Lalit and Manju from Canada. We come from Canada almost every year to India and we make sure we go to Varanasi. In Varanasi we look forward to staying with Surya Hotel. This is a hotel with surroundings like a palace. It was a palace originally, and we felt special with superb treatment by the staff members at the hotel. Very courteous staff, even if something is requested late at night it is sent without a fuss. The rooms are clean with all amenities. Most rooms have balconies that overlook the beautiful and green courtyard and also giving us the opportunity to get some fresh air and view people coming for weddings etc. We requested a room with balcony and we were obliged with one. It seems like a perfect place to stay with soothing and relaxed ambience, well mannered staff, free breakfast where almost every item is available and quality of food is good. Local transport is available with ease. We stayed almost for 7 days and had very good experience at the hotel with good room service etc. We look forward to staying there again. We want to thank Shailendra jee for all his help and his smiling face. Lalit and Manju, Canada. December 2022…
Was attended to promptly and efficiently. This hotel was a very pleasant surprise; I have to commend Hotel Surya, Kaisa Palace for their beautiful resort, services and food. My only problem was that I could not get wifi on my Android tablet unless I sat in the lobby. Otherwise, I would highly recommend this hotel.
We have best experienced with Surya.Very good hotel, The Rooms are good, breakfast, lunch and dinner are super service are very satisfy. Mr. Satish Kumar, Mrs Nandini ji are well supported well. A lots of thanks to Surya Kaiser Palace Family....
It was a lovely experience staying at this hotel. Really loved the ambience, the hospitality and more importantly the polite attitude of the staff at the hotel. Would highly recommend this place to anyone!
Very good place, tasteful food, good and fast service, all clean and very reasonably to eat safely in hygienic way and no chili. They also have breakfast and a hotel here, we liked so much that we will come back tomorrow for more haha. They have pizzas, tacos, sandwiches, vegetables and pasta. Good drinks also.
The positives: Fabulous staff and treatment at the spa. Wonderful experience. The gift shop offered henna and the artist was incredible. The meals at night are recommended. The staff who make up your room were incredible. Really helpful and professional. Negative: the sheets and towels need replacing. Disgusting grey and thin and scratchy. The breakfast was t very nice. Too many items were stale and not replaced frequently. There is zero sound proofing. You can easily hear the conversations in the next room, and corridor. Not to mention furniture being dragged about. The accounting is very poor. I checked in and paid for my room. I also took a taxi and in the absence of any instructions paid him direct. On checking out was presented with the room bill AGAIN and demands for 1000 rupee taxi bill which had already been paid! Atrocious accounting. Ultimately the hotel found the payment for the room. I was then told that if the hotel organised a taxi you pay them not the driver. Never communicated. As I suggested if the taxi hadn’t been paid he would be back at the hotel asking for the money. At no time did the front desk staff apologise for the accounting errors. I would not stay here again based on how they do their accounts. …
I highly recommend Surya Kaiser Place hotel for anyone visiting Varanasi who has celiac disease and is on a Gluten-free diet. The staff and service were excellent, and so was the GF food. I enjoyed the food without having any health issues and would visit again without any hesitation.
Situated in the Cantonment area of Varanasi, neighboured by another 3-4 prestigious properties, but we found that Surya Kaiser Palace has the largest Campus, with a well maintained pleasing Garden and a Real Palace to have your BreakFast and the Meals. Comfortable rooms with Balconies overlooking the Garden and the Palace. Winter is not a problem here, as their Rooms are well heated. Breakfast is a great spread with very good and Tasty food. The restaurant with a heritage palace setting,serves one of the best prepared Cuisines in Town. The biggest Asset of this Hotel is their Hospitality Unbeatable, right from the Reception to all departments.House keeping might need a little attention. The KeyMan in the Unbeatable Hospitality is Shailendra Singh, he is a Pro in it. They guide you so well in visiting all the places of Varanasi. A very good option to stay in Varanasi for Sure. A complete Package.…
Rooms were spacious and clean. Beds not very comfortable. Bathrooms were nice. Restaurant was very good. Staff helpful. Spa was very good and very cheap. Close to shopping. Would definitely recommend! The grounds were very nice. Wifi was not the best but serviceable.
Hotel is good ambience wise,staff is good specially Driver Rajeshkumar Jaiswal is very polite,cooperative and helpful ,food is not good tastewise in buffet breakfast they repeat same dishes and that even not tasty.
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