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Hotel Rivera Palace

B - 2/109,A - I - R, Hotel Rivera Palace Durgakund Road behind Mata Anandmayi Hospital, Varanasi 221010 India
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Traveller (107)
Room & Suite (15)
Dining (14)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#30 of 224 hotels in Varanasi
Location
Cleanliness
Service
Value
Our property is right at the centre of the city. We have Ganga view from our rooftop. It's just 1 min away from Ganga ghat. Maximum tourist spots are at walking distance from us. All 5 star facilities are available at just 2 star rates.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Concierge
24-hour front desk
Dry cleaning
Wifi
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Laundry service
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Room features
Air conditioning
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
Hindi
337Reviews17Q+A18Room tips
Traveller rating
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Chalapathi Rao Immidi wrote a review Jan 2024
Hyderabad, India18 contributions16 helpful votes
I stayed here for 4 nights in two rooms with family. We arrived late in the night and hotel is inside a lane not accessible to cars. They dragged our luggage on the dirty street, they didn't have a luggage trolley too. Front Office staff are not very friendly and not flexible. Very rigid with rules etc. Restaurant staff are very nice, they are the only reason we decided to continue our stay for 4 nights in this hotel. Rooms are ok, don't give a good feel but manageable. Room heaters are provided, which was good due to the cold winter waether. Hot water boiler is central and we need to inform them 15 minutes in advance to get hot water in the rooms. The front office staff are too rigid. On the day of check out, I was down with stomach bug and requested late check-out till 3pm for at least one room as my flight was delayed by 4 hrs, but they didn't agree indicating the next guest is arriving in few minutes. We came out at after 12 noon and stayed in the lobby. But the guests for both our rooms arrived at 4pm when we were boarding our cab to the airport. They could have accommodated our late checkout request but they didn't intend to. They seemed like not interested in retaining guests for further visits. As varanasi is busy and get several tourists. They don't seem to be keen on being guest friendly. This should be the last option if no other rooms are available.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Should be your lost choice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Robert T wrote a review Sept 2023
Cebu City, Philippines138 contributions32 helpful votes
This is a mean greedy hotel. They overcharged everything. Example...31 pieces of laundry, 12 were undies and socks, Rs3750, That's $75 Aus. You can book a boat trip direct for Rs600, the hotel charged Rs1500. That's 60%to the hotel and 40%To the boat. They own their own taxi and overcharge for its use. The driver has no English. Do not stay here.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maps27996077845 wrote a review Sept 2023
1 contribution
Extremely terrible hotel and experience with Rivera Palace. The hotel is literally inaccessible. And the worst part is the service, no care for guests whatsoever. No sense on how to talk to customers and deal with them. These people are just here to loot you. The rooms are terrible as well. This hotel feels more like Rs 500 dharamshala then an hotel. Avoid this place and get a far better deal at same price. Don't fall for trap through MakeMyTrip or other sites or from paid reviews on google. Have experienced it first hand thus sharing the experience here. Want a decent place to stay and want to enjoy the Banaras trip, don't come at this place. It will ruin your entire experience.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Dirty Rooms, Terrible Service and Inaccessible location. Avoid this hotel if you want to have...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mani N wrote a review Aug 2023
1 contribution
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay comfortable. I highly recommend this hotel for anyone visiting Varanasi. I lost my wallet in the that has my husband's and ID cards. Many thanks to Gyanendra who personally took time to get them reprinted before we left.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wander51358609141 wrote a review Jul 2023
1 contribution1 helpful vote
The stag dastave was excellent customer service for the wonderful the room was very nice and clean the hotel lays at the located in the centre place with his accessories to the temple and it is highly recommended this hotel Mr garima Chakravarthy handle group booking very well
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Date of stay: July 2023
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Prerna Mittal wrote a review Sept 2022
3 contributions1 helpful vote
A good hotel with nice location (closer to ghats). Hotel staff was quite helpful and accomodating. Availability of lift made it comfortable fr older people. Special mention to Mr Rahul for making our stay a pleasant one. Overall it was an excellent experience. 😊
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rajini wrote a review Apr 2022
Bengaluru, India2 contributions1 helpful vote
Inspite of booking deluxe room , was offered a room with two separate beds. When i raised a dissent, was moved to a dungeon with no ventilation. The owner shkbit say i am outside and will resolve it tomorrow. We had to ask for towels ,for kettle , water was forzen in the fridge. The hotel didn't give me a bill. Insisted on full payment as soon as we arrived. Inspite of paying 50 percent advice. Behaviour of receptionist was cheap Charlie, he had a leaking nose and the owner still had him on front desk, inspite of letting him know. I am yet to get a bill with gst for stay, taxi, boat visit. Boat visit was poor and we were not close to the aarthi. Pl stay away from this place . Bf ast was ok.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Sagar wrote a review Mar 2022
1 contribution
Hotel Policy is so pathetic that even on grounds of Medical Emergency they are charging full amount from us even that person is dead they will charge full cancellation charges! This is totally not accepted as you guyz are from Service Industry on emergency ground you should consider it !
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sulagna Bandyopadhyay wrote a review Dec 2021
1 contribution
This hotel offers excellent service, all the staff were very cooperative and helpful specially Mr Brijesh and Mr Vijay. The food here is prepared by a Bihari chef. He prepares delicious and sumptuous meals. We thoroughly enjoyed our 4 days at this hotel. 5 out of 5 rating
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shobhit Agrawal, Owner at Hotel Rivera Palace
Responded 28 Dec 2021
Dear Sir/ Mam, Thanks a lot for your valuable feedback.We apologize for inconvenience caused if any.We promise to provide you much better services at your next visit. Thanking you, Regards, Hotel Rivera Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ankit Sharma wrote a review Sept 2021
New Delhi, India1 contribution
I was traveling with my family on this month. My stay was short but nice. Room was spacious for three persons. Bathroom was clean. Breakfast and food was delicious. Staff was co-operative and friendly. Front office staff (Mr. Sonu and Abhishek) is nice and friendly person. Hotel was neat and clean.. Next time we will visit you again. Over all comfortable and nice stay....
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shobhit Agrawal, Owner at Hotel Rivera Palace
Responded 15 Sept 2021
Dear Sir/ Mam, Thanks a lot for your valuable feedback.We apologize for inconvenience caused if any.We promise to provide you much better services at your next visit. Thanking you, Regards, Hotel Rivera Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹2,674 - ₹6,016 (Based on Average Rates for a Standard Room)
LOCATION
IndiaUttar PradeshVaranasi DistrictVaranasi
NUMBER OF ROOMS
12
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL RIVERA PALACE (Varanasi) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hotel Rivera Palace
Which popular attractions are close to Hotel Rivera Palace?
Nearby attractions include Bala Ji Handicraft (0.2 km), The Bed Silk & Pashmina (0.1 km), and Ganga Aarti (0.2 km).
What are some of the property amenities at Hotel Rivera Palace?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Rivera Palace?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Rivera Palace?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Rivera Palace?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Rivera Palace?
Conveniently located restaurants include Aum Cafe, Ashish Cafe, and Itihaas Alley Kitchen.
Does Hotel Rivera Palace have airport transportation?
Yes, Hotel Rivera Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Rivera Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Rivera Palace?
Many travellers enjoy visiting Batuk Bhairav Mandir (1.9 km), Chet Singh Ghat (0.5 km), and Ramnagar Fort (3.0 km).
Is Hotel Rivera Palace accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.