I have booked the property after going through the MMT and Tripadvisor reviews, But after reaching there, first view impression was not really satisfactory as the pictures are old in websites, front look of the Hotel is so old and not maintained. But the service, facilities and cooperation was so good, which overlapped all my thoughts. though I had travel with my two young kids. Management have upgraded the room size when I have asked without any extra charges (as big room was available) Food was ok ( I had only breakfast). No out space (some walk area etc.), only building is there on the area. Location of the Hotel is really perfect.
Booking a hotel like taj vilas, Agra comes with it’s backdrops. We were welcomed by the impudent hospitality of the receptionist Mr. Gopala, who refused us entry into the hotel at 11:20pm in the night. He argued that our booking for two rooms and four rooms allows only one in each bedroom. The point could have passed as a fair one if only the two bookings had a significant price difference. Despite having only a Rupees 100 price between them, we were ready to pay Rupees 500 for our booking. Nevertheless, seizing this opportunity as a perfect excuse to cash in the receptionist asked for Rupees 1000 and made us wait an hour. He argued thoroughly as he wanted to make an extra buck through our misery. Additionally, utterly humiliated my father, mother, and even my grandmother by denying them the room access. Furthermore the hotel is unpleasant in its aesthetic appeal and the rooms just don’t pass for the price listed. PLEASE AVOID!!!…
Third rate hotel , on 22nd we reached the hotel at 11:30 for night halt, with my wife was harassed and most regrettable was that the front desk manager Mr Gopal was rude and unprofessional. Highly not recommended even if it’s free. The rooms are smelly and not worth even for night halt
The stay was very nice. very near to taj mahal. we enjoyed a lot. all markets were nearby. food and breakfast both were served nicely. very hygenic as per covid norms. loved my stay with them. staff was also well informed.
I only stayed for one night, and I really enjoyed my time here. My room was clean and comfortable, but the service at breakfast was really poor - hence the lower score. And it’s such a shame as the breakfast was actually really tasty. Breakfast was a self-service buffet, and you could order an omelette. People (with no manners) were pushing in and shouting at the poor guy who was cooking the omelettes. Eventually the kitchen started cooking the omelettes too. We weren’t allowed to help ourselves to tea and coffee; instead the waiting staff were supposed to fill our cups, but we had to wait 20 minutes for a cup, and then another 10 minutes for the coffee! Not good - especially when you’ve given yourself plenty of time for breakfast, but end up not being able to fully enjoy it. …
We stayed two nights in Agra at Hotel The Taj Vilas on 2/18/2020 - 2/20/2020. The staff told us that their was no internet in whole town of Agra. We checked the two hotels next door they had internet. We tried to ask for the manager who would only talk to us by the phone. Very bad management telling staff to lie to customers.
The downer for this hotel is the smell in the rooms. Acidic. We had a very smelly room and when moved to a different room it proved to have just the same smell. Thankful to have just the one night stay. Otherwise the rooms are clean and tidy, good beds, helpful staff and quite adequate food in the restaurant. Just need to fix the smell.
Only stayed for 1 night , room was nice , breakfast was nice , little waiter in restaurant very irritating, been sat waiting for a coffee for 20 minutes , people coming in and getting coffee rather quick,don t mind waiting , when he did come to serve us coffee pot was empty, another wait. Never asked for any more , food in the eveningwas cold , so not so good , won t be back at all
I stay here for a night with my parents. The location, ambiance and hotel was a great place. The room was a upgraded to a deluxe room, as I requested for a good room. The staff were very helpful and friendly. My parents loved the stay here. The buffet breakfast had a wide variety and was good too.
I had gone to Agra for a 2day visit with my family. We were welcomed very warmly, stay was very comfortable. Room was super clean...services were very much prompt. Looking forward to come again. I will definitely recommend for any stay in Agra.