COSTA RIVIERA HOTEL (Varanasi) - Hotel Reviews, Photos, Rate Comparison

Well The main entrance is little confusing from main road. The entrance just opposite from main road on the side road but the map on mobile is not define it . But from the main road side underground entrance for the vehicle parking for the hotel which is not understandable for the first time coming guest . When the guest reach the main entrance with own vehicle, then the staff told that the parking is on other side or on main road , so again the guest goes to main road side to park the vehicle in underground parking in my experience the numbers of staff are less in the comparison , numbers of Guests. So on the main desk I had wait for more then 10 min. No helper or waiter was provide for transfer the luggage in room, so on last i was do it myself. Room service was also delay. Room is fine with good space for luggage. Bedsheets are clean but I used my own bedsheets and pillow covers because of COVID Toilet is fulfil with toiletries. Hot water is available all time. In Breakfast some north Indian and south Indian food items was available which was fine . Proper underground parking is available . Same name there are two hotels form the same owner. One is higher star rating and one is lower star rating. too many other guest confusing when hey are reached on the other property , because on the google map the route will define the route for other property and the first time coming guest can not understand , when the reached on main desk then the staff said that the booking is on other property.…

Date of stay: December 2020

Value

Rooms

Service

Trip type: Travelled on business

1 Helpful vote

Helpful

Share

Rutika Sao wrote a review Jan 2021

1 contribution

Appreciation for Ashish Jaiswal

This is Vijay Sao. We had a pleasant stay at hotel riviera.The hotel people showed us good hospitality.There restaurant facilities and staff both are amazing. Ashish jaiswal who was the Concierge on the front desk was very polite and always ready to cater there customers. Thank you for the services.

Date of stay: January 2021Trip type: Travelled on business

Helpful

Share

The Sunday Suppers wrote a review Jan 2021

Mumbai, India26 contributions20 helpful votes

Must visit

We loved this hotel , from the stay to hospitality to buffet. Buffet had so many options. It’s a very modern hotel in this city. Rooms very amazing and spacious. The hotel has a lift. Buffet had so so many options. Bred butter toast, Indian food , South Indian etc. at such an economical price you get so many services. Very very very happy. Thank you to the hotel manager and his amazing team

Date of stay: January 2021Trip type: Travelled on business

1 Helpful vote

Helpful

Share

Jay G wrote a review Mar 2020

Brisbane, Australia49 contributions30 helpful votes

Ripped bedding, bathroom with no door and RUDE front desk staff

Stayed here for just one night and that was enough for me to never return. Never met such RUDE & INCOMPETENT staff in any of my travels. When settling the bill, the guy behind the desk yelled "I have no change and it's not my problem to get change." Other issues were: (1) Located in an extremly busy intersection with traffic noise 24/7. Can't sleep a wink. (2) Ripped sheets, pillow cases and towels. (3) The bathroom door has been ripped out. The hinges were left hanging. There was no door to close while showering or using the toilet. (4) No shower curtain STAY AWAY!!!

Date of stay: February 2020

Helpful

Share

Amit Kohli wrote a review Feb 2020

New Delhi, India1 contribution1 helpful vote

Pathetic Hotel and staff.....

Except the Doorman everybody lacks courtesy and don't have any clue about customer service or what the customer is asking for or saying!!!, when asked for a manager they got me a Front Office Associate to speak to!!! Very Bad experience, would never recommend to anybody.......

Date of stay: February 2020

Rooms

Cleanliness

Service

Trip type: Travelled on business

1 Helpful vote

Helpful

Share

PreviousNext