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Grand Inna Kuta

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Jl. Pantai Kuta no. 1 Br Pande Mas, Kuta 80361 Indonesia
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Travelocity
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1866)
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Panoramas (24)
Room & Suite (564)

About

#73 of 368 hotels in Kuta
Location
Cleanliness
Service
Value
Best Value on the Kuta Beach Bali, one of only a few Beachfront hotel situated adjacent to the Kuta Art Markets and within easy walking distance of the shops, restaurants and attractions of Kuta Bali. With its typical hospitality, this 4 Stars hotel offers combination of Traditional and Modern atmosphere.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Babysitting
Airport transportation
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Swimup bar
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Indonesian
3026Reviews223Q+A100Room tips
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Popular mentions
Bjarnefamily wrote a review 27 Nov
Klungkung, Indonesia1 contribution
I’m absolutely not happy with my stay. After one day we change to another hotel. I know the corona situation effect everyone but a 4 star hotel ( ???) should be better. The breakfast was flat. Big holes in the floor where we eat. People smoking in the cafeteria. The trolley the staff use to move the used cutlery and plates was very dirty. It is forbidden according to the Indonesian law to smoke public but the hotel provide ash bear in the cafeteria with no separate area. Only positive was that the beach was close
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Review collected in partnership with this hotel
Date of stay: November 2021
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A O wrote a review 20 Nov
Denpasar, Indonesia2 contributions
I was staying for 20 nights with my friend Everything was fantastic The hotel near from important places Have nice swimming pool with fantastic view I liked the hotel so much I will visit it another times in future Thanks for all staff Mr. Hudhaifa Abdulaziz
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Date of stay: November 2021Trip type: Travelled with friends
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Response from grandinnakuta bali, General Manager at Grand Inna Kuta
Responded 1 week ago
Dear ao131 Thank you for taking the time to write on this platform in regards to your recent stay. I was so delighted and pleased to read you had a wonderful time during your long stay! It is always our priority to deliver best service to every guest and make them feel like home. I am looking forward to welcoming you back again in the future. Kind regards Diah Anggraini General Manager
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gbutom wrote a review 1 Nov
1 contribution
at 10AM the Receptionist called through the internal phone about my extending plan or not, I already said NO. but almost 10.45 someone knocked my door, I didn't answered, thought a lot of Kemenhukam (Indonesian parliamentary) had the occasion there, maybe someone knocked the wrong room. and suddenly a housekeeping entered my room. I shouted and he ran away (I didn't look the name tag, but sure he's the staff from the green-blue shirt outlook). even though you don't put the sign "Clean this Room", the staff still enter your room. I think that 90% of the guest still in the hall attending the event and someone wanna take that opportunity. I reported it to the Receptionist while check-out, but the staff didn't give much concern about our complain
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from grandinnakuta bali, General Manager at Grand Inna Kuta
Responded 3 weeks ago
Dear gbutom, Thank you for your review on this forum in regards to your stay at Grand Inna Kuta. I would like to express my sincere apologies for the inconvenience that you encountered during your stay with us. I just checked with the department concerned and please allow me to explain what happened on that day. Please be informed that our roomboy/maid always does the room checking between 9AM - 11AM for the daily room status report. The purpose of the report is to see the factual room status (occupied/vacant) with the one we have on the system. This also includes picking up laundry if there was any. Should there be any discrepancies between room status report and hotel system, the manager would directly check the room condition and update the system. I apologize if the staff presumed the room was empty after knocking since there was no answer, however I could assure you that we did not have any bad intention moreover the hallway and every corner at the hotel is monitored through surveillance cameras. This feedback however is helpful for us to improve and provide a better service in the future. Once again I apologize for the unpleasant experience and had created a fuss during your stay at Grand Inna Kuta. Best regards Diah Anggraini General Manager
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alfianmassagony wrote a review 1 Nov
Yogyakarta, Indonesia1 contribution
This is an excellent hotel with direct access to the Kuta beach and has a beautiful scene. I like the hospitality of the staff here amidst the discrimination issue of Balinese or maybe some people in Bali towards locals (Indonesians). The room is quite spacious, even in the lowest room type. However, I faced several issues during my second times stay in this hotel. First, I don’t know whether this is an intentional act or not, but when we checked in to the room, we had some stuff that we deposited since morning in this hotel (check-in started from ~2-3 PM GMT+8). The receptionist told us that the hotel staff would deliver our luggage to our room, so we could go directly to our room. But, until waiting for about 30 minutes and our stuff was still not delivered yet, we decided to take it directly from the deposit place. Surprisingly, there were some staff in there (deposit place) doing nothing or just talking to each other. Initially, we thought that maybe all hotel staff was busy, so they could not deliver our luggage directly, but seeing them doing nothing in there and not delivering our things to our room made us think that maybe because we are “locals” so they didn’t think us as an important guest. The second strange thing that I faced in this hotel was finding a cockroach in the bathroom. This was really shocking for the four-star hotel with this cleanliness quality. Still with the issue in the room, I don’t know whether this was only my case or other people also faced it, but I could not control the temperature room. I have tried it for two days during our stay in the hotel, but the maximum temperature is only 25.5 degrees celsius; even when I set the temperature to 30 degrees and the lowest power of the fan, the temperature stayed still at 25.5 degrees. Moreover, it is related to breakfast services. The first night during our stay in this hotel, I called the receptionist to ask when breakfast was in the morning, and I was told that it was between 7 AM and 10.30 AM. When we went to the hotel restaurant at ~8.30-9.00 AM, the food in the restaurant was almost running out, and the restaurant staff was no longer refilling the food. Was it really until 10.30 AM? Then, talking about the anti-covid19 measures. The instruction to wear plastic gloves by staff in front of the restaurant seemed only a formality to show people that the hotel had an effort to avoid covid19 infection because there was no people/staff inside the restaurant to impose people wearing it
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from grandinnakuta bali, General Manager at Grand Inna Kuta
Responded 3 weeks ago
Dear Alfian M, Thank you for your detailed review on the platform. Please accept my sincere apologies for the inconvenience that you had during your stay. Just checked with my team and I found out it was a misunderstanding from internal for which I sincerely apologize. Since pandemic, we have been cutting off some staff therefore at times we are slow at attending to guests' requests especially during crunch hours. We at Grand Inna Kuta have been serving guests for years and we uphold the value of the best service towards any guests despite their nationalities. Breakfast starts from 06:30 AM till 10:30 AM and as stated above due to lack of staff, we are kind of slow at times. This has been our concern since the beginning and we will do our very best to overcome this situation in the future. Further to the covid19 protocol, I appreciate the feedback and I would like to apologize for the inconvenience caused. This should not have happened especially when we promise to create a safe and healthy environment for the guests. I will take this seriously and I promise this will not happen again in the future. Despite a few unpleasant experiences you encountered during your stay, I still hope to see you back again and provide you with an improved and better service in the future. Please do not hesitate to directly contact us should you require any assistance. You can reach us out at info@grandinnakuta.com. Kind regards Diah Anggraini General Manager
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Lhu wrote a review Aug 2021
Jakarta, Indonesia38 contributions14 helpful votes
visit this hotel using a promo voucher from one of the applications, the pool day package includes meal & drink. very happy to swim here, the atmosphere is quiet and the pool is clean. Ayam betutu & fried rice, very delicious. plus nice service from the front desk, pool attendant and very friendly waitress. will come here again next time. 👍
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from grandinnakuta bali, General Manager at Grand Inna Kuta
Responded 15 Sep 2021
Dear Lhuchunky Thank you for taking the time to post an honest review on this forum. We were pleased to read that you enjoyed spending your time at Grand Inna Kuta and glad that you liked the food and our swimming pool. We do have a great deal to stay as well and please refer to our Instagram, @innakuta for more information regarding our promotions. Stay safe and healthy. See you soon! Kind regards Diah Anggraini General Manager
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PRICE RANGE
US$46 - US$98 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliKuta DistrictKuta
NUMBER OF ROOMS
322
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Frequently Asked Questions about Grand Inna Kuta
Which popular attractions are close to Grand Inna Kuta?
Nearby attractions include GP Bali Tour - Day Tours & Activities (0.3 km), Bali Sea Turtle Society (BSTS) (0.1 km), and Pandawa Beach (0.3 km).
What are some of the property amenities at Grand Inna Kuta?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Grand Inna Kuta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Inna Kuta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Inna Kuta?
Yes, free parking is available to guests.
What are some restaurants close to Grand Inna Kuta?
Conveniently located restaurants include Piccola Italia Kuta, Warung Chef Bagus, and Little Italy.
Are there opportunities to exercise at Grand Inna Kuta?
Yes, guests have access to a pool during their stay.
Does Grand Inna Kuta have airport transportation?
Yes, Grand Inna Kuta offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Inna Kuta located near the city centre?
Yes, it is 0.9 km away from the centre of Kuta.
Are any cleaning services offered at Grand Inna Kuta?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Inna Kuta offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.