I had a wonderful stay with the hotel. Except food (not bad) everything was great. Staff was helpful and answered all my queries. If they improve buffet food then it would match the 5 star experience. Also I want to special thank the Receptionist madam, she upgraded my room and get my room cleaned everyday. I would rate 8/10 for this hotel. 2 was deducted for buffet items.
I will never recommend this hotel for many reasons listed below: 1. Housekeeping and room service people are theives. They steal your money from your room. 2. When you ask for cctv footage, after various requests, the manager edits it before letting us see. He deletes the footage and protects his staff. 3. Overtly expensive hotel. 4. Not worth what you pay for. Small rooms small washrooms. Only place for you to walk while bumping against something or the other. Uncomfortable beds. Unhygienic washrooms and rooms with stains here and their. Linen is not washed before shifting new customers in the room. Rolls of hair can be found in every nick and corner. Dirty washrooms. 5. Very small indoor restaurant. Same food everyday. An average taste. 6. Balconies are common. Your adjacent occupant can be seen walking outside your balcony. Privacy issues. 7. Pick up and drop is only given selectively. Most of the time driver is not available. 8. Too many power cuts. 9. Room service food is average. 10. On some sites this hotel is mentioned as an OYO hotel. Only pros are 1. Good location that too steep climb from mall road.…
Overhyped price with no service at all. Stinky washrooms and unhygienic conditions in the rooms. Buffet breakfast is completely off the shelf as taste was not good. Location of the hotel is at peak as it will be hard for four wheelers to reach with a single road.
The hotel is pathetic trust; we checked into the the hotel at 1:30am at night. Since we were travelling, the hotel had no facilities of food at night. Which is completely understandable, but after having such a long drive. You won’t expect someone to be rude to you. First time I heard the check out timing is 10:00am, which was very surprising. The staff was not at all cooperative; when I asked for a late checkout till 12:00pm. The hotel staff is completely unprofessional; does not know what hospitality industry is about. Over and above that we entered into the room and the bead sheet was stained. Their was no water to drink in the room. Because the staff was so rude, we don’t bother to ask him for water. Since we knew he would be like it’s not there. Since that’s what he responded to everything. I highly recommend people to not stay in this hotel, if you’re here for a vacation. It would be waste of time and money. …
Hotel is good & nice service. Staff is polite, balcony view is awesome. Pick & drop facility is also good by the staff manager. Dryer & Umbrella was provided. Breakfast menu is good & taste is awesome.
Have stayed in the property 2 times. Earlier in Jan 2021 and now in August 2022. The experience has been downgraded a lot in terms of cleanliness and attending to guests. Room was not clean, staff does not attend guests properly and food was not tasty. Some lights in the room were also not working. Room had 4-5 cockroaches. Also the wall putty was scraping and falling down. Will not stay or recommend in future.
Hotel is good and nice service. Staff is polite and good service. Dryer was provided. Unbrella was provided. Overall fantastic stay. location is great. You will love the place. neat and clean. Pick and drop from mall road.
Easy to each location- On Crowded Mall road- Staff is fine. But Food quality is not the Good one. Balcony view is Good- Need some Improvement in restaurant. Rest all are OK. Ordered Ice Cube but given with dirty ice. Ordered Fry papad but given Huge oil on it
I usually doesn't right detailed feedback but this time it's needed as we also followed the previous review for this property but it's worst experience at all. 1. We booked Deluxe Vally view room at peak price due to season however first they gave us room at top floor called 401 & 402 opposit to their staff. We asked for changes then they said we are full. I again mentioned as per booking it should be balcony room with Vally view. They said earlier we will get it by morning but nothing can be done now. 2. We were displeased but accepted as it's very late. Then once we try to lay down we saw bed sheet were not cleaned I am attaching th picture as 1 please see. Right away I called the manager asked him to come right now and said we can't stay then they changed our room. Note- earlier no rooms were there once we confronted then they suddenly room came out. Unfortunately this cat called cheating I don't like to use these word but they deserve. 3. Staff behaviour is rude and uncooperative. Specifically Kitchen staff. They don't even serve milk or tea after 10:00 PM or before 7 AM. So this conclude if we travel with child how we I'll have milk or basic need items. Totally painful experience. 4. I travelled very frequently and believe me every one serve at least 2 water bottle per day they said we provide on RO water. Please see attached picture of room hospitality and decide if after recieving such service is this worth to having their water. Not it was just 160 not at all metter once some is paying more then 50k for such pathetic experience.…
I have visited in this place hotel staff is very good, food quality of the hotel is very delicious and hygienic , good facilities and location of hotel is also very good reasonable price of the hotel and food
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