Hyatt Regency Lucknow
Vibhuti Khand, Gomti Nagar, Lucknow 226010 India
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#26 of 480 hotels in Lucknow
Location
Cleanliness
Service
Value
Travellers' Choice
Experience Hyatt Regency Lucknow, ideally situated in the vibrant business district of Vibhuti Khand, Gomti Nagar. All contemporary styled spacious guestrooms feature luxurious bedding, floor–to-ceiling windows, complimentary Wi-Fi and ergonomic workspace. From authentic Italian, Awadhi and Chinese cuisines to healthy menus, an exceptional dining experience awaits you. To help you de-stress and unwind, the hotel offers an outdoor swimming pool, 24 hour fitness centre, a full-service spa with pampering spa treatments. Our encompassing experiences and unparalleled services will refresh the guest every day.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Kids stay free
Babysitting
Valet parking
Wifi
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Dining area
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Trendy
Languages Spoken
English, Hindi
Location
64Somewhat walkable
Grade: 64 out of 100
61Restaurantswithin 1 km
4Attractionswithin 1 km
1715Reviews11Q+A100Room tips
Reviews
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The Hyatt Lucknow was amazing! Special thanks to Vaishnavi, as usual you have been a troubleshooter just like "Hanumaanji", just make a wish and you make no stone unturned to fulfill it and that too with same enthu and smile on Face, her team is also smart say at the front desk—Saurwa, Kunal, Sheesh, and Aman—for their exceptional service. Thanks to Deeksha also for helping in deciding pre-Booking even though see was on Leave. The travel desk was fantastic too, thanks to Pawan, Asharam, and Mahendra. At Dinning Floor Rajneesh was incredibly sweet, I have seen him managing even high time crowd so efficiently with other team member say Sachin, Aditya, Tanushree, and the entire team made our stay superb. Overall, a delightful experience with outstanding service from a fantastic team.…
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded yesterday
Dear Shailendra, Thank you for taking the time to share your experience at Hyatt Regency Lucknow with the TripAdvisor community. I sincerely appreciate your kind feedback to our brilliant hosts; it makes me proud. I am happy to hear that we are able to deliver the highest standard of service and meet your needs and go beyond to exceed your expectations. Thank you once again and we are very keen on welcoming you back on your next visit to Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
already submitted. check in and check out was too slow. i could not get my room service bill due to long queue and service time per guest was too long. also just two lifts for so many rooms in 11-12 floor is bit frustrating and both lifts were slow. loft usage is higher at morning time of checkout and breakfast (level 1)
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded yesterday
Dear Guest, Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible hospitality, uncouth and indifferent staff, they don’t care if you are holding a baby, or you are a senior citizen. There are only 2 lifts which are forever busy, keep waiting for 10 mins everytime you need to go to your room. It took them two hours to bring the luggage down to the lobby at the time of check out but there were atleast 6 people standing at your car at the time of leaving- acting all friendly. Never staying again at Hyatt Regency Lucknow. If at all anyone was nice, it was only to request good feedback. One night Stay booked for 04-05 December 2023, 2 rooms booked under the name- Saurabh Singh.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Definitely avoid staying here during peak seasons.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 4 days ago
Dear Iisha, Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
When everything goes wrong (at first), things can still go very right! Some context for readers. My wife and arrived in Lucknow just after a wonderful stay at the Andaz Delhi for our friends' wedding. As a Globalist and general Hyatt enthusiast, I was excited to stay at the Hyatt Regency Lucknow, which given all of my research is (and still is) the best Hotel in Lucknow. As you guessed, the stay started off rocky. I arranged for an airport pickup with the hotel and when I arrived (around 3:44 PM or so) the Suite I had booked turned out to be not ready. The front lead, Sonali did her very best to assure me that our room would be ready soon (as there seems to be have been full occupancy upon arrival). We were ushered into the very excellent Roccas and treated to some Masala chais as we waited...and waited...and waited... Around 5:08 PM or so, we were finally issued our room keys by the very personable Shees, and we headed up to our room, and my wife was greeted by a little eight legged critter. You know what they say, happy wife, happy life. At this point, having experienced the height of service at the Andaz Delhi, I'm a bit upset. My wife doubly so. Given the current situation, in my head I pictured the stay going a particular way. We had 4 more nights and none of my thoughts were positive. Literally minutes after we walked into the room, I was greeted by the very capable Rooms Division Manager Piyush who profusely apologized, not only for the delay but also for the unfortunate encounter with our little friend. We had a bit of back and forth and he left me with a very confident: "Mr. Lee, do not worry, we will turn your stay around." And turn them around he did. The very next day (2/4) Piyush and his team moved my wife to a brand new suite, which he had housekeeping super deep clean. He did this on a sold out night when all the rooms were to be accounted for, (I didn't even ask for a room change). Then Piyush and Sonali personally came to our room to hand deliver some of Lucknow's signature chikankari's which was a very thoughtful gesture. The day after that (3/4), I was able to have a chat with the GM of the Lucknow Regency, Mr. Mendonsa who had heard about my initial experience and wanted to ensure that the hotel took care of me. It was particularly inspiring to hear from him personally as it made me feel very valued not only as a guest, but on a personal level, like he truly wanted to take in my feedback and push the hotel to greater heights. That's a great GM. "This is the best hotel in Lucknow," I was told; and honestly after completing my stay here and seeing how hard all the staff work, I believe it. The property has very comfortable beds (in my case the Suite). Food and beverage at all of the facilities was excellent, from Rocca's to China House (I highly recommend trying China House if you get a chance, it's very good).The breakfast buffet is also very extensive as well as well serviced. The location is in a very central location of Lucknow with easy access to shopping areas and it felt very secure (with security checking vehicles and guests upon entry). Arranging for transportation via apps like Uber was also a breeze from this location. What I noticed that even though my initial experience with the hotel started off negative, by the end of it, it became a very positive one. The front desk staff was always going out of their way to greet me (particularly Sonali and Shees). The food was very good. Following the room change, no room issues. As an aside, throughout the stay, Piyush made it his personal mission to ensure my wife and I's comfort (he later told me he lost sleep over it). From arranging a return ride to the airport for my wife and myself, to just being helpful and responsive on Whatsapp, he showed remarkable care and empathy and I can say his diligence was the difference maker here. I know that the entire staff takes great pride in providing excellent service, and honestly everyone can have a bad day. Thank you everyone for turning our stay around! We will be back! …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: You must eat at the China House (open 7-11 PM) if you can. Roccas has excellent food and serves...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 5 days ago
Dear Valued Guest, Thank you for taking the time to share your experience at Hyatt Regency Lucknow with the TripAdvisor community. I sincerely appreciate your kind feedback to our brilliant hosts; it makes me proud. I am happy to hear that we are able to deliver the highest standard of service and meet your needs and go beyond to exceed your expectations. Thank you once again and we are very keen on welcoming you back on your next visit to Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the property is located well within Gomti Nagar, food in general is great but that’s all one can talk good about this hotel. The service be it at check-in and check out (front office) or at the breakfast restaurant or any of the restaurants is just pathetic. Overall cleanliness is just forgetful devoid of being called a five star!! The service except for few individuals here and there is just pathetic. The waiters and staff busy talking amongst themselves and not bothered to attend to guests or take care of cleanliness or hygiene. No order in channelising large groups. Very noisy ambience and just can be avoided for your stay. Better options are available in and around Gomti Nagar.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 1 week ago
Dear Guest, Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are very disappointed with the services given by the hotel staff They don't know what is available or the waiter took the order and came after 40 min and informed us that particular things were not available when we asked the waiter to call your manager Also the manager doesn't come on time when we tell all the story to the manager after that manager anup started argument with us
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 1 week ago
Dear Guest, Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was not all supportive, They were rude and adamant. Being a discoverist member I always had option of complimentary laundary and breakfast but this time neither of it was given. I stayed with my family but room was not prepared, even after confirming at desc. Everything in the room was as per single occupancy. Had to pay 1000 rupees for laundry which used to be complimentary. Other hyatt properties are not doing same but hyatt regency lucknow has different rules. I was never informed about same through any msg, call or email intimation. Would never wish to stay in this hotel ever and neither would recommend same to others.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 1 week ago
Dear Tej, Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hyatt Lucknow Beautiful big modern hotel. Good sized standard double rooms, lovely monsoon type shower with nice toiletries. Wi-Fi is available throughout and was fine for our needs (Facebook etc). All dining is buffet style, plenty of choice. Bar prices are high as expected in a large hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experience at Hyatt Regency Lucknow with the TripAdvisor community. I sincerely appreciate your kind feedback to our brilliant hosts; it makes me proud. I am happy to hear that we are able to deliver the highest standard of service and meet your needs and go beyond to exceed your expectations. Thank you once again and we are very keen on welcoming you back on your next visit to Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 2nights with my family and right from valet services to front desk, housekeeping, F&B service everything was a mess. Let me start with the front office- No greetings, no presence acknowledgment, no courtesy, no smile. After a 7-hour drive to Lucknow, we had to wait for about 20 minutes to get the room without any welcome, greetings, welcome drink etc etc. Upon reaching the room we had asked IRD to get us warm milk for the baby which finally arrived after 15 minutes and that too including multiple follow-ups. After check-in-the baggage didn't arrive for about 15 minutes, i even called reception and then it didn't come for another 10 minutes, then I finally had to go down to the lobby and ask bell boys to deliver the luggage. This all happened even after identifying my luggage to the one who took my check-in At night when we stepped out and on our way back to the hotel requested the duty manager to place warm milk in the room. The request was not met even though we took 15 minutes to reach the hotel. I had to call from my room to follow up and the milk was finally delivered after 10 minutes of follow-up. This exactly happened the next day noon and night without any improvement in services. Multiple follow-ups with housekeeping for fresh towels and toiletries, multiple follow-ups with IRD for orders and milk, and multiple follow-ups with the front office for any other services. The staff just has no sense of urgency or accountability and one keeps doing the follow-ups with them. One of the days when I went to their Bar I found no servicemen to help me however Housekeeping Manager, Chef, and some other folks were enjoying the cricket final and had no basic courtesy to acknowledge the guest's presence because I kept looking for someone to take my order and they kept enjoying the match by ignoring me. On the first day, I requested a valet to clean my car and he agreed and took my mobile number too however the next day I saw my car in the same condition. Upon asking, no one had a clue whether I even requested car cleaning and they kept blaming each other "raat wale ko humein btana chahiye that hum abhi tak clean karwa dete and blah blah blah"…
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 1 week ago
Dear Gywahi, Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay. Beautiful property & courteous staff. Would like to specially mention bellboy Asharam & Biplab at the restaurant. Also Aman Kalra of the Front Office who guided us to the specialities of Lucknow.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 2 weeks ago
Dear Parna, Thank you for taking the time to share your experience at Hyatt Regency Lucknow with the TripAdvisor community. I sincerely appreciate your kind feedback to our brilliant hosts; it makes me proud. I am happy to hear that we are able to deliver the highest standard of service and meet your needs and go beyond to exceed your expectations. Thank you once again and we are very keen on welcoming you back on your next visit to Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$83 - $127 (Based on Average Rates for a Standard Room)
LOCATION
IndiaUttar PradeshLucknow DistrictLucknow
NUMBER OF ROOMS
205
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Claim Your ListingHYATT REGENCY LUCKNOW - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Hyatt Regency Lucknow
Which popular attractions are close to Hyatt Regency Lucknow?
Nearby attractions include Mystery Rooms (0.7 km), East End Mall (0.8 km), and Kaarigari (0.6 km).
What are some of the property amenities at Hyatt Regency Lucknow?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Lucknow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Lucknow?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Lucknow?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Lucknow?
Conveniently located restaurants include Rocca, Kava, and Luk Jin.
Are there opportunities to exercise at Hyatt Regency Lucknow?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hyatt Regency Lucknow have airport transportation?
Yes, Hyatt Regency Lucknow offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Lucknow?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Lucknow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Lucknow?
The staff speaks multiple languages, including English and Hindi.