Wingston A Treehouse Hotel - Mathura
Masanai-Byepass Link Road, Mathura 281001 India
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About
#29 of 106 hotels in Mathura
Location
Cleanliness
Service
Value
Mathura, the land hallowed by the aura of Shri Krishna, now offers you the most luxurious and modern comfort that your senses can imagine. Situated approximately 150 kms. Away from Delhi on the banks of the river Yamuna. Mathura abounds in places of religious and historic interest. All year round, a number of festivals and fairs dot the landscape; that makes it an ideal year long tourist an relaxation spot. Once in Mathura, you would like to surround yourself with luxurious settings with a touch of home; we have provided you with just that. A retreat that sticks to the purest quality in all round services; you will find yourself bowled over in the magnificent surroundings and the warmth of our personalize attention to your needs.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Wifi
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
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HOTEL CLASS
Location
58Reviews2Q+A14Room tips
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+1
I would give negative stars if the option was available. Terrible hotel. Very dirty. The hotel is very far from the station. The staff is rude and downright dismissive. They don’t even acknowledge your existence. We stayed there from oct 25-27. But the place was terrible. We paid for early check in as well, but they gave us a room with broken tiles, missing shower curtain, broken toilet paper stand. See photos. We went for breakfast, which was supposed to start at 7:30, but was not open till 7:50 am. The food was not enough for even 10 people. The server was extremely rude. First day they served poha which was extremely oily and raw. I actually threw up after eating their food. We requested chai 5 times before they bothered to listen to us. Also, the staff seems particularly disposed to ignoring Indians, while preferring to cater to foreigners. You can talk, request , they won’t even look at you if you are not white. If you are at the breakfast at the same time as non-colored people, be prepared to be treated as crap. Not to mention the hotel was under construction and you could hear noise all day. It was constant banging till 11 pm in the night. Our A/C was also not working. Finally, we were suffocating in the room so we asked them outright why they have given us such a room. Then they changed our room to a much better room, but their service was still horrible. We just skipped any breakfast in their hotel after that. I was took scared to try. Please avoid. It is also hard to get transportation to and from the hotel as it is so far off the center.…
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Just avoid, you will be happier
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very very poor services not recommended at all. No response from staff. Staff treatment not well. Grooming of staff and room services need to improvise. My family suffered for basic services very bad experience. Very poor services
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Not recommended
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There was no water in the washroom . Washroom that too female washroom was so so so very dirty . No water in the flush . So bad smell was coming in the washroom . And staff is very rude n non friendly
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Do not book your stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I recently visited this hotel for dinner. The hotel was awesome . Mainly the main thing the air conditioner was properly working in this hot weather. The food was awesome. And one one of the main thing is that staff behaviour is very good and kind. I personally asked his name because of its excellent service . He tell his name Prem. The guy was excellent and very nice. I will recommend every body for food and service
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very quick service. Comfortable stay . Delicious food . Neat and clean rooms. Nicely located . Good parking space . Helping staff . Room service is quick . Budget friendly . Have stayed there twice. Huge lawn
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Date of stay: January 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Staff is courteous especially Front office Duty managers 24 by 7, Breakfast menu just had three options and not much. Service is slow. Room service is lethargic. Hotel needs an upgrade on infrastructure. We also had lunch and dinner where food tasted very good but they don't serve you where as charges are of fine dine restaurant.
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Date of stay: June 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
1. Decent hotel with parking space for 15 to 20 cars inside. There is ample paid parking space in front as well. 2. Room was good and spacious. We booked a suite which was perfect for 4 to 5 persons. 3. Location is awesome. You could start parikrama bare foot from the hotel itself. 4. Food was good. Only issue we faced that they were struggling to get the food in time considering rush orders coming in morning. 5. Hot water was promptly coming. No issue in that despite severe cold. We asked for two extra blankets but they could provide only one. That was a set back. Alternatively they can think of arranging a room blower. Room was severely cold due to cold weather outside. All in all a nice stay in nutshell.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The property is big, but not maintained. Staff doesn't know hot to treat and great buisness class travellers.Rooms are OK it good views from the window.You get a bath tub in the washroom to take showers. Hotel doesnt give you Iron nor do they have quick laundry service. Food is good, but they don't offer any non veg in the hotel.Poorly maintained hotel for any buisness conference or seminars.
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Date of stay: June 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel was fine with ok basic amenities though internet was slow and not working previously. food was good not that bad also overall it was satisfactory and location is also convenient. It was a ok experience .
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Date of stay: March 2018Trip type: Travelled with family
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Occupied 2 Rooms with my relative families on the occasion of Guria Purnima Mela 2018, for goverdhan parikrima on 25.7.18.since anshuman stayed here twice or thrice,and no other option available during the visit and stay in Mela and in such crowd in holy town, no way to go here and there,we occupied this hotel. Rooms were good enough but basic amenities found missing, no tea milk pouches and tea cattle were there, despite complaint of TV not working, staff started the same today itself, found dust particles on the curtains, although WiFi was provided but of no use since poor signals and banned for WhatsApp & Facebook type social sites, bathroom fillings were done on demand. Few good things as vital parking space, good location, lift facility and attractive building. Rooms may be booked through MMT etc sites in seasons else negotiable, may say value for money if services provided upto Mark,Hot and cold water available all seasons but water provided in bathrooms tab was salty. No more comments over service due to short stay in Mela season.…
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Date of stay: July 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from shailendra_choudhary, FOE at Wingston A Treehouse Hotel - Mathura
Responded 28 Jul 2018
Dear Guest, Greetings from Wingston Goverdhan ! On behalf of my team I’d like to thank you for giving us an opportunity to serve you at Wingston Goverdhan and taking the time out to convey your feedback regarding your stay. It is very unfortunate that the hotel services did not reflect the quality you expected from us and I am really concerned that we did not live up to your expectation on this occasion where you faced inconvenience and experienced distress. We value you support, and as an esteemed Guest your comfort and experience is our primary concern. Your feedback on hotel services is discussed with the team and I assure you that the necessary actions will be taken to avoid recurrence of any such incident in the future with any of our valued guests. We will also revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential for an enhanced guest experience. At Wingston we always consider that the comments are a source of opportunity and improvement. I sincerely regret for the inopportune experience that has already transpired. It is our constant endeavor to provide a consistently high quality of service to all our valued guests and I do hope you will not benchmark us with the shortcomings you have experienced during this stay of yours and will give us an opportunity to improve and serve you better. We always pride on our products & services and sincerely regret any lapse on our part. Looking forward to serve you again and welcoming you to renewal on your next visit to Goverdhan. Best regards, Wingston Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$44 - $51 (Based on Average Rates for a Standard Room)
LOCATION
IndiaUttar PradeshMathura DistrictMathura
NUMBER OF ROOMS
23
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Frequently Asked Questions about Wingston A Treehouse Hotel - Mathura
Which popular attractions are close to Wingston A Treehouse Hotel - Mathura?
Nearby attractions include Prem Mandir - Shyama Shyam Dham (5.2 km), Krishna Janmabhoomi Temple (2.3 km), and Krishna Janmasthan Temple Complex (1.7 km).
What are some of the property amenities at Wingston A Treehouse Hotel - Mathura?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Wingston A Treehouse Hotel - Mathura?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Wingston A Treehouse Hotel - Mathura?
Yes, free parking is available to guests.
What are some restaurants close to Wingston A Treehouse Hotel - Mathura?
Conveniently located restaurants include 11 Flowers Rooftop Cafe, MVT Restaurant, and Brijwasi Mithai Wala.
Are there opportunities to exercise at Wingston A Treehouse Hotel - Mathura?
Yes, guests have access to a fitness centre during their stay.
Does Wingston A Treehouse Hotel - Mathura have airport transportation?
Yes, Wingston A Treehouse Hotel - Mathura offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Wingston A Treehouse Hotel - Mathura?
Yes, dry cleaning and laundry service are offered to guests.
Does Wingston A Treehouse Hotel - Mathura offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Wingston A Treehouse Hotel - Mathura?
Many travellers enjoy visiting Raja Bharatpur's Palace (1.1 km) and Krishna Das Kaviraj Goswami Memorial (7.1 km).
Is Wingston A Treehouse Hotel - Mathura accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.