Hotel Mall Palace
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Avg. ₹2,100 /night, 8/9 - 8/10
₹2,604
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₹2,226
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₹1,848
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4.0
#68 of 169 hotels in MussoorieLocation
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travellers visiting Mussoorie, Hotel Mall Palace is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Hotel Mall Palace makes it easy to enjoy the best of Mussoorie.
As your “home away from home,” the hotel rooms offer a flat screen TV and a minibar, and getting online is easy, with internet access available.
Guests have access to room service and a concierge while staying at Hotel Mall Palace. In addition, Hotel Mall Palace offers an on-site restaurant, which will help make your Mussoorie trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
Close to some of Mussoorie's most popular landmarks, such as The Camel Rock (0.3 mi) and Cloud's End (1.5 mi), Hotel Mall Palace is a great destination for tourists.
Mussoorie has plenty of Chinese restaurants. So when you’re here, be sure to check out popular spots like Kalsang, Momos Tibetan Restaurant, and Doma's Inn, which are serving up some great dishes.
During your visit, be sure to check out popular attractions like SOHAM Heritage & Art Centre (0.8 mi), Gun Hill (0.2 mi), and Mussoorie Christ Church (0.2 mi), which are all within walking distance of the hotel.
Whether you’re travelling for business, pleasure or both, Hotel Mall Palace is sure to make your visit to Mussoorie one worth remembering.
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Property amenities
Free parking
Internet
Restaurant
Bicycle rental
Children Activities (Kid / Family Friendly)
Baggage storage
Room features
Private balcony
Room service
Flatscreen TV
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
Hindi
Location
Landour bazar Road, Mussoorie 248179 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Dehra Dun Airport
31.5 km•
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51 Restaurants
within 0.5 kilometers
202Reviews16Q+A82Room tips
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Detailed Reviews
Well this property is at very good location. Just in the center of mall road & opposite rope way.
I was a bit worried for the parking but they have parking space as well.
I stayed here for 1 night with family & it was good experience.
The view from room is awesome, my room was on 4th Floor with balcony.
They provide room heater on chargeable basis which is a bit strange & also no Break fast included in booking.
Rest all was good.
I was a bit worried for the parking but they have parking space as well.
I stayed here for 1 night with family & it was good experience.
The view from room is awesome, my room was on 4th Floor with balcony.
They provide room heater on chargeable basis which is a bit strange & also no Break fast included in booking.
Rest all was good.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here on Christmas, the view from the room was amazing. The rooms were also clean, there are two buildings in this hotel, a newly constructed one and an old building. The new rooms are nicely done and cosy. The location is very convenient as it is located at the mall road near the ropeway. Overall, it was a wonderful stay.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very good hotel near the ropeway station. You can get an excellent view of valley at day time and aeroplane window view of Dehradun city at night from the attached balcony. The property is just 1.5 km away from popular library chowk.
Room was super neat and clean. Stuffs were helpful and very courteous. Food was also delicious too. Though the hotel is slightly costly but definitely value for money. Only issue was hotel is located in slightly uphill area, so each time when you are coming from outside you have to climb few stairs.
Cycle rickshaws are available just from outside of the hotel and taxis are from library chowk for sightseeing purpose.
Room was super neat and clean. Stuffs were helpful and very courteous. Food was also delicious too. Though the hotel is slightly costly but definitely value for money. Only issue was hotel is located in slightly uphill area, so each time when you are coming from outside you have to climb few stairs.
Cycle rickshaws are available just from outside of the hotel and taxis are from library chowk for sightseeing purpose.
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip: Rooms at upper floors have better view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location of the hotel is excellent, so is the view from all the valley facing rooms.
However there is a huge discrepancy in rates, which is against the Hospitality norms. When enquired on the phone, we were offered a much higher rates' however on a walk in entry, we got a much lower rate.
The staff is not bothered, they just seemed to be doing their job and getting their salary. No one will wish you or acknowledge you. No one informed us about the check out timings, and some unprofessional lady at the reception started calling us from 10 am in the morning stating ' can we send someone for the luggage' . We understand that all hotels have a check out time, but unless informed to a guest prior, the hotel management cannot force it upon them. The luggage boys literally barged into our room and grabbed on to our half packed bags and carried them out. In order to chuck us out. The gentleman at the reception made us fill and sign the Rech Card on arrival and next day early morning came running to our room to get some register signed saying 'our boss is here and he is scolding us' Highly Unprofessional!!
The luggage boys / service boys are super greedy, they would stare at your hands for Tip...
I am amazed even after at all the negative reviews in the past by several other guests, the owner and the management doesnt seem to do anything about it.
The hotel has good scope if the owner looks into his business seriously and gets better trained staff.
The only good part of our stay was the view from our balcony. The check out experience spoilt our stay- Constant rude calls from the unprofessional lady and the greedy luggage boys.
However there is a huge discrepancy in rates, which is against the Hospitality norms. When enquired on the phone, we were offered a much higher rates' however on a walk in entry, we got a much lower rate.
The staff is not bothered, they just seemed to be doing their job and getting their salary. No one will wish you or acknowledge you. No one informed us about the check out timings, and some unprofessional lady at the reception started calling us from 10 am in the morning stating ' can we send someone for the luggage' . We understand that all hotels have a check out time, but unless informed to a guest prior, the hotel management cannot force it upon them. The luggage boys literally barged into our room and grabbed on to our half packed bags and carried them out. In order to chuck us out. The gentleman at the reception made us fill and sign the Rech Card on arrival and next day early morning came running to our room to get some register signed saying 'our boss is here and he is scolding us' Highly Unprofessional!!
The luggage boys / service boys are super greedy, they would stare at your hands for Tip...
I am amazed even after at all the negative reviews in the past by several other guests, the owner and the management doesnt seem to do anything about it.
The hotel has good scope if the owner looks into his business seriously and gets better trained staff.
The only good part of our stay was the view from our balcony. The check out experience spoilt our stay- Constant rude calls from the unprofessional lady and the greedy luggage boys.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is good. Location is excellent. But service is below par. As I write, I'm still at #103 . I would point few things out.
1) The room is just beside the entrance stair. Hence, you cannot remove the curtains because of your privacy
2) Right after check-in I informed the Front Desk that the intercom in my room was not working. Not for once in last 2 days, anyone bothered to come & check.
3) You provide tea/ coffee amenities in room which is excellent. But again no suger / suger fee sachets were provided. I had to tell Front Desk yesterday. After that only I got some.
Being a hotelier myself, these 3 basic errors are not acceptable to me. I've got a feeling that I faced these issues since my reservation was from an online portal ( lesser tariff than the Hotel Tariff quoted to me by mail)
I'll perhaps book another hotel next time I visit Mussoorie
1) The room is just beside the entrance stair. Hence, you cannot remove the curtains because of your privacy
2) Right after check-in I informed the Front Desk that the intercom in my room was not working. Not for once in last 2 days, anyone bothered to come & check.
3) You provide tea/ coffee amenities in room which is excellent. But again no suger / suger fee sachets were provided. I had to tell Front Desk yesterday. After that only I got some.
Being a hotelier myself, these 3 basic errors are not acceptable to me. I've got a feeling that I faced these issues since my reservation was from an online portal ( lesser tariff than the Hotel Tariff quoted to me by mail)
I'll perhaps book another hotel next time I visit Mussoorie
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Entrance has too many stairs. may not be suitable for senior citizens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It’s always great to be staying here however miss having (use to be earlier) family room-suggests to management for a Family Suite.
Promoter is always around with ever helping attitude.
Manish was prompt serving hot tasteful meal.
Promoter is always around with ever helping attitude.
Manish was prompt serving hot tasteful meal.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MALLPALACE, Guest Relations Manager at Hotel Mall Palace
Responded 5 Jan 2020
Dear Guest, Greetings from Hotel Mall Palace! Thank you for your stay with us. Thank you for a five star rating and a wonderful review. It is our pleasure to host you with us. We trust you enjoyed your stay with us. We would love to host you again soon! Thank You. Guest Relations Manager Hotel Mall Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Though we had very unpleasant welcome in this hotel and bad housekeeping experience but the location of this Htl is unbeatable.
I didn’t like the base category room . Their Ac rooms are good to stay
It’s an average category Htl so don’t keep high expectations like a good 3 star plus treatment.
Food is ok , service is all fine however housekeeping seem to be an issue . we were given a damaged towel.
Hotel owner is a nice young chap who clearly understand the importance of his direct client over a referral client.
I didn’t like the base category room . Their Ac rooms are good to stay
It’s an average category Htl so don’t keep high expectations like a good 3 star plus treatment.
Food is ok , service is all fine however housekeeping seem to be an issue . we were given a damaged towel.
Hotel owner is a nice young chap who clearly understand the importance of his direct client over a referral client.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: You can’t take your car to Htl between 5pm to 10pm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I visited mussoorie in the month of July, 2022. This is my 2 visit to Hotel Mall Palace. Everything was same as earlier except House Keeping. I call them 2 times, but they did not clean the room.
Well Food was good as earlier.
Well Food was good as earlier.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Choose Second floor Room with terrace
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel insisted for payment of good bill by cash only. Moreover, they refused to provide GST bill for the payment. This way they are evading tax.
Room and facility are nothing great. No luxury. Better look at other hotels
Room and facility are nothing great. No luxury. Better look at other hotels
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel was good with good location. A bit noisy. Staffs were good.
Best Experience:
1. Room service was really good.
2. Staffs are too honest, polite and well-behaved.
3. They honestly tried to serve us better - and addressed all our inconveniences.
4. Reception is very helpful.
Towels were not clean at first time - however, they changed those with fresh cleann towels.
Food test can be improved - though quality of ingredients was good.
However, I will definitely stay at this hotel next time also - simply due to their polite, gentle and honest staffs.
Keep it up folks!
Best Experience:
1. Room service was really good.
2. Staffs are too honest, polite and well-behaved.
3. They honestly tried to serve us better - and addressed all our inconveniences.
4. Reception is very helpful.
Towels were not clean at first time - however, they changed those with fresh cleann towels.
Food test can be improved - though quality of ingredients was good.
However, I will definitely stay at this hotel next time also - simply due to their polite, gentle and honest staffs.
Keep it up folks!
Read more
Date of stay: March 2014Trip type: Travelled with family
Cleanliness
Service
Sleep Quality
Room Tip: Try to have rooms with attached Terrace... They are budget friendly and at the same time gives...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MALLPALACE, Guest Relations Manager at Hotel Mall Palace
Responded 23 Mar 2019
Dear Guest, Greetings from Hotel Mall Palace! Thank you for your stay with us. Thank you for your rating and a wonderful review. It is our pleasure to host you with us. We would love to host you again soon! Thank You. Guest Relations Manager Hotel Mall Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Mr Manish,
Greetings from Hotel Mall Palace!
It is just a safety precaution.
The primary guest must be at least 18 years of age to be able to check into the hotel. It is mandatory for guests to present a valid photo identification document at the time of check-in.
If below 18 years and travelling you will be required a letter of consent from a parent/ guardian/ institution, etc.
We hope we have been able to answer your question.
Thank you for your interest in our property.
We hope to host you with us soon.
Regards,
Team Guest Relation,
Hotel Mall Palace
Mussoorie.
Dear Mr Nipun,
Greetings from Hotel Mall Palace!
Thank you for enquiring with us.
There is free parking available at the hotel. Upon taking 25 staircases from the parking you shall reach the reception from where we have an elevator connecting all floors.
We hope we were of some assistance to you.
Thank You.
Guest Relations Manager
Hotel Mall Palace
The price varies from day to day, depending on rush.
I booked directly from the hotel.
Dear Guest,
Greetings from Hotel Mall Palace!
Thank you for booking with us.
For this period our selling is only room basis. Breakfast buffet is not operational for this period. All meal are available through an a la carte menu.
We hope we were of some assistance to you.
Thank you,
Team Guest Relations
Hotel Mall Palace.
"I recommend all the future traveller's to leave this hotel and go for a better one."Read full review
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PRICE RANGE
₹1,932 - ₹2,520 (Based on Average Rates for a Standard Room)
LOCATION
IndiaUttarakhandDehradun DistrictMussoorie
NUMBER OF ROOMS
37
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Hotel Mall Palace
Which popular attractions are close to Hotel Mall Palace?
Nearby attractions include Cambridge Book Depot (0.3 km), The Camel Rock (0.4 km), and Chander Book Depot (0.3 km).
What are some of the property amenities at Hotel Mall Palace?
Some of the more popular amenities offered include an on-site restaurant, free parking, and room service.
What food & drink options are available at Hotel Mall Palace?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Hotel Mall Palace?
Conveniently located restaurants include Cafe By The Way, Panorama, and Lovely Omelette Centre.
Is Hotel Mall Palace located near the city centre?
Yes, it is 0.3 km away from the centre of Mussoorie.
Are there any historical sites close to Hotel Mall Palace?
Many travellers enjoy visiting George Everest's House (5.0 km) and Gun Hill (0.5 km).
Does Hotel Mall Palace have any great views?
Yes, guests often enjoy the mountain view available here.