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Average
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About
4.5
#27 of 219 hotels in Lucknow
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience Hyatt Regency Lucknow, ideally situated in the vibrant business district of Vibhuti Khand, Gomti Nagar. All contemporary styled spacious guestrooms feature luxurious bedding, floor–to-ceiling windows, complimentary Wi-Fi and ergonomic workspace. From authentic Italian, Awadhi and Chinese cuisines to healthy menus, an exceptional dining experience awaits you. To help you de-stress and unwind, the hotel offers an outdoor swimming pool, 24 hour fitness centre, a full-service spa with pampering spa treatments. Our encompassing experiences and unparalleled services will refresh the guest every day.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Modern
Languages Spoken
English, Hindi
Location
Vibhuti Khand Gomti Nagar, Lucknow 226010 India
Hyatt Regency Lucknow
1,900 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hyatt Regency Lucknow receives mixed reviews, with guests praising its clean and modern atmosphere and convenient location for business and leisure, yet some express concerns over the value, pointing out overpriced services and smaller room sizes. While the hotel's cleanliness and dining options are often commended, others have experienced issues with room conditions and service inconsistencies.
The ambiance is generally appreciated, although the live music can be disruptive for those seeking tranquility.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Mixed
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This was our first trip and we were quite concerned about the health & safety protocols being followed at Hyatt Lucknow. I rung up the Hotel and got through after several no replies. This was just to confirm whether the Hotel was operational (several properties were still shut). On receipt of a positive reply I went ahead and booked 2 rooms and was sure that Hyatt would taking all necessary steps to keep guests safe.
We reached a little early around 11 AM. Were denied early check-in and this was on expected lines. The grounds for denial were that rooms weren't available so early. On paying 50% half day charges the lady at the reception produced 2 rooms magically on the same floor and gave us our access key cards. Left a sour taste in my mouth. I have deducted 1 star for this.
The rooms were modern with everything in place. Comfortable beds, good central AC, sofa and a small writing table. Decent storage space and a large bathroom.
In-room dining was prompt and overall food quality was great. Breakfast was in their common restaurant and I disagree to gathering of people in the restaurant. May be they could have multiple locations to ease out the gathering of crowd.
The Hotel followed Covid-19 protocols and due credit must be given to them. Sanitizers on entry, temperature checks of everyone entering the premises, etc were being followed. Staff on Room service duty did not enter the rooms and everything like towels, tea sachets had to be taken by the guest themselves at the door (a great move).
Overall it was comfortable stay and credit to the team @ Hyatt Lucknow.
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Date of stay: September 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 7 Jan 2021
Dear Ankit, Thank you for sharing your feedback with the Trip Advisor Community. We are glad that you enjoyed your overall experience at Hyatt Regency Lucknow. Safety and well being for our guests and colleagues is our top priority. Your feedback is valuable to us. We have noted your concern and you shall witness a marked change on your next visit. We look forward to welcome you back soon.
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The staff was polite, especially Ajay's hospitality was great in the dining area. Rooms were well sanitized, overall a great experience, slight improvement in some areas is required such as the valet parking process. Sanitization of the car should be done before and after valet service.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 7 May 2021
Dear Abhinav, Greetings of the day. Thank you for the kind comments and rating. At Hyatt Regency Lucknow, we strive to deliver seamless experiences to our guests and comments such as yours is a testament to the efforts that our staff portray on a daily basis. We would like to thank you for choosing Hyatt Regency Lucknow for your stay and we look forward to having you visit us very soon. Best Regards Team Hyatt Regency Lucknow
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I had to travel to Lucknow due to some important meeting and during these testing times, I wanted a place where I know that I will safe and secured in the sanitized environment. So while searching Internet I saw Hyatt Regency and all mu confusions were wiped away. Being an international hotel I was sure they will manage the hotel perfectly and sanitise every corner of the hotel. Everything was clean as per my liking every greeted me in the same Hyatt manner but this time it was with mask. The only negative point was that I wasn't able to see the staff smiling. I would like to acknowledge Pawan Restaurant Manager who took care of me during breakfast and served me with great enthusiasm and courtesy.
I Recommend this hotel to every who is travelling to Lucknow.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 2 Oct 2020
Dear Himanshu, Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team and services; we are delighted you felt special. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We look forward to welcome you back.
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Locators not very appropriate and appealing if a valour is taking g car for parking he must clean it also it doesn’t seem nice dirty car coming out from a five star hotel and this service should b free of cost as price is too high and that major meal offered at night not too appropriate. At the breakfast also fruit provided were very cheap.papaya watermelon and pineapple were served which in the market u can get it at a low price in comparison too other fruits the standard should b maintained .
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 12 Sept 2021
Dear Sapphireshamy, Thank you for sharing your feedback on the TripAdvisor community. Your feedback is valuable to us and the same will be addressed with the concerend departments. We request you to kindly consider this an aberration from our usual standards and give us another opportunity to showcase Hyatt Hospitality to you.
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I had an ok stay overall. The property is good and service is fine overall. I however had a bad experience during checkin. Here is what happened:
My checkin process was extremely frustrating. I am used to showing my ID and giving a credit card while checking in. Here is what happened during check-in process here:
1. When I did that here, the person checking us in said she wanted to see a confirmation. 2. Network coverage was low and internet spotty, so I was having trouble pulling up the confirmation. 3. I asked her if she can't find my reservation by my name and why she needs a confirmation email: she replied she needs it. 4. I told her the network coverage was low and if I could use the hotel's wifi to pull up my confirmation: she replied no and said it's only for room guests 5. My wife showed her a half loaded screen on her phone and she said it wasn't enough and if we had something else. 6. I said without internet access, I couldn't show her anything. This back and forth continued for more than 15 minutes. 7. She then said said it's fine in a condescending tone and proceeded with the check in. 8. I asked her if she wasn't being able to find our reservation earlier: to this she replied our room was booked using the loyalty program and thus she needed to check our confirmation to ensure our identify. She also added that the loyalty program made the rates cheap and they are not that cheap normally.
I was extremely baffled and felt unwelcome by the whole process. I've no idea how the confirmation email would prove our identify. I had already given her my passport to prove my identify. I also didn't know what the connection with loyalty program, supposed cheap rates and the checkin process is. However tired after my more than 30 hours of travel I really didn't want to ask her these questions and just went ahead to my room.
I do hope the hotel staff are better trained.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegLKO, General Manager at Hyatt Regency Lucknow
Responded 16 Feb 2020
Dear Mr. Singh, Thank you so much for your feedback on your stay. Kindly accept my sincere apologies for not been able to meet up to your justified expectation with regards to our employee. We completely understand the issue and we have taken this up with the concerned departments.We have re looked at our processes and also taken corrective actions on the issues you had faced. I would request you to take this incident in solidarity and give us another opportunity to showcase the Hyatt hospitality to you. Apologies once again with an anticipation to see you soon at Hyatt Regency Lucknow. Stay Connected Ashish Kumar General Manager
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I was in Lucknow for a day and chose Hyatt for my stay. The staff is well trained & helpful. You get an amazing view of the city if you opt for higher floor. Rooms are cosy and beautifully done. No bathtub in basic rooms. The swimming pool is opened from 7 am- 7 pm but the hotel doesn’t provides swimming costumes. Either bring yours or buy one from Decathlon store nearby. The food seems overpriced but the taste does justice to every penny you spend. Overall a nice stay!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 17 Mar 2020
Dear Ankit, Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team and services; we are delighted you felt special. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We look forward to welcome you back.
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Shahi Bala, our female in room dining server was extremely rude to us to mention at the least. To quote her replies during phone calls, " uff" showing annoyance whereas we were the one being harrassed by getting calls 20 times in an hour.
The ridiculous rule of having to submit a deposit amount in order to access the room dining. We were invited artists so our room was totally paid by the organisers. The reception guys didn't mention any rule firstly. Then after food order they wont accept signatures and wanted to be paid then and there. I spoke to several managers discussing the issue cause they were not providing any food or service. It was disgusting to be treated like criminals who would as if run away without paying. What sort of clientele do you serve as a 5 star property? With such disbelief and treating guests like this!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 17 Mar 2020
Dear Ishita, Thank you so much for your feedback on your stay. Kindly accept my sincere apologies for the issues that happened with regards to your stay at the hotel and for not being able to meet up to your justified expectation with regards to our employee. We completely understand the issue and have re looked at our processes with the concerned departments. I would request you to take this incident in solidarity and give us another opportunity to showcase the Hyatt hospitality to you. Apologies once again with an anticipation to see you soon at Hyatt Regency Lucknow.
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It is always a pity that a property that has been designed and constructed very well is ruined because of extremely poor service. That is exactly the case with Hyatt Regency, Lucknow.
The property is in a prime location in Lucknow. The rooms are well designed and quite comfortable.
Unfortunately, all aspects of service are poor.
I went to Lucknow on a work trip and booked two rooms well in advance of our arrival, including confirming the booking by providing my credit cards details. However, from three days prior to our arrival I kept getting calls from Hyatt asking me if I wanted to cancel my booking.
The experience at check-in was very bad with extremely rude staff (I will refrain from naming them). The entire check-in took a very long time in spite of having confirmed bookings.
House-keeping staff had no clue what needed to be done, showing a complete lack of training. This resulted in a bad experience in terms of room cleanliness. Rooms were not cleaned, sheets and towels remained dirty and toiletries were never refreshed. Since my stay was for a week, all of this led to a very bad stay experience.
While the food quality is good, the staff and servers are clueless. Not only do they not know what service in a F&B outlet means, they are argumentative and rude.
All in all, a very bad experience. Luckily, Lucknow now has many good hotels and I will not have to stay at the Hyatt again. In my opinion, unless the Hyatt management does something to improve service quality, this is a property that should be avoided.
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Date of stay: December 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 13 Dec 2022
Dear Pradeep, Thank you for taking the time to share your experience at Hyatt Regency Lucknow with the TripAdvisor community. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
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I have visited this property 3 times. Last 2 were OK, but the service standards and food quality has gone down post Covid. Housekeeping is poor. Typically i stay for 4 nights, almost all Hyatt properties downgrade the room cleaning and housekeeping from day 2 (Toiletries missing, Face towels missing, room not vacuumed daily) Room service food is always overpriced but poor on quality and taste. Disappointed as i have been an eXplorists, but no effort shown by the people at the property.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 23 Dec 2021
Dear Guest, Thank you for taking the time to write a review. Please accept our most sincere apologies for the inconveniences you experienced . This is not our Hyatt Hotels standards and we are truly regretful of your uncomfortable experience. Please contact us at the hotel or by email at hyatt.regency.lucknow@gmail.com. We will personally address your concerns with our team to ensure that corrective actions are taken to prevent similar occurrences from happening in the future. Best Regards Ashish Kumar Hyatt Regency Lucknow
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I recently went to Lucknow on 29th feb and stayed at Hyatt, I checked in at around 10:30pm and was ready to go to bed around 11:00pm but after an hour in the room I realize that the air condition was not working. I immediately dialled for help. and instead of changing my room the front-desk sends a mechanic who come with stairs and started fixing ac vent in middle of room. this was happening around 12am. after 15 mins he said it will work and went away. but after another 10 mins there was no cooling in the room. so I called again asking for Duty manager and I asked him for room change... he declined my request and said that the ac is working. and while speaking on phone power went off for 1 minute. then I asked him to come upstairs. when he arrives, power again went for 1 minute. he said that due to bad weather this is happening. I asked whether he can feel the cooling in room. finally after 5 more minutes he agrees with me. then he changed my room. In next room again the ac was not working. then I called again and again mechanic come after 10 mins saying that he fixed it from outside. finally at around 2:30am room started cooling. the worst experience of my whole life. however in contrast the Rocca restaurant was good and their staff was very friendly.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lucknow, General Manager at Hyatt Regency Lucknow
Responded 4 Mar 2020
Dear Nikhil, Thank you so much for your feedback on your stay. Kindly accept my sincere apologies for the issues that happened with regards to your stay at the hotel and for not being able to meet up to your justified expectation with regards to our employee. We completely understand the issue and have re looked at our processes with the concerned departments. I would request you to take this incident in solidarity and give us another opportunity to showcase the Hyatt hospitality to you. Apologies once again with an anticipation to see you soon at Hyatt Regency Lucknow.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chargeable, but Worth Every Penny:
Yes, it’s not free, but trust me, the experience is worth every rupee. Sometimes, a little indulgence is an investment in your well-being.
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Therapists: Rare Gems:
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Their touch isn’t just physical; it’s a blend of expertise and empathy. They know where your tension hides and how to coax it out gently.
The Art of Manners and Training:
Manners matter, especially when you’re half-naked and cocooned in a robe. These therapists? Politeness personified.
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So, my friend, treat yourself. Book that spa session. Let the aromatic oils and skilled hands weave their magic. It’s not just a treatment; it’s an experience—an oasis in the chaos. 🌟✨
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And hey, next time you’re in the water, channel your inner dolphin. Rahul would approve! 🐬😉
There are more places to choose from in the Lucknow area.
PRICE RANGE
₹7,503 - ₹11,634 (Based on Average Rates for a Standard Room)
LOCATION
IndiaUttar PradeshLucknow DistrictLucknow
NUMBER OF ROOMS
205
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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