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Jl. Pantai Kuta, Kuta 80361 Indonesia
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About

#16 of 376 hotels in Kuta
Location
Cleanliness
Service
Value
Travellers' Choice
Discover the beach lover's paradise that is Sheraton Bali Kuta Resort. Our downtown Kuta, Bali hotel provides perfect access to the best of the area, beginning with the adjoining Beachwalk mall with 200 luxury shops and a cineplex. Take a dip in our outdoor infinity pool or stay connected with computer workstations in our lobby. Sip cocktails or afternoon tea with ocean views in The Lounge or sit down for delicious Italian cuisine with a local twist at Bene Italian Kitchen. Select from among 203 hotel rooms or suites featuring our Sheraton Signature Sleep Experience; all rooms offer private balconies - many with Indian Ocean views. The beach, the ocean, the treasures of Bali and our signature service await you at our 5-star Kuta resort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Paid public parking nearby
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Game room
Billiards
Patio
Video game console
Babysitting
Children's playground
Children's television networks
Indoor play area for children
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Hotel links
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1951Reviews93Q+A100Room tips
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Most Recent
Escape32805359819 wrote a review Nov 2022
3 contributions3 helpful votes
To all the staff at the Sheraton Bali, thank you sooo much for your kindness and help with everything during our holiday. Everyone on every level bar staff, Breakfast staff, check in, cleaner’s, Special mention to Susan,Edi, Juliartini, Wika. Sorry to all the other staff I can’t remember all of you. But you all are the best staff I have every had the pleasure of meeting !!! From Marina and Glenn Love to you all Thank you !!! You made our holiday a dream
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Try to get an ocean front room. ! You will not be disappointed !!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 2 weeks ago
Dear Ms. Marina and Mr. Glenn, Thank you very much for taking the time to share your pleasant stay experiences with us. It always gives us immense pleasure to receive compliments on our team, hence many thanks for acknowledging each and everyone's genuine hospitality service. Without a doubt, it will certainly encourage them in their quest for service perfection while extending genuine, caring hospitality to all of our guests. Susan, Edi, Juliartini and Wika are thrilled to hear that you are happy with their services. We hope that the wonderful memories last a lifetime and we all look forward to welcoming you back again to your home at Sheraton Bali Kuta Resort on your next visit to Bali. Best Regards, Ashley Lai Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael M wrote a review Aug 2022
Kihei, Hawaii291 contributions228 helpful votes
+1
Hotel's Favourite
Just a fantastic place to stay in Kuta. From the moment we entered the lobby until we left we were treated like royalty. We stayed in an ocean view suite with lots of room and great amenities. The bed is amazing as in all Sheraton properties. Everything in the room just felt right. Clean, comfortable and spacious. The staff had our names memorized the first day and took perfect care of us. They anticipated our needs and wants and went out of the way to make sure our stay was memorable and enjoyable. Breakfast was what you expect from a Sheraton, lots of variety and excellent taste, don't miss it! We ate at Bene and it was an amazing dinner as well as a great place to see the sunset. Fantastic spot to holiday in Bali!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sitha Saraswati, Other at Sheraton Bali Kuta Resort
Responded 30 Aug 2022
Dear michaelmphotographer, We want to express our gratitude for sharing your pleasant experiences from your recent stay at the Sheraton Bali Kuta Resort with us. We are delighted to hear that you enjoy your overall stay with us. Especially your comfortable room and that you had a great breakfast. Thank you so much for acknowledging our associates. It is always encouraging to hear positive feedback, Our associates will be overjoyed to hear that you are pleased with their service, which exceeds your expectations. We hope to see you again at Sheraton Bali Kuta Resort for many more memorable memories to come. Sincerely, Sitha Saraswati Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donna M wrote a review Nov 2022
Melbourne, Australia74 contributions20 helpful votes
+1
We are staying for a week and have the best customer service experience in a long while. This hotel's best feature is its staff. Starting with Putu and staff in charge of reception and guest relations to breakfast and dining staff, the lounge staff Ayu our favourite, and house keeping to engineering. They are amazing beautiful people The next for comment is the beauty and space of the Hotel. Rooms are lovely and welcoming, with amenities for drinks and food from room service. We've loved "Happy hour" from 9-11pm. 2 for one drinks. And nibbles to ease into the evening. What is lacking is entertainment. They should have this instead of quite awful piped music into the lounge. I don't get it- if they had nice soft jazz or a small band they would attract many people staying here to the lounge where they could cash in on the happy hour and orders from "Daily Social" menu, which is excellent. We chose breakfast inclusive in our booking and I'm salivating just thinking about the incredible choice of cereals, yoghurt, Asian and European breakfast favourites and more. DO NOT MISS BREAKFAST, and best of all, t's available till 11am. Coffee lovers have a varied choice of coffee option And the service at Daily Social for breakfast is and must be the envy of hoteliers. Management needs to seriously consider the lounge entertainment to boost their patrons enjoyment of this magnificent Hotel. Which is why I gave it an Almost perfect score.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 2 weeks ago
Dear Donna M, Welcome and thank you very much for taking the time to share your pleasant stay experiences with us. It always gives us immense pleasure to receive compliments on our team, hence many thanks for acknowledging each and everyone's genuine hospitality service. Without a doubt, it will certainly encourage them in their quest for service perfection while extending genuine, caring hospitality to all of our guests. We take pride in providing a clean and comfortable space for you and we appreciate your positive feedback. We are happy to hear that you are satisfied with our breakfast and our great location. We sincerely apologize for the inconvenience regarding the lack of entertainment at The Lounge and please be rest assured that we have shared your feedback with our team. We hope that the wonderful memories last a lifetime and we all look forward to welcoming you back again to your home at Sheraton Bali Kuta Resort on your next visit to Bali. Sincerely, Ashley Lai Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enung Padiani wrote a review Nov 2022
2 contributions
Beautiful hotel with a great service, staffs are friendly & helpful. Room is clean & fresh make us feel like home during my stay Nov. 12-14'22, special thanks to Ibu Dessy & Aby and the team...thank you for welcome suprise at Father's Day on the arrival...thank you guys & thanks Sheraton
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 3 weeks ago
Dear Nomad07978989867, Thank you for staying with us and taking a moment to share your recent experience. We are delighted to hear that you enjoyed your stay and that our friendly hospitality meets your expectations. We take pride in providing a clean and comfortable room for you and we appreciate your positive feedback. I will let Ibu Dessy and Aby know that you appreciated their assistance. We look forward to welcoming you again to stay with us whenever your travels bring you back to Kuta. Best regards, Ashley Lai Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandeepbangalore wrote a review Nov 2022
Bengaluru, India26 contributions15 helpful votes
We would never recommend this property to anyone. 1. We had the most horrible experience with the toilets. Even till today we can't believe that in a 5-star hotel, the flush could not clear the bowl even after 8-10 attempts. For all four days, we had to call Housekeeping to help. Disgusting! 2. Don't get fooled by the pictures of the rooms on their website. We had booked two "Ocean View Rooms" (not Partial Ocean View) — these are two different categories, but what we got had almost 50% view blocked by another building in the front (see the picture uploaded here). When I complained, they said that we had been given the right rooms, and the one shown in the picture was another higher category :( 3. There is no real front office reception lobby. What they have is a pickup/drop lobby on the back side of the hotel (like any 2-star hotel). That's the only way to get inside the building. On the upper floor, they have the check-in counter (they take forever to complete the formalities). This area was poorly lit, with some depressing fenalo solo playing loud in the background. After sitting there for over 15 minutes, when I asked if they could offer a welcome drink to my family (we had traveled overnight for 12 hours), the person (Mr. Udit) asked me to help myself by pointing me towards a juice dispenser kept on a table along with some glasses (like what we see in buffet breakfasts). What a welcoming gesture by Sheraton !! 4. The water glasses during breakfast had a foul smell as if they had been wiped with a dirty cloth. We faced this problem every morning and it would again make me regret the choice I made of staying in this hotel. My strong advice — don't waste your precious holiday by staying in this property. It carries a premium tag and charges accordingly. But you can certainly find much better value for money elsewhere.
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 3 weeks ago
Dear Mr. Sandeepbangalore, We are so sorry to hear about your experience. It does not sound at all like what many of our guests enjoy during their time here. Please accept my sincerest apologies. We will look into your comments very seriously and work on improving and maintaining a consistent level of service for all. If you ever return to Bali, I hope you will give us another opportunity to change your mind. Best regards, Ashley Lai Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
toughtiger wrote a review Nov 2022
Melbourne, Australia16 contributions
+1
Wow, what a stay. 3 nights in this 10/10 resort. To all the staff, Thankyou for making this an unbelievable stay. Dhika indri sani edi sri setiawan and everyone else we came across - Thankyou. And I nearly forgot, a big thanks to the housekeeping team for making this a great stay. The daily ‘surprises’ we came back to were very much appreciated. We will be back…..
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: The only tip I can give is you have to experience this place at least once in your life time.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 4 weeks ago
Dear Toughtiger, Thank you very much for taking the time to share your pleasant stay experiences with us. It always gives us immense pleasure to receive compliments on our team, hence many thanks for acknowledging each and everyone's genuine hospitality service. Without a doubt, it will certainly encourage them in their quest for service perfection while extending genuine, caring hospitality to all of our guests. We hope that the wonderful memories last a lifetime and we all look forward to welcoming you back again to your home at Sheraton Bali Kuta Resort on your next visit to Bali. Sincerely, Ashley Lai Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Benny M wrote a review Nov 2022
Jakarta, Indonesia7 contributions2 helpful votes
Though we have been to Bali several times, this is the first time we stayed at the Sheraton Bali Kuta Resort. Already accustomed to the Balinese hospitality, my wife and I were still blown away by the amazing service provided by the incredible staff throughout our 10 days stay. But first … the location. The resort is in front of the ocean, just a few steps across the street from Kuta Beach. It’s connected to a big shopping mall, Beachwalk Shopping Center, which is very convenient for an elderly couple like us, as it has various eateries, shops, a supermarket, and an ATM center. It’s also very near the famous Poppies Lane 1 & 2. Along the nearby Kuta Beach street, you’ll have a choice of dining places, mini markets, and ATMs as well. The reception staff, Parta, Adit, and the whole front-office team were very kind, professional, and helpful. They gave us a coupon for a total of 12-pieces free laundry, another one for a onetime free afternoon coffee or tea plus two slices of cake at the Lounge, and another one for a onetime free reflexology massage for 2 persons at the in-house spa. We stayed in an ocean-view room on the fourth floor. The view is breathtaking, the room is clean, spacious, and well-furnished, the king-size bed is very comfortable, the Wi-Fi is quite good, and the amenities are excellent. It also has a large and sleek bathroom, with a separate bathtub and shower. Everything in the room just felt right. The housekeeping staff, Agik, Made, Dika, Didik, and the whole team were just amazing. Besides keeping our room meticulously neat and tidy, they also made a character from towels after every clean-up, one different character waiting to delight us every single evening. They also made sure to give us enough bottles of water and tissue paper every day. They anticipated our needs and wants and went out of their way to make sure our stay was memorable and enjoyable. I have stayed in several 5-star hotels around Southeast Asia, but this level of housekeeping service is truly exceptional. Breakfast at the Daily Social was another wonderful experience, with lots of variety and excellent taste. Plenty of fresh juice and coffee choices as well. Wika, Rheina, Indri, Wira, Natali, Monica, Dhika, and all the staff at breakfast were very polite, attentive, efficient, and helpful. They always tried their best to make breakfast not just another morning routine but a memorable experience. Rebecca and the staff at the Lounge are also outstanding. Special kudos go to the cleaning staff for maintaining a high standard of cleanliness throughout the resort. Not to forget, the resort’s airport shuttle drivers were very punctual, polite, and helpful. The brightly shining stars of the Sheraton Bali Kuta Resort are its truly outstanding staff providing an extraordinary quality of services. From the moment we arrived until the day we left; we were treated like celebrities. The staff knew my wife’s name and mine and took perfect care of us. They are the kindest, most sincere persons, always have a smile for us, and regularly check in on us to see if there was anything that we needed. Thank you so very much to each one of you for your outstanding hospitality and honest concern for us, as well as for all the other guests here at the resort. It was the best Balinese hospitality that we have ever experienced. Keep up the good work, stay safe and healthy. Hope to be back in Bali soon. Until we meet again at the Sheraton Bali Kuta Resort.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 4 weeks ago
Dear 79bennym, Thank you very much for taking the time to share your pleasant stay experiences with us. It always gives us immense pleasure to receive compliments on our team, hence many thanks for acknowledging each and everyone's genuine hospitality service. Without a doubt, it will certainly encourage them in their quest for service perfection while extending genuine, caring hospitality to all of our guests. We hope that the wonderful memories last a lifetime and we all look forward to welcoming you back again to your home at Sheraton Bali Kuta Resort on your next visit to Bali. Sincerely, Ashley Lai Cluster General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
사교 정 wrote a review Oct 2022
Definitely I should go Bali again~ And I liked breakfast and bar. The sunset beach was excellent (dinner). I appreciate all staff in hotel, specially vivi, she was very kind and gave good information of Bali. See you again~ Thanks a lot💯
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 31 Oct 2022
Dear A134AA_, Thank you for choosing the Sheraton Bali Kuta Resort for your recent travels to Kuta. We glad to hear that you are delighted with the warm welcome from our associates, specially to Vivi. We hope that the wonderful memories last a lifetime, and we all look forward to welcoming you back to your home at Sheraton Bali Kuta Resort on your next visit to Bali. Sincerely, Ashley Lai Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
K n Srivastava wrote a review Oct 2022
Lucknow, India7 contributions3 helpful votes
The staff at the hotel Shereton is most supportive, generous and helping.I appreciate their overall vision and humbleness. Rooms were being cleaned daily.I wish overall promotion of the staff.Gd bless
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 17 Oct 2022
Dear Kailashtraveller123, Thank you for staying with us and taking the time to share your experience with us. We are delighted to learn that you're satisfied with our associates friendly hospitality, they will be delighted to hear that you are satisfied with their service. We look forward to welcoming you back to Sheraton Bali Kuta Resort for another memorable experience in the near future whenever your travels bring you back to Kuta. Sincerely, Ashley Lai General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom D wrote a review Oct 2022
3 contributions
Udit gave us great service at check in. We got a quiet room with a great view and he gave us a coupon for 2 free slices of cake plus coffee or tea and another one for 2 free reflexology massages. lso, since the nearby bank was closed and the exchange rate from the money changer nearby was poor, he allowed us to pay for 1 night and pay for the other nights on the 4th day. We also got some nice honeymoon surprises in the room to welcome us: a beautiful cake and a "towel elephant" and rose petals in the tub. Also many thanks to the housekeeping staff.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Lai, General Manager at Sheraton Bali Kuta Resort
Responded 17 Oct 2022
Dear tdunatov, We want to express our gratitude for sharing your pleasant experiences from your recent stay at the Sheraton Bali Kuta Resort with us. Thank you so much for acknowledging our associates. It is always encouraging to hear positive feedback, Udit and our housekeeping team will be overjoyed to hear that you are pleased with their service and little touches that they brought to elevate your stay, which exceeds your expectations. We hope to see you again at Sheraton Bali Kuta Resort for many more memorable more memories to come. Sincerely, Ashley Lai General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$80 - $178 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliKuta DistrictKuta
NUMBER OF ROOMS
203
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SHERATON BALI KUTA RESORT - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Sheraton Bali Kuta Resort
Which popular attractions are close to Sheraton Bali Kuta Resort?
Nearby attractions include Beachwalk Shopping Center (0.2 km), Janoko Tailor (0.4 km), and Pande N Lily Bar (0.2 km).
What are some of the property amenities at Sheraton Bali Kuta Resort?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Bali Kuta Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Bali Kuta Resort?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Bali Kuta Resort?
Yes, free parking, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Sheraton Bali Kuta Resort?
Conveniently located restaurants include Crumb & Coaster, Piccola Italia Kuta, and Deliziosa Coffee, Pizza & Pasta.
Are there opportunities to exercise at Sheraton Bali Kuta Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Bali Kuta Resort have airport transportation?
Yes, Sheraton Bali Kuta Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Bali Kuta Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Bali Kuta Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.