon Access Room that provides you with direct access to our beautiful lagoon from your balcony. We really appreciate all your kind feedback regarding our service and facilities and we do hope that your nice impression will bring you back...

Chicago, Illinois
Reviewed 5 February 2014

I had 3 rooms at this property last January 15-21 with family and friends. All I can say is that everyone we encountered, be it the Front Desk, Concierge, Bellmen, Butlers, housekeepers, restos, bar and Spa attendants -everybody practically were all top notch -special mention to Pandhu Indriya/Duty Manager who took extra care of all of our needs plus Wayan...

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Helpful?
Thank Paradise168
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Paradise168, Warmest wishes from The Laguna Resort & Spa! Thank you for your kind feedback regarding our service and facilities and we really appreciate your highlight in regards with our staff which we have shared to the whole team especially Pandhu and Purna who have made your stay a personalized and memorable one. Thank you for recommending our Resort...

Malaga, Spain
Reviewed 3 February 2014

We spent nearly two weeks in this hotel with our two young children, and it was worth every dollar. The facilities are really good, the level of comfort is outstanding. Some of the spaces in the hotel are truly inspiring spots, especially at night. The location of the hotel is great. The beach restaurant and the bars are perhaps overpriced....

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Helpful?
Thank JCordovilla
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear JCordovilla, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you had a wonderful and memorable stay at our Resort and that our service and facilities have lived up to your expectation. We really appreciate your highlight regarding Banyubiru restaurant and thank you for recommending Banyubiru to other reviewers. Thank you for residing with...

Malaysia
Reviewed 30 January 2014

Stayed in Laguna 3D2N after a few days in Ubud. The front desk was very helpful and left a good impression but later we found out some details not closed I.e. my SPG MEMBER & Bfast charge for my child. The beach in Nusa Dua is very nice- 1 of the best. But food and room wise it's just OK....

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Helpful?
Thank trek5000
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear trek5000, Warmest wishes from The Laguna Resort & Spa! Thank you for residing with us and we do apologize if some aspects of your stay have not lived up to your expectation. We really appreciate your constructive review and your kind feedback regarding our room facilities will be followed up when next undertake our renovation program. We do hope...

Melbourne, Australia
Reviewed 26 January 2014

Our family of 4 just returned from 14 nights at The Laguna. The staff were outstanding, always polite and friendly, the rooms were lovely (we were in the basic garden view) and the swimming pools and beach access in front of the resort were all fabulous. We also loved the fact that you could use the pool 24/7. The few...

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Helpful?
2Thank SouzMc
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear SouzMc, Warmest wishes from The Laguna Resort & Spa! Thank you for staying with us and we apologize if some aspects of your stay did not meet your expectation. Your concern has been very well noted for our review and improvement and in regards with our late check out policy, charge is applied for extra hours and we apologize...

Wahroonga, Australia
Reviewed 25 January 2014

Its not the newest hotel in Nusa Dua nor the biggest. However, after visiting numerous properties in the area I believe that the Laguna has the absolute best pool. It might be different if it was a really busy period but as it turned out the hotel was relatively quiet and the pool was beautiful

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Helpful?
Thank FamilyTravelJunkkie
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear FamilyTravelJunkkie, Warmest wishes from The Laguna Resort & Spa! Thank you for your positive feedback following your recent stay with us and we are glad to learn that you had a memorable stay and that you enjoyed our beautiful lagoon pools. We do hope that your nice experience will bring you back to our Resort in the near future....

Perth, Australia
Reviewed 24 January 2014

we stayed at the Laguna Nusa Dua in August for 5 nights and absolutely loved the setting and location. This being our 9th trip to Bali, was the first time we have stayed in Nusa Dua and will certainly stay there from now on. We were in a lagoon access room which was wonderful with young kids and safe with...

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2Thank daiken
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear daiken, Warmest wishes from The Laguna Resort & Spa! Thank you for your nice review regarding your last stay with us and in reference with your new reservation, kindly contact us at edi.yasanta@starwoodhotels.com for further assistance. We look forward to welcoming you back to The Laguna Resort & Spa in the near future. Sincerely yours, Julien Bardet Director of...

Edmonton, Canada
Reviewed 20 January 2014

I arrived in the wee hours in the morning and I was welcomed with a welcome drink. My room was ready. I was upgraded to a suite on the quieter side of the lagoon. To me words cannot describe this hotel. I very enjoyed this hotel very much. The staff are very helpful and friendly. The hotel is shaped like...

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Helpful?
Thank karol452
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Karol452, Warmest wishes from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding all aspects of your stay. Further, we are pleased to learn that everything we offered you along your stay has lived up to your expectation. We are also...

Jakarta
Reviewed 20 January 2014

This is my 2nd staying in this hotel. The first trip is very nice trip and memorably. But the second trip was un-nice ever. Before I (Budiwidodo) wrote down this review, I have sent the contructive email to them, and they did not revert back yet till now which sent it almost one month ago. Ok, the moment of truth:...

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Helpful?
2Thank ABWidodo
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear ABWidodo, Warmest wishes from The Laguna Resort & Spa! We really appreciate your constructive feedback and we apologize if some aspects of your stay did not meet your expectation. Our team has sent you an email to resolve your concern and we do hope that it meets your requirement. Thank you for residing with us and we do hope...

Hong Kong, China
Reviewed 19 January 2014

I and my husband stayed there for 3 nights in new year holiday and found the hotel is just so so. Room and facilities are old, expensive charges for all restaurants and bars inside and service is poor. Definitely don't worth the price we pay and won't go back again.

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5Thank Mandy Q
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mandy Q, Warmest wishes from The Laguna Resort & Spa! Thank you for residing with us and we apologize if some aspect of your stay did not live up to your expectation. We have very well noted all your concerns as well as extended to relevant departments for their review and improvement. Once again our apology and we do...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, European, Asian, Indonesian
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: ₹ 10,019 - ₹ 19,134 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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7 months ago

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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Laguna Room is worth that bit extra”
343wayned, 25 Apr 2017 | Read review
“Our room was on ground floor, think all rooms would be amazing X”
908lorrainer, 24 Apr 2017 | Read review
“We don't know much about the hotel itself, but the restaurant was very average.”
vermaarj, 20 Apr 2017 | Read review
“Go teh Suite ocean view room”
, 19 Apr 2017 | Read review
“alle Zimmer haben Balkon oder Terrasse mit Blick in die traumhafte Garten- und Poolanlage”
heikereichardt, 19 Apr 2017 | Read review
5 of 5