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I have now stayed at Grand inna 3 times, this year we had 9 rooms booked, last time it was five. I really want to come back next time but had a few issues with some of the rooms with check inn being hours late...More
My husband and I spent a comfortable week here. The location allowed us to explore much of Kuta on foot. The beach was a few minutes away. We were in the Bali wing and we appreciated the Balinese architecture and furniture in this wing. Breakfast...More
10 Thank nirmalasingh
Response from grandinnakuta b, Social Media Officer at Grand Inna KutaResponded 17 October 2017
Thank you for taking the time to write on TripAdvisor related to your stay.
We were thrilled to read that you had an enjoyable stay and thank you for your kind remarks regarding hotel facilities as well as the service we provided during...More
As previous stays at Hotel Bene (Feb), Bali Dynasty etc I was extremely disappointed with Grand Inna Kuta.
Stayed in older rooms which do need updating if your charging these prices. You are paying for location, location, location.
I believe this is or was a...More
It's one of a nice Hotel at kuta beach . The location of restaurant & swimming pool is front of view from the beach , its very nice . Breakfast is good & many have variants , please keep its and also the service ....More
Response from grandinnakuta b, General Manager at Grand Inna KutaResponded 4 days ago
Thank you for sharing your honest thoughts related to your recent stay.
I sincerely apologize for the inconvenience that you encountered in breakfast area. I would personally review this matter with my team in F&B Department to prevent this occurs again in the...More
We got a family room (queen sized bed, 2 bunk beds and a little area for children to play). The furniture in the Old Wing is dated and the toilet has an unpleasant smell. The sink was choked when we checked in, but housekeeping solved...More
1 Thank kevincB2849KO
Response from grandinnakuta b, General Manager at Grand Inna KutaResponded 6 days ago
Thank you for your review and I sincerely apologize for the unpleasant experience you had at breakfast.
This has been addressed to the related department for improvement in the future and I was delighted to read that the team had rectified the room...More