Hotel Surya Kaiser Palace

S 20/51, A-5, The Mall Road Varuna Bridge, Varanasi 221002 India
full view of the property
Traveller (639)
Kaiser Palace view from our cafe and rooms.
Room & Suite (265)
Bar at the Hotel Surya, Kaiser Palace
Dining (126)
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₹5,448
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Breakfast included
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₹5,940
Fully refundable before Thu, 2 May
Breakfast included
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₹4,493
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About

4.0
#29 of 224 hotels in Varanasi
3.7 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full-service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool and access to the spa.
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Property amenities
Free parking
Wifi
Pool
Yoga classes
Free breakfast
Badminton
Boating
Children's playground
Secured parking
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Walking tours
Children's television networks
Kids' outdoor play equipment
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Hindi, Nepali, Urdu
1,069Review11Q+A100Room tips
Traveller rating
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Detailed Reviews
FourTravel2013 wrote a review Jan 2020
Auckland, New Zealand167 contributions91 helpful votes
3.0 of 5 bubbles
Our family stayed in two rooms. The hotel grounds are well kept but sadly the hotel rooms are very tired and require a lot of maintenance. The beds are uncomfortable, one shower flooded the entire bathroom floor including around the toilet, the toilet was over filling the first night, the next night was not filling at all so we had to use buckets of water to flush it. Some light bulbs were not working. We requested from housekeeping a hairdryer to be sent to the room, this never arrived. The plug on the cord connecting the phone to the receiver was broken and kept falling out while using the phone. One room was on the 1st floor overlooking the bar and was extremely noisy. The bar tables and drinks menus were sticky, while the same venue resembles a tragic looking 1970’s nightclub.
Dinner was okay but the breakfast buffet was average.
We would not stay at Hotel Surya Kaiser Palace again.
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Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay M, Operations Manager at Hotel Surya Kaiser Palace
Responded 1 Feb 2020
Dear Guest, Namaste from Surya, Kaiser Palace!!!! We thank you for your valuable feedback. We regret the unpleasant experience you had during your stay. We have notice of all your concerns & ensured corrective measures in these regards. I assure you of using your feedback as a learning tool to improve & work on guest satisfaction. Looking forward to seeing you again. Regards, Ajay Mishra Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vijayamohan k wrote a review Nov 2021
Noida, India252 contributions25 helpful votes
+1
5.0 of 5 bubbles
We 4 persons on a Trip to Varanasi Stayed at Surya Kaiser Palace Hotel on 31st Oct and 1st Nov 2021. We did a bit of research before booking and satisfied with the hotel and booked it. But the hotel was beyond our expectations in Hospitality and in taking care of Guests. The Rooms are spacious with clean sheets and very clean Bath Room. Sufficient toiletries and towels are provided and the House keeping is very Responsive. Coffee and Tea sachets were provided and Electric Kettle is available in Room.
There is huge, safe and guarded parking and the Hotel grounds are Huge, with a very nice Garden. Food in the restaurant is very good but is definitely bit expensive.
Hotel arranged a Cab for us to visit temples at very reasonable price. The Driver Mr Nandlal is decent and an excellent person and he not only took us to all the Temples and accompanied us up to Temple. He voluntarily Helped us through out the trip and we are very much Thankful to him. The front desk is very co operative, particularly Mr Sailendra who made all the arrangements for us and always available in person or on Phone to guide us on the trip. Thanks to the Hotel our pilgrimage to Varanasi is fulfilled totally. I strongly recommend this Hotel who are on visit to Varanasi.
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Date of stay: October 2021
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Garden View Rooms are good where one can sit in Balcony and enjoy Coffee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Mishra, Other at Hotel Surya Kaiser Palace
Responded 17 Jan 2022
Dear Guest, Greetings of the day!!! We thank you for feedback. We are happy that you liked our hotel. We're extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, even during such unprecedented times, are a great boost to our overall functioning and morale. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations We thank you for appreciating all our earnest efforts. We look forward to being of service again and ensuring that you experience our best hospitality on all your visits Regards, Ajay Mishra Operations Manager
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Nakul Kedia wrote a review Aug 2022
7 contributions5 helpful votes
3.0 of 5 bubbles
Rooms: Average. Always go for the ones with the balcony. Other rooms are as good as a basic business hotel.

The housekeeping's default answer is always NO.
They were unwilling to provide extra bed and pillow (provided only mattress) for an extra guest for which they charged INR 800+GST
Had to fight for basic amenities.

Reception and Waiting Rooms and Porter Service: The staff at the front desk were always polite and willing to help. The porter services were great. We had requested for an early check-in that the hotel provided and also helped with our luggage in a well designed waiting room post checkout.

Complimentary Breakfast: This hotel had the worst service for complimentary breakfast. The food quality and taste was very bad in a city like Banaras which is famous for its authentic food culture. On top of it, the behaviour of the then in-charge Mr. Pramod was very bad. He was extremely rude and denied service when we asked replacement for a half-cooked "uttapam".

Mr. Pramod's behaviour ruined our morning and he may be the sole reason I might not visit this place again, instead of it being a beautiful property.
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Date of stay: August 2022
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Always go higher floor rooms with balcony.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Mishra, Other at Hotel Surya Kaiser Palace
Responded 2 Sept 2022
Dear Sir, Greetings of the day!!!! We thank you for your feedback. We are really sorry for the inconvenience caused to you. We have notice of all your concerns & ensured corrective measures in these regards. We look forward to being of service again and ensuring that you experience our best hospitality on all your visits. Regards, Ajay Mishra Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shantanu M wrote a review Mar 2022
1 contribution
5.0 of 5 bubbles
A nice cosy place to stay with all amenities. Clean linen and washrooms. Rooms were also perfectly arranged according to my instructions. The buffet breakfast was also well laid with various items on display. A delight for the food connoisseur. Overall a nice place to stay in this City of Temples.
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Date of stay: March 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Mishra, Other at Hotel Surya Kaiser Palace
Responded 2 Apr 2022
Dear Guest, Greetings of the day!!! We thank you for feedback. We are happy that you liked our food & the hotel. We look forward to being of service again and ensuring that you experience our best hospitality on all your visits Regards, Ajay Mishra Operations Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Virat Gautam wrote a review Jan 2021
Varanasi, India7 contributions
5.0 of 5 bubbles
Very Delicious food ..with good service ,old style restaurant looks like i am in old fort or palace ,cool and soothing environment .Always enjoy the food and atmosphere with reasonable price.
Food is not very expensive but quality and taste is mind blowing.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Mishra, Other at Hotel Surya Kaiser Palace
Responded 9 Feb 2021
Dear Guest, Greetings of the day!!! We thank you for the feedback. It was kind of you to take time out to share the experience. We are glad that you enjoyed our food , ambience & the palace. We would appreciate if you could review us on our Canton Royale page also. We look forward to being of service again and ensuring that you experience our best hospitality on all your visits. Regards, Ajay Mishra Operations Manager
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pilgrim_gsa wrote a review Mar 2023
New Delhi, India1,249 contribution305 helpful votes
4.0 of 5 bubbles
Located in Cantonment area this is an ex palace heritage hotel .
Very busy with package tours and weddings in the hotel.
Breakfast spread same every day and not much at offer .
Rooms aren't big too and though they provide quickly from housekeeping but need to totally discard their stock of worn out towels of usage over years .
There are many modern hotel options around the hotel that need to be probed before booking at the high rate the hotel sells for .
Very very erratic WIFI ..it did not work for 2 full days !
Read more
Date of stay: March 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vishwa Deepak Shukla, General Manager at Hotel Surya Kaiser Palace
Responded 8 Apr 2023
Dear Guest, Greetings of the day!!!! Thank you so much for sharing your valuable comments & feedback, We are extending our apology for the inconvenience caused to you. We have noticed all of your concerns & ensured corrective measures actions in these regards. We look forward to being of service again and ensuring that your experience our best hospitality on all your visits. For your future tour or visit in Varanasi, kindly contact me so, that i can make your all arrangements personally. Warm Regards, V. Deepak Shukla Deputy General Manager
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Ian R wrote a review Jan 2020
Richmond, London, UK86 contributions52 helpful votes
4.0 of 5 bubbles
The old royal residence and other newer buildings, set around a peaceful lawn, make a tranquil and charming setting.
But once I reached my room, disappointment came. There were several, large clumps of black hair on the floor; the fan in the AC/heater unit was broken, so that the unit did not work; and the bathroom extractor fan was also broken. In a well-run hotel such things would have been noticed, and fixed immediately.
The restaurant restored my good humour. The food was excellent and the staff very efficient, pleasant and courteous. There was delightful, live Indian classical music each evening during my stay. The music was unobtrusive, and there was apparently no expectation of a tip.
The location is convenient for the airport and main railway station, as well as for Sarnath. But it is less convenient for visiting the Golden Temple, the ghats or the Bharat Kala Bhawan Museum at Benares Hindu University. I had stayed a few nights at an hotel on the ghats recently, and so did not mind being away from them during my stay at Surya.
The travel desk organised a car and driver efficiently, at a reasonable price.
Read more
Date of stay: December 2019
4.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: I stayed in a luxury room on the first floor, with a balcony over-looking the lawn. This was...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay M, Operations Manager at Hotel Surya Kaiser Palace
Responded 11 Jan 2020
We thank you for the feedback. It was kind of you to take time out to share the experience of your visit, and we are glad that you were pleased with the hotel’s facilities and services, and had an enjoyable stay except for the room. We regret the inconvenience faced by you for the room. We have taken corrective measures for your concern. We look forward to being of service again and ensuring that you experience our best hospitality on all your visits. Regards, Ajay Mishra Operations Manager
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TheWorldNut wrote a review Dec 2021
Bangalore District, India594 contributions152 helpful votes
+1
3.0 of 5 bubbles
Surya hotel is an ex-palatial property converted to an hotel. No doubt the hotel grounds and restaurant still reflect the legacy, the decor, the furniture has a royal and tasteful semblance, however the reception, the rooms interior and the service are sub par. To get an extra bed we had to ask for 4 times and that too when it was booked and paid for in advance and the reception was far from being helpful. The rooms also need some uplift, the pillows were all lumpy and the bathrooms lacked basics. Nevertheless food was still a high point. Do ask the restaurant staff for the thali or ask what they would like to suggest.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Mishra, Other at Hotel Surya Kaiser Palace
Responded 17 Jan 2022
Dear Sir, Greetings of the day!!!! We thank you for your feedback. We are really sorry for the inconvenience caused to you We have notice of all your concerns & ensured corrective measures in these regards. We look forward to being of service again and ensuring that you experience our best hospitality on all your visits. Regards, Ajay Mishra Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VARANASI Walks wrote a review May 2021
Minneapolis, Minnesota23 contributions6 helpful votes
5.0 of 5 bubbles
We decided to take a 2 day retreat in our city at the beautiful Surya Kaiser Palace. Temperature check and sanitiser. Limited staff keeping social distance and wearing masks.

Dinner on the lawn was available. Menu is fantastic and cold beer available. Swimming pool is closed but check on the current status.

If you need a good reasonably priced hotel that is comparable to the larger 5 star properties with the comparable care and even better service I highly recommend it.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Mishra, Other at Hotel Surya Kaiser Palace
Responded 17 Jan 2022
Dear Guest, Greetings of the day!!! We thank you for feedback. We are happy that you liked our food & the hotel. Swimming Pool was closed due to Covid restrictions. We look forward to being of service again and ensuring that you experience our best hospitality on all your visits Regards, Ajay Mishra Operations Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeremy J wrote a review Nov 2022
2 contributions
5.0 of 5 bubbles
Hotel Surya is one of the nicest hotels I have ever stayed at. As soon as you walk onto the grounds, you feel as if you are no longer in a chaotic Indian city.

Staff was helpful and courteous. They offer many services such as laundry, taxis, money exchange, etc. Each time I utilized these services, they were prepared and quick.

Rooms were very clean and luxurious. Balconies that overlook the courtyard are a nice touch.

The restaurant was very good. Having experienced it both in room service and sitting down for dinner, it was great in both situations. Complimentary breakfast was very enjoyable too.

Overall, I can't recommend this hotel highly enough of you are heading to Varanasi. Be aware that the cantonment area if around 30 minutes away from the city.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Mishra, Other at Hotel Surya Kaiser Palace
Responded 24 Nov 2022
Dear Mr Jeremy, Namaste from Surya, Kaiser Palace!!!! We are so glad to hear that you enjoyed your accommodations , our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Regards, Ajay Mishra Operations Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trinh N asked a question Aug 2021
What airpot near this hotel?
Answer from Kushal-Chatterjee
Kolkata (Calcutta), India326 contributions14 helpful votes
Lal Bahadur Shashtri Airport, Varanasi
Ganu r asked a question Mar 2019
New Jersey151 contributions39 helpful votes
Everything is available in this hotel. Remember it was built by Maharaja of Nepal.
Answer from Ganu r
New Jersey151 contributions39 helpful votes
Here is the contacts for your info it is from their website. Operation Manager - Mr Ajay Mishra - Cell: +91 8853002359 Call Mr.Ajay Mishra he is a good man I met.
Answer from Ganu r
New Jersey151 contributions39 helpful votes
There are plenty of guides in fact the place is full of them but ask the hotel they will give one and they take the responsibility.
Roger D asked a question Jul 2018
55 contributions27 helpful votes
U have any transport to the main ghats for morning arthi?
Answer from RAJEEV099
Varanasi, India581 contributions104 helpful votes
Their travel desk can arrange
KS Grewal wrote a tip 21 Apr
Gurugram (Gurgaon), India3 contributions
5.0 of 5 bubbles
"Spend time in the garden in the evening and the pool."
Read full review
Vinith Vijayan wrote a tip Mar 2024
Thane, India45 contributions4 helpful votes
4.0 of 5 bubbles
"pool can only be visited by using your room key hence assuring of privacy. Use cars from the hotel as owned by them assuring good service"
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Stacy wrote a tip Jan 2024
26 contributions6 helpful votes
5.0 of 5 bubbles
"They also had massage services. I had a nice massage, but I had to ask hem to get a clean towel. I have no idea why they would reuse them."
Read full review
jbabed wrote a tip Dec 2023
Auckland, New Zealand89 contributions11 helpful votes
5.0 of 5 bubbles
"Book early."
Read full review
Sunil S wrote a tip Dec 2023
1 contribution
5.0 of 5 bubbles
"Don't hesitate to go & stay at this property. The building is old charm. Next door is The Clarks, a must visit."
Read full review
Not the right property for you?
There are more places to choose from in the Varanasi area.
PRICE RANGE
₹4,503 - ₹5,921 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
surya hotel varanasi
LOCATION
IndiaUttar PradeshVaranasi DistrictVaranasi
NUMBER OF ROOMS
75
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL SURYA KAISER PALACE (Varanasi) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hotel Surya Kaiser Palace
Which popular attractions are close to Hotel Surya Kaiser Palace?
Nearby attractions include St. Mary's Church (0.4 km), JHV Mall & Multiplex (0.4 km), and Curio Cottage (0.3 km).
What are some of the property amenities at Hotel Surya Kaiser Palace?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Surya Kaiser Palace?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Surya Kaiser Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Surya Kaiser Palace?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Hotel Surya Kaiser Palace?
Conveniently located restaurants include The Palate at Ramada Plaza by Wyndham JHV Varanasi, Tadka at Ramada Plaza by Wyndham JHV Varanasi, and Canton Royale Restaurant.
Are there opportunities to exercise at Hotel Surya Kaiser Palace?
Yes, guests have access to a pool and yoga classes during their stay.
Does Hotel Surya Kaiser Palace have airport transportation?
Yes, Hotel Surya Kaiser Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Surya Kaiser Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Surya Kaiser Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Surya Kaiser Palace?
The staff speaks multiple languages, including English, Hindi, Urdu, and Nepali.
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