Its a very best hotel in mathura. All services are also best. I will give 5 stars. I like very much. All staffs are also polite. All staff are also good natured. The location is very convenient. Short and sweet its clean and convenient.
I stayed at the Mystic Palms in April 2022 for two nights. My primary reason for choosing this hotel was because I needed a hotel with a swimming pool. What is good about this place? - The restaurant serves great food. What is horrible? - The swimming pool water is untreated hard water, which burns your eyes. - The same hard water is in the bathrooms. So, when you shower do not open your eyes and avoid drinking this water. - Needed to get my room cleaned and informed the lady manager at the reception. After I got back from sightseeing, the room was not cleaned. - You will not get hot water in the bathroom till you call reception. Who will then switch on the centralized water heater. Their reason for not having hot water 24x7 is that it is not required in summers. This place is more of a place for hosting weddings. If I am paying 5 or 4 Star rates (Rs. 5500/night), then I expect Radisson-like quality. This was entirely missing in this place.…
manager was very rude and if you are in group. he would entertain you otherwise if you are 1 or 2 they will not let you sit on your place of choice and also tell tou that food woupd ve served late but other people who are in group will be served properly. he was characterless guy as he amwas expexting some tip or something from a class of people. i dont lnow hos name but he handled mathura outlet. becoz of his rude behaviour and disrespectful talk, we had to leave .
Digusting service .. Called room care services since multiple calls no alertness in their services .. wifi not available only they have focused on rooms well suite is fine but still things missing .. housekeeping is asking for iron continues back what is included thn in suite .. please review before taking room
Food was quite tasty. Hotel staff offer us Paneer Jwalamukhi, was very tasty. Dalchand is very helpful and courteous staff. offer a discount as well. Mathura people really need to visit the hotel and restaurant.
The hotel was luxurious and affordable one , amazing hospitality by staff , Piyush was a great coordinator and made sure we had no problems at all , it was all clean and hygenic . HIGHLY RECOMMENDED .
A beautiful experience staff was very supporting... Specifically Mr vishal who took gud care for us... One of d best employees....nice restaurant..... Best place to stay in mathura... Excellent location... On nh2
Nice atmosphere and hospitality. Special thanks to Mr.Bagel to arrange beautiful things in sort span of time and between covid issues. Thanks alot for giving us special treatment. Nice rooms Huge space Nice food Nice staff
Good hotel with nice ambiance, purely suitable for family.food quality is also good, but need to improve some complementary in same mentioned package. Hotel staff is also good and supportive. Overall good property for family people.
It was a good experience for me and for my family. Their good food and quick service are commendable.The rooms were neat and clean. Special thanks to Ms.Kumkum Sharma for makes our stay comfortable and memorable.