The property has everything you need for a comfortable stay. The staff is well behaved and will assist you whenever needed. Hygiene standards are maintained as rituals by the staff. Also it's in the vicinity of Sarnath Temple which makes it worth staying. Will surely recommend you to visit there...
I have been a loyal customer to Fern Residency since 2016. My first visit was in Ahmedabad and experienced a hotel experience like never before. Instantly I became a fan of Fern Chain of Resorts. Professionally I travelled to Fern properties in Mumbai like 7-8 times. Personally I travelled to Fern properties in Solan, Jaipur, Mumbai and Varanasi. This time, for the first time ever I feel like I have checked in an Oyo Property. We travelled from Chandigarh on road. By driving 1100 KMs in a day, we reach the property at an ofd hour that check in was not possible.... We understand that, but on requesting the person to take some extra charges but let us check in early. The front desk guy replied like we are a security personnel to let us enter the airport without a ticket. Then after 15 minutes, he calls us and say let me allot you a room by paying some extra bucks. Ok, we are fine with it. But the room he allotted was not at all satisfactory. It had tainted windows with no outside view, and the bed was not well tucked, when complained about it, again the reply was stubborn. Since we were tired, hence we refused to raise any voice or did anything and chose to sleep. Then in the morning we wished to speak the manager, on which we failed to get him. Then in the afternoon, we asked for some extra body wash to which we were refused saying we cannot give more than 3 body washes in a day. Understood, but could have said that in a better way? Inshort, the hospitality is like of a Dhaba. This kind of behavior was never expected from FERN PROPERTIES. Highly disappointed. PS: Would have never if the staff knew how to behave like the others behave in the hospitality industry. Seems like no one ever graduated here... Basic line of responsibility and respect is missing. …
Overall stay was very much conformable and enjoying. The service was excellent and all staff are very much cordial and helpful. The room was very much comfortable and with modern amenities. Location wise hotel is placed in good location and away from crowded place. Only suggestion, for FIT booking the portion of food served is too much of quantity and wastage of food is not desirable. So, this area should be considered with reasonable quantity and pricing.
The Hotel was good, Our overall experience was excellent. The staff were very humble and co-operative. The rooms were very good and comfortable. The food was very tasty. The hotel Ambience is very peaceful and pleasant.
Service is great , Especially Mr Anukul , restaurant manager took good care of us . Food is great , Rooms are very clean . Security is tight .Following all necessary COVID protocols . Very near to Sarnath , Airport is 30minutes drive .
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