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Hotel Surya, Kaiser Palace

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Hotel Surya, Kaiser Palace
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645 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Surya, Kaiser Palace
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Showing 549: English reviews
New Delhi, India
1 review
Reviewed 17 December 2014

My stay with my family at hotel Surya , Varanasi was comfortable and the services were good particularly the taxi services provided for local site seeing was very comfortable and good.Overall we enjoyed this stay at Varanasi.

Review collected in partnership with Cleartrip

Helpful?
Thank 554rameshkumars
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We are happy to hear you enjoyed staying with us. We hope you will visit us again. More 

Shanghai, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 December 2014

Not a bad hotel in Varanasi. The rooms are spacious. It's a little far from the water/Ghats. What I really liked about this hotel is you can sit outside after a long day, relax, have a bee.The food from their restaurant is excellent. The breakfast is not bad though. They have a really nice pool as well. They have a... More 

Helpful?
Thank cxu161
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for taking the time to review us. It sounds like you enjoyed staying with us. Perhaps there was an autocorrect mistake in the title or another slip-up. We hope you will visit us again. Thank you. More 

The Hague, The Netherlands
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 December 2014

The outside looks great, but the rooms are far from it. We stayed here for 1 night only, thank heavens. The room, booked through a website, was very small and smelled very bad, we only only opened our suitcases for as long as strictly necessary, but that didn't help against the smell of mothballs and insecticides (I hope) that was... More 

Helpful?
2 Thank Yannomanno
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

I'm sorry to hear that you did not enjoy staying with us. Typically, we are more than happy to move a guest to another room if they are unhappy. Perhaps you would have been more comfortable in our Premium rooms, which are a little higher of a price point than Deluxe, but are newly renovated. Our location is perfect to... More 

Travellers are raving about these Varanasi hotels

Southsea, Uk
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 13 December 2014

I stayed here in a group of ten for two nights while visiting Varanasi. I had a single room which was dark and dingy. The frosted window looked straight out onto a brick wall with no view or natural light at all. The toilet bowl was not attached to the floor and I almost fell sideways when using it and... More 

Helpful?
Thank boredinsouthsea
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us a sharing your experience with others. We understand your complaint about the room, and are working on the window situation. Just this month, a new building went up next to us, obstructing the very nice view that was previously there. I will personally make sure to check up on the maintenance issues you have... More 

Taipei
Level Contributor
104 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 December 2014

A group of 5 foreigners stayed here for 1 night in Dec. 2014. The first room they took me was not really functional: no light at the bathroom, the phone doesn't work, and there was a terrible smell. So they gave me the room next door, room still smells moldy, floor peeling off, loose nails hanging out from the desk...... More 

Helpful?
Thank yjmh
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

I am very sorry to hear that you were unhappy with your room. I hope that you enjoyed the other amenities and offerings we have such as our restaurants, gardens, shops, spa, etc. We are renovating our rooms this upcoming year. For now, we are able to keep our Deluxe room category rates very low. Perhaps our Premium rooms would... More 

Ahmedabad, India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 December 2014

We had a great experience at the Hotel. Nice Staff and and very good hospitality. Certainly worth selecting. Good location and value for money. certainly it will be among top priorities next time also

Review collected in partnership with Cleartrip

Helpful?
Thank NimitLadhawala
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. It is very nice to hear that you appreciate our staff and will visit us again. Thank you. More 

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2014

I, along with a group of foreign tourists, stayed in this hotel for two nights in the last week of November 2014. We had a wonderful experience with courteous staff and the overall ambiance. We were perticularly happy with the services in the restaurant where we had all the meals. Apart from a large variety of tasty cuisine, the services... More 

Helpful?
1 Thank satish552014
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your thoughtful comments and compliments about our staff. We are glad to hear you enjoyed our services and we hope to see you soon. More 

Ottawa, Canada
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 December 2014

We stayed 3 nights in November. The staff is 4 star from cleaning to management. The food is excellent and the service exceptional. The wifi cafe, sports bar is a cozy place to hang out. The breakfast room is delightful with an outdoor terasse. The pool is great. It was the best maintained . The area to work on is... More 

Helpful?
Thank LoveToXcountry
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We appreciate your compliments about our staff. We are happy to hear you enjoyed staying with us. We hope to see you again. Thank you. More 

Brisbane, Australia
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 December 2014 via mobile

Check in staff were good tried to accommodate our early arrival so we could get into our rooms. It took them about 20 - 30 minutes to sort out. Rooms were quite large, beds a little on the firm side, bathrooms quite small, good sized balcony in our room. We had a room over looking the hotel grounds. If you... More 

Helpful?
Thank Travis H
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for your review. We are happy to hear that you enjoyed our hotel, especially the restaurant. We will be happy to share your compliments with our staff that you mentioned. Thank you and we look forward to seeing you again. More 

Phoenix, Arizona
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 December 2014

Excellent restaurant, good expressos in bar, excellent spa facility on site, great views and a sea of tranquility in the middle of a busy dusty Indian City. Also the staff is top notch, very helpful. The only negative is having to pay for wifi but it was only $2.50 for 24 hours and had good signal in the rooms.

Helpful?
Thank Grendelll
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for your review. We are glad to hear that you were satisfied staying with us. We hope to see you in the future. Thank you. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S20/51 The Mall Road, Varanasi 221002, India
Region: India > Uttar Pradesh > Varanasi
Price Range: ₹ 3,222 - ₹ 5,895 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Surya, Kaiser Palace staff and other travellers.
3 questions
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Buenos Aires, Argentina
over a year ago

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Questions? Get answers from Hotel Surya, Kaiser Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Walk out balcony is great to have”
 of 5 bubbles laughnbsilly, 1 Dec 2016 | Read review
“Find somewhere else to stay,!!!!”
 of 5 bubbles 351monique, 29 Nov 2016 | Read review
“Had a great view of the oourtyard”
 of 5 bubbles 131kathrynl, 21 Nov 2016 | Read review
“Choose lawn facing rooms”
 of 5 bubbles Abhay_Mishra, 27 Oct 2016 | Read review
“Choose rooms over looking the garden”
 of 5 bubbles Prab_Barooah, 11 Oct 2016 | Read review
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