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The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

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Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363 Indonesia
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What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 63 in Nusa Dua
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, The Laguna, a Luxury Collection Resort & Spa, Nua Dua, Bali boasts panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant and Cornerstone featuring a wine room with a unique setting for private dining.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Poolside bar
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Private beach
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Flatscreen TV
Telephone
VIP room facilities
Laptop safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family
Languages Spoken
English, Chinese, Indonesian, Japanese
Hotel links
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Location

Full view
93Great for walkers
Grade: 93 out of 100
33Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
4430Reviews302Q+A100Room tips
Traveller rating
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Most Recent
John W wrote a review 20 Jun
Kingsville, Australia609 contributions235 helpful votes
Lots of places do the Sunday Brunch now in Bali but for value for money I think The Laguna does it very well at a reasonable price. The cocktail list was one of the best and varied I have been to. The food on offer was delicious and we thoroughly enjoyed our day, lots of small dishes bought to your table which was great to get a taste test of so many lovely dishes. It was lovely sitting at our table on the beach in the shade on a Sunday afternoon, will definitely come back again, was very enjoyable and the staff were so very attentive, they were the best, very friendly and nothing was too much trouble.
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Date of stay: May 2022
Service
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 5 days ago
Dear JDUBLYA, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking your precious time to sharing your wonderful Sunday Brunch experience with us. We are thrilled to learn you have had an enjoyable brunch by the beach, love the food and dishes as well as the ambiance. Your excellent feedback has been shared to the entire team as I believe that they will feel very cherished and inspiring. Once again, thank you and we certainly look forward to welcoming you back. With kind regards, Lucia Liu General Manager
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Danejas wrote a review 19 Jun
Jamaica, New York56 contributions29 helpful votes
+1
Booked this hotel through Emirates vacation for myself and 10year old daughter ….I had friends who also booked ….this hotel service is 5+ ⭐️….every person on this property will greet you and ask you about your stay and if there is anything they could help with ….at breakfast they will also inquire about your stay …ask about your plans for the day and even make suggestions….special mention to Augustine….Niko…..Shintya…..Agus…..Sukasana…Putra and Dian ….you guys when over and beyond everyday we came in contact with you guys…. The Manager Agus was readily available to answer any concerns or questions The grounds is breathtaking my family and friends shared this vacation with me cause I continuously post pictures and videos of this exceptional stay….everyone wants to come to Laguna Bali…I surely be back again
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Date of stay: June 2022Trip type: Travelled
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 1 week ago
Dear Danejas, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking your precious time to sharing your feedback and having chosen our resort as preference stay during Bali vacation with your daughter. We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent ratings and feedback has been shared to the entire team include Agustine, Niko, Shintya, Agus, Sukasana, Putra and also Dian as I believe that they will feel very cherished and inspiring. Once again, thank you for staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua. With kind regards, Lucia Liu General Manager
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Berko_Broons wrote a review 13 Jun
Berkhamsted, United Kingdom4 contributions8 helpful votes
Advised 4 months after booking there would be building work during our 10 day visit in August this year with parts of the the hotel/facilities closed off. The work has been going on since late 2021 but we have only just been advised? Leaving us not time to find an alternative hotel - all booked. Raised concerns directly via email with the General Manager Lucia Liu 'laguna.reservation@luxurycollection.com' but unfortunately have had no response. Was due to be a special family trip. Disappointing.
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Date of stay: January 2022
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 1 week ago
Dear Berko_Broons, Warmest greetings from The Laguna resort & Spa, Nusa Dua Bali! First of all, please accept my personal apologize on the delay of responding your inquires Thank you so much for choosing The Laguna as the preferred resort for your family special occasion in August. In regards to transformation which currently happing at the resort until end of September, we from the beginning has mentioned on the website, third parties as well as to agents for them (include the guest to aware of it) And the transformation is do phase by phase including our resort facilities. As mentioned on our e-mail we are happy to upgrade room and to nicely decorate your room on the arrival (or on her birthday) also birthday cake on our compliment. Rest assured, we look forward to welcoming you and your family to experience the new face of The Laguna. We will ensure your stay with us would a memorable one. With kind regards, Lucia Liu General Manager
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Frenchy59 wrote a review 12 Jun
Perth, Australia15 contributions17 helpful votes
After visiting laguna I found all the restaurants had the same menu , nice salad bowls although everything else I tried was tasty the serves were extremely small & overpriced The staff were amazing as was the view
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Date of stay: June 2022
2 Helpful votes
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 1 week ago
Dear 59frenchy, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for having chosen our resort as preference stay on recent Bali vacation and for taking time to share your experience. Your highlight on the staff service and beautiful resort view are greatly appreciated. At the other side, it also came to my attention that we were not fully able to deliver a unique experience in related to the food selection in our restaurant. Please allow us to apologize for the inconvenience has may cause. We would like to share that we just re-opening our Banyubiru restaurant few days ago which offering buffet style. By sharing your observations with us, you have helped us stay in touch with the needs of our guests and allowed us to have the opportunity to look into the menu selection at our two restaurant as well as delli and de Balee. Once again, thank you very much for residing with us and we hope, despite your disappointment at this occasion, that you will still allow us to welcome you back to our resort in a not so distant future and to provide you with an indigenous and enriching experience that have made us a Luxury Collection Resort & Spa. With kind regards, Lucia Liu General Manager
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JacquiiB wrote a review May 2022
Sunshine Coast9 contributions1 helpful vote
Our recent stay at the Laguna Resort and Spa was exceptional in every way. The resort is currently undergoing a transformation and the new facilities are starting to open. We were lucky enough to help christen the new Balè Bar and enjoyed the signature Jamu Sling cocktail. All of the food and cocktails provided were exceptional! The thing that sets Laguna apart from other resorts we have stayed at in Bali is the staff. From old-timers like Sari, Sudra and Sukarino, to managers Arya, A Gus, Didier, Awrianto and Suka, and all the many others – they made our stay amazing! They each went above and beyond to ensure all our needs were met and that we had a wonderful time. Suksma! Looking forward to coming back and seeing the completed transformations at the hotel.
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Date of stay: May 2022
1 Helpful vote
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 1 week ago
Dear JacquiiB, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! First of all thank you for choosing to return to The Laguna recently and we are pleased to learn that you have had a wonderful and enriching experience once again with us. Together with the team, we look forward to welcoming you back in the near future. With kind regards, Lucia Liu General Manager
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James Martin wrote a review Apr 2022
Jakarta, Indonesia6 contributions
+1
Our third time holiday at the Laguna Nusa Dua and the resort keep their high and distinctive services to us. Even though there is a major renovation happening but all facility and services still at best standard provided by the hotel and the staff. We stayed at our favorite two bedrooms villa and it suitable for family with kids. During Fasting/Ramadhan time, our breakfast sent to our villa at our needed time early in the morning. We will surely return to Laguna again for our next trip to Bali. Special thanks to Ms. Dian, Mr. Adi, Mr. Soefyan and the rest of villa butler and reception for their professional and helpful courtesy to us as always.
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Date of stay: April 2022Trip type: Travelled
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 26 Apr 2022
Dear Jameskiky, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for having chosen our resort once again as preference stay on recent Bali holiday with your family. We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent ratings and feedback has been shared to the entire team especially Dian, Adi, Sofyan and Butler team as I believe that they will feel very cherished and inspiring. Once again, thank you for return staying at the Laguna and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua. With kind regards, Lucia Liu General Manager
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Markus wrote a review Apr 2022
Berlin, Germany14 contributions12 helpful votes
+1
The service in general and the kindness of the people working at this hotel is OUTSTANDING! I stayed two times at the Laguna and it was always NEXT LEVEL! From the welcome experience to the goodbye. They treated me so well that it’s hard to find words. A special shout out to Shintya. She and her team at the breakfast took so much care of me. I got a goodbye gift (home made mango marmalade) and a handwritten letter - I wasn’t expecting it. Also the butler Made (yes, this hotel comes with a 24/7 butler service) is such a kind person. Also a BIG thank you to the concierge who organized buying a special type of peanuts for me that I can take it home with me 🤗 To the entire team: Thank you 🙏
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 26 Apr 2022
Dear MarkusL101, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! First of all, thank you for having chosen our resort once again as preference stay during Bali holiday. We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent ratings and feedback has been shared to the entire team in particular Shintya, breakfast team and Made as I believe that they will feel very cherished and inspiring. Once again, thank you for return staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua. With kind regards, Lucia Liu General Manager
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Michael, Herny & Mitchell wrote a review Apr 2022
Zurich, Switzerland440 contributions229 helpful votes
It was a tough choice for our Easter weekend because there are so many great hotels in Nusa Dua. But we finally made the right and the best choice! La Laguna is currently under renovation work (but no noise for the guests) to ensure that guests have a better experience post-pandemic. The available rooms are not top modern but ver clean, spacious and offer everything you need. So far, so good. Any other hotel would have received 4 points. Where La Laguna is shooting out the lights is in hospitality. Amazing! We came with our 10 month old baby and after 1 day (!) everybody in the resort knew his and our name. From the construction worker to the waitresses and reception desk; everybody provided us with the very best in hospitality. The hotel hosts one of the best restaurants (Arwana) in the are. There is ample pool space and very comfy high sun beds! We will come back to enjoy more after the construction work is finished in September. Great work and Big Thanks to the Laguna team!
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Date of stay: April 2022Trip type: Travelled
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 17 Apr 2022
Dear SwissBaliLove, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! First of all, thank you for choosing The Laguna among other resorts in Nusa Dua even tough known the resort is currently under transformation. We are pleased to learn that you have had a wonderful holiday with us. Your feedback has warmth our heart and boost our spirit . On behalf of The Laguna Team, we look forward to welcoming you back in September for more enriching stay at The Laguna. With kind regards, Lucia Liu General Manager
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Artista R wrote a review Mar 2022
Sydney, Australia139 contributions71 helpful votes
I stayed here with friends for couple of days. Our friends are staying in the Villa while we were staying in the room, so we got to check their villa too - and it is amazing! The villa has a decent private pool and spacious garden, which is very beautiful! At the time, the hotel is very quiet and peaceful, which I really like (I guess due to the pandemic and they were under major renovation). My room qas also very nice (although slightly small compared to other hotel in Nusa Dua) and has a balcony overlooking the lagoon and a bit of the ocean! The only negative for me was the fact that when you enter the room, you need to take couple stairs down (so your room is slightly lower than the door, which I happened to fall down from twice!) But I guess I'm not sure what they can do about it. They also have couple of chicken/rooster running around the area which is pretty cute! But the past part of the hotel is definitely the staff/team at the Arwana Restaurant. They are all very kind and accommodating.They check on us regularly and were very friendly in regards to everything that we need! Definitely one of the kindest service I've ever experienced in Bali.
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Date of stay: March 2022
Value
Service
Sleep Quality
Room Tip: lagoon room or room facing the beach. Villa, if you want to go all the way!
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1 Helpful vote
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 20 Mar 2022
Dear Aromanika, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for choosen to experience our resort with your friends even though we were under transformation. We are pleased to learn that you have had a wonderful experience with us. On your future stay, kindly note your room preference in order us to secure a room without a step. On behalf of The Laguna team, we look forward to welcoming you and friends back to experience the new Laguna. With kind regards, Lucia Liu General Manager
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Marizka A wrote a review Feb 2022
Jakarta, Indonesia12 contributions2 helpful votes
After a very tiring morning run, we decided to have our breakfast at Arwana Restaurant at The Laguna. The restaurant has various dishes (Western, Asian, Indonesian) that we can order unlimitedly. Surprisingly, the food was really tasty. They also served fresh baked goods that they claimed to be homemade. My favorite was their blueberry muffin. What made me enjoy the experience was the fact that they had these Guinea chickens (ayam mutiara) walking around in the area asking us for food. Lastly, shoutout to our waiter Ibu Lilik. She was super duper friendly to us, even treated us like hotel guests (we didn't stay at the hotel). She has been working at The Laguna for more than 20 years, and I would say she's done very great work at her job, I could tell that she's very passionate about it. Thanks a lot, Arwana! Will come back here soon.
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Date of stay: February 2022
Value
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Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 27 Feb 2022
Dear marizkasapphire, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for choosing Arwana among other restaurants along the beach after your morning run and glad to hear that you have had an enjoyable morning breeze with selection of fresh and tasty breakfast as well as the service at Arwana. Together with team, we look forward to welcoming you to experience more of our resort. With kind regards, Lucia Liu General Manager
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PRICE RANGE
$245 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the laguna, a luxury collection hotel nusa dua, the laguna, a luxury collection resort and spa, laguna hotel nusa dua, the laguna hotel
LOCATION
IndonesiaBaliNusa Dua PeninsulaNusa Dua
NUMBER OF ROOMS
287
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Frequently Asked Questions about The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Which popular attractions are close to The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Nearby attractions include Museum PASIFIKA (0.4 km) and Devdan Show (0.5 km).
What are some of the property amenities at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Conveniently located restaurants include Prego, Lotus Asian Restaurant, and Kul Kul Bar at The Laguna, Bali.
Are there opportunities to exercise at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali have an airport shuttle?
Yes, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali have airport transportation?
Yes, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali located near the city centre?
Yes, it is 1.0 km away from the centre of Nusa Dua.
Are any cleaning services offered at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Yes, dry cleaning and laundry service are offered to guests.
Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.