People of gourav boarding house misbehave with us, they are not reliable and their room not clean, they did not provide basic things like towels. Our room was non AC Deluxe but there was not like this facilities.
I had an on line reservetion but at the moment to check in they told us to be on overbooking and our room was gone to someone else that paid to got the room before us. It was night and we didn t have a place to stay so the lovely receptionist offered to call another hotel to find us a room. He sent us to the hotel where there was an available room waiting for us. But when we arrive in the other place the receptionist didn t know anything about us and the previous call with gaurav birding house. He just pretended to call. The damage wasnt enoght...also the mock!
You can not trust in people who works in this hotel.They cheat you all the time and only want to have money. There are many other better places around to stay. Besides, too expensive for a bad room with no wi fi.
oh my gosh...it is terrible water taste in mathura.. single day spend was like 1 month jail. Hotel location is excellent. but what is the usage of it if accomodation service is not gud. it should be proactive approach from hotel staff rather then travellers complaining for things and then it will be fixed by them. It was'nt value for money ..can get the idea from this. like Blanket offered but not provided, Got tea after 1 hour i ordered it. Hotel manager changed the room when it was found dirty by wall paint powders also the cable tv was not working properly and cooler wires were open inserted to power supply without plugs, which may be very dangerous, cannot redirect cooler blow as no option in it. Cons. Room condition was like dirty wall paints. broken Washroom flush Room service was pathetic …
We knew what we were getting into but with just a few hours left at Mathura we took this place becuase the person at the front desk was pleasant and also because they offered hot water (not via a Geyser though) for my mother. The room had a bad odour, and it was unkept. The bed, mattress and furniture seemed like they were there for decades without any upgrade or cleaning. Most of the stuff inside the room were in the wear-to-tear stage. There wasn't any AC but only the humungous air cooler that is so common in North India. What to say of the bath and toilet then. Water was very hard and soap and shaving gel would hardly lather (this is so of most places in Mathura and Vrindavan and may not be the problem of the Boarding House). Since we were running short of time and did not like other places (some who even offered 50% off their daily tariff but no hot water), we took this place but I wouldn't recommend this place to anyone.…
our stay here was just pathetic ! the rooms seemed very dirty with the toilet section unclean . the worst part was the food ! ill never be a part if this place again....
It was a bad luck that I opted for this hotel.Actually I booked this hotel telephonically through "cleartrip". I will blame them also for destroying my pilgrimage trip as their service officer had suggested for this hotel.I had gone Mathura in long weekend holidays of 13-15th aug.AS there was great rush i could not find another hotel to shift in spite of I had paid full advance through clear-trip. Nothing is there in this hotel.Dirty rooms full of bad smell,broken mirrors in bathroom,cupboards looks like they were not cleaned since inception.AIWA make TV whose lot of remote buttons not working,An air conditioner without remote (the AC also stopped cooling on last day).Before proceeding, i had asked the manager regarding availability of car parking,they confirmed for.On location I was asked to park on the road in the thin side lane without any watch. It has one restaurant also...on the first night i was informed that room service is not available today...we had gone to restaurant...only one service boy...at least 15 customers..the lone guy was cleaning the table, taking orders and serving also...one can think what the scene was. I think one can opt for a dharmshala instead getting this hotel.I will not suggest any body for this hotel. Through Tripadvisor, I will request" Cleartrip.com", just analyze the hotel before recommending the same to anybody.…
I have been to this hotel twice…both times stayed for 01 night First time in last year – October 2009, everything was perfect then, comfort and cleanliness as per a budget hotel. I went there with my full family and stayed in 2 rooms. Rooms and bathrooms were clean, food was nice, service was good. We were very happy at the service….and I have decided to come back to the hotel next time when I will be in Mathura…. After a year, in this December 2010 I went there with my wife. I was shocked to see the change…Rooms are dirty enough, dust in floor – wardrobe – balcony everywhere….A perfect sign of no maintenance, shower in the bathroom were not working, there is no flash button in WC (only a cord), plaster of ceiling & walls are supposed to crack down….same condition is of the tiles in bathroom… Restaurant is also dirty and it was only 2 of us who were eating there, a lot of noise inside the restaurant as hotel people make it a transit…some construction was going in the next room. Food was not so good and we preferred to take the next meal outside… I called up the owner, Mr. Gaurav Sharma and told him the same. He apologized and then we found some better service Moreover, I am very disappointed and never visit nor suggest anyone to visit this hotel in future….…
I found the location very convenient for travel either by foot or by rickshaw. The room was very comfortable and the food was delicious. The staff was exceptionally friendly and helpful and able to help arrange for my longer excursions. There is also a dress shop in the basement with a tailor. I was traveling alone and felt quite comfortable. The only drawback was hot water was limited to a few hours availability.
We stayed here for one night. We booked two AC rooms and found that in one of the rooms AC was not effective. Though the staff came and did a bit, AC was not effective Rooms were small and there was no space to have an extra bed. Overall the stay was just average.
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