Start with location,hotel is located in too narrow & over crowded lane, parking in basement smells like hell..rooms are from 1980's...smelly to spoil your trip...THEY DON'T HAVE PROPER AIR CONDITIONER IN ANY ROOM,AIR COOLERS DUCTING WHICH ARE OUT DATED & NOT WORKING,Food is over priced... All in all don't think of this hotel look for some better option
In Dec'19, stay at Hotel Plaza Inn in Varanasi. It is very close to Varanasi Railway Station. Rooms are very good with all amenities like TV, small refrigerator, tea preparation kit, hot water, etc. Service is very good. In house restaurant and bar are also there.
This hotel is very convenient from the point of view of its nearness to railway station. But is situated in a narrow lane. Once you are in, it provides you with all good rooms, bathrooms, etc with dining halls etc. It does have lift and staff would take your luggage to your room. A TV with most prominent channels is available. Good reception hall and cloak room etc. There is one silk saree shop for those who might have missed a chance to buy one.
I had stayed here.This was the great experience with Plaza Inn Rooms. Thanks for providing such an awesome deal in very nominal rates.Clean room, good linen and Great services with Good Food (Nominal charge) and hotel Staff to help you out even without your request. our experience was very good
Rooms are small, where the at reception on enquiry say its double bedded room and not double room. provide Only one towel for couple, second towel is given only on asking every day. door mat at bathroom is full of sand/dirt/dust, not replaced even after asking during our stay of 10 days, so we put it aside. when we entered the room first time upon allotment the bath room was not kept cleaned and the toilet seat was soiled when asked to get it cleaned, they say the cleaning will be done only next day morning. Wifi password is not given despite requesting for the same every day. One day night reception people said its on payment basis @ Rs 100 per day. when asked day time reception people said wifi is full ( not able to understand what it means) and password will be given as and when vacancy arises. on some other day reception people said wifi is not working. AC is non functional Otherwise its ok to stay there as the transport facility available even in the middle of the night due to the location being nearer to the railway station. Room service available. Hot water available from 4 AM…
The hotel is walking distance from railway station. The hotel building and other infrastructure is really good. It can be a premium hotel but the management has not invested on quality of service. They could not provide basic toiletries. Even the reception area seemed gloomy. My point being the hotel does not meet the expectations set by it's exterior. The restaurant's food is good.
The exteriors are misleading. The hotel has poor standards of hygiene. The surroundings is also cramped. Linen offered was reused without having been cleaned. Staff seems helpless on complaints as management has not empowered them to act.
Rooms are spacious but facilities are very basic. The washroom is big but the facilities are very minimum.There is a scope to improve further if the management wants. Location is very good. Their is a lot of chance for improvement considering the spacious property and location.
I am a guest at the Hotel Plaza Inn, Varanasi from 24th April and till date in Room No 203. It has been a very awful stay and experience with your hotel staff. Courtesy, Sense of Hospitality, Behavior, etiquette, all these values are missing from your deployed staff and specially your Admin Manager Mr. Chandi Hazra. Mr Chandi Hazra, a so called business minded person, thinks that money/profit (By means of cheating) is over and above the guest and hardly cares about the guest's sentiments. I have been a long staying walk-in guest and have raised issues with the room rent (ie. available on various online portals for your hotel and for walk-in guests at the hotel). None of your staff helped me with the option of online portals where in room rates are way cheaper as you offer for a walk-in guest. When i wanted to discuss this with your hotel staff, they resisted the discussion initially later on your Admin Manager called me up. The way he managed the query was even more shocking and was full of embarrassment for me as if i am a roadside guy (We show some courtesy even to the as well). Even after raising my concern with you, and your assurance for a solution, I am still waiting for someone who can fix my queries and help me with a solution for the mental and emotional torcher your staff have made me through.…
This is an old property, around 500 meters away from Varanasi Cantt. Railway Station. The hotel is in the heart of city. There is no parking near the hotel. The front road is very congested. Tourist buses can not go upto the hotel and have to be parked around 100 meters away. Only cabs can be taken upto the hotel. Rooms are neat and clean. Spacious rooms. Air condition working nice. Quality of Food is good. Tariffs are slightly on the higher side. Smooth check and check out. Front desk staff are customer friendly.
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