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Mercure Kuta Bali

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Mercure Kuta Bali
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1,293 Reviews from our TripAdvisor Community

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Showing 974: English reviews
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Dehiwala-Mount Lavinia, Sri Lanka
Reviewed 3 days ago NEWvia mobile

The hotel staff was super friendly and very helpful. Specially the person at the lobby she had a intern badge, super cheerful and bubbly. They help us organized a few trips which made life easier for us. That pool needs a special mention right at the top with a amazing view of the beach. The rooms were a lil small...

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Helpful?
Thank Yoshan P
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Yoshan P, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Jakarta, Indonesia
HOTEL’S FAVOURITE REVIEW
Reviewed 5 days ago via mobile

It was the first time I've visited this hotel and I was very pleased with the greetings from the reception and the room request that I've booked. The reception was having a joke with us while we were checking in, and it was funny. The hotel was not so big and located in strategic area of Kuta Beach. I wouldn't...

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Helpful?
Thank lawbud
About Hotel's Favourite Review
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear lawbud, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Brisbane, Australia
Reviewed 5 days ago NEWvia mobile

Probably below the Mercure average globally, but for Bali was fine. Breakfast was pretty average. Rooms were tiny, a bit dangerous getting in and out of the shower. We had dirty cups in our room for a week that were not washed, didn't replace coffee mugs if you left them at the pool. Pool food was pretty yummy and not...

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Helpful?
Thank Alison P
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Alison P, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Singapore, Singapore
Reviewed 6 days ago NEW

Chose the Ocean View Deluxe Room for 3 nights but was deeply disappointed with room, it was old and in need of refurbishment. Room was fairly clean but the towels were stained. We called housekeeping for a new set of towels but was only delivered hours later after we gave them a second call. A cockroach was found lying dead...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 382jonathan
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear 382jonathan, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Sunshine Coast, Australia
Reviewed 1 week ago via mobile

Had a one night stay in an ocean facing room. Room was quite small and split level. Usual amenities, bath/shower combo with good hot water. Small balcony overlooking a neglected courtyard with interrupted ocean views. The building next door plays loud music through the day so best to relax by the infinity pool. The atmosphere around the pool is much...

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Helpful?
Thank Donna C
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Donna C, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Jakarta, Indonesia
Reviewed 2 weeks ago

This is my 4th time to stay at Mercure Kuta - Bali. As usual, on the arrival reception was very warm and friendly. Since I was a recurring guest, so I offered to stay in the newly renovated rooms. Rooms are very modern with high ceilings and excellent lighting. Rooms are also equipped with smart TV with a very wide...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank tonopm
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear tonopm, Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future. Looking forward to welcoming you again in...

Bekasi, Indonesia
Reviewed 3 weeks ago

We booked this hotel via Traveloka, and by the time we arrived, construction happened. It was really nice of them to switch and upgraded our room from Standard to Deluxe. My sister picked this hotel because the location is exactly in front of the Kuta beach, and there's plenty of entertainment/restaurants around—Starbucks is only steps ahead, and Beach Walk Mall...

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Helpful?
Thank Aqilla A
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Aqilla A, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

guangzhou
Reviewed 4 weeks ago

Very good location, all the staff very smiley and courteous. Rooms clean and modern. Just a little remark on the breakfast... pretty much Indonesian food... one of the places I will back for sure next time.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank snow520lee
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear snow520lee, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Tangerang, Indonesia
Reviewed 4 weeks ago

They have very good view of Kuta beach from their roof top pool. but honestly not recommended for family vacation hotel. for business actually not okay also due of low speed wifi. Overall too business style instead of leisure model and they have to improve their food selection and quality. lucky them they have a good and friendly staff

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Helpful?
Thank ronaldsipahutar
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear ronaldsipahutar, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Jakarta, Indonesia
Reviewed 5 weeks ago via mobile

I stayed in Mercure Kuta on 15 - 17 October 2016 for leisure and booked at standard room with double bed. I just checked-out from Novotel Grand Shayla Makassar in the morning, and was surprised that my accor points was credited to my account in the same day, because i was recognised as Gold Member by the receptionist and got...

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Helpful?
Thank dchristian2086
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear dchristian2086, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Deluxe Ocean View Room (29)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 

Additional Information about Mercure Kuta Bali

Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Price Range: ₹ 3,204 - ₹ 7,717 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Kuta Bali 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali
Hotel Style:
#20 On the Beach Hotel in Kuta
#43 Luxury Hotel in Kuta
#55 Spa Hotel in Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kuta Bali staff and other travellers.
16 questions
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Questions? Get answers from Mercure Kuta Bali staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask them to give you room at balcony otherwise will be very boring to stay at this hotel”
  • here view from my room
 of 5 bubbles ronaldsipahutar, 16 Feb 2017 | Read review
“Great views.”
 of 5 bubbles 755eloc, 14 Feb 2017 | Read review
“Ocean view rooms are really best options”
 of 5 bubbles Om_Gurjar, 30 Jan 2017 | Read review
“never choose room near the lift because it's to noissy”
 of 5 bubbles , 2 Jan 2017 | Read review
“All rooms seem fairly quiet, but rooms at the back of the hotel get less street noise!”
 of 5 bubbles NeilJ47, 23 Nov 2016 | Read review
5 of 5